Physical Upgrade for Download-Only Customers
Moderator: Joel Billings
- Erik Rutins
- Posts: 39635
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
Physical Upgrade for Download-Only Customers
Hi everyone,
The link below will allow you to order a physical copy if you wish, in addition to your download copy. If you already ordered a fully physical + download, you have no need for this.
However, if you purchased a download copy only and now would also like the physical hardback book and DVD to add to that, this is what the physical upgrade link is for.
This will give you the full hardback book along with a DVD (but the DVD will not have a unique serial, it will work with the download serial you already have).
UPDATE: Physical copies are sold out.
Let me know if you have any questions or problems.
Regards,
- Erik
The link below will allow you to order a physical copy if you wish, in addition to your download copy. If you already ordered a fully physical + download, you have no need for this.
However, if you purchased a download copy only and now would also like the physical hardback book and DVD to add to that, this is what the physical upgrade link is for.
This will give you the full hardback book along with a DVD (but the DVD will not have a unique serial, it will work with the download serial you already have).
UPDATE: Physical copies are sold out.
Let me know if you have any questions or problems.
Regards,
- Erik
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Physical Upgrade for Download-Only Customers
Outstanding!
Thank you EriK!!
Thank you EriK!!
Chief Admin
Computer War and Exploration Games
Facebook Group: https://www.facebook.com/groups/compute ... tion.games
Computer War and Exploration Games
Facebook Group: https://www.facebook.com/groups/compute ... tion.games
RE: Physical Upgrade for Download-Only Customers
Outstanding!
Thank you EriK!!
+1 really happy with this product and all the support the team is devoting to it as well.
Current Games:
WitP:AE PBEM against Greg (Late '44)
AE PBEM against Mogami (Early'44)
WITE PBEM against Boomer Sooner
WitP:AE PBEM against Greg (Late '44)
AE PBEM against Mogami (Early'44)
WITE PBEM against Boomer Sooner
RE: Physical Upgrade for Download-Only Customers
I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞
- Erik Rutins
- Posts: 39635
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Physical Upgrade for Download-Only Customers
ORIGINAL: stolowski
I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞
I apologize, but I'm really not familiar enough with the shipping between the UK and Poland to advise. In general, most carriers offer reimbursement in case a shipment is lost but I'm not sure how your postal service handles it. Your best bet if you are concerned about the shipping option is to contact support@matrixgames.com and they can inquire with our warehouse to see if they have any advice.
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Physical Upgrade for Download-Only Customers
Is there not a shipped in USA to somewhere in the USA shipment option? $24 for shipping is a little prohibitive...
- Erik Rutins
- Posts: 39635
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Physical Upgrade for Download-Only Customers
No, our only warehouse at this point is in the UK. Unfortunately all shipments worldwide come from the UK warehouse at this point. With that said, because of the size and weight of the hardbound manual, that's actually as good a shipping rate as can be gotten coming from the UK.
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Physical Upgrade for Download-Only Customers
ORIGINAL: Erik Rutins
ORIGINAL: stolowski
I guess shipping via Royal Mail (to Poland in my case) isn’t tracked? Is there any insurance and complaint policy in case the package doesn’t arrive? I’m somewhat cautious / skeptical when my local national post service is involved in the delivery...The DPD courier option is unfortunately more expensive than the box upgrade itself 😞
I apologize, but I'm really not familiar enough with the shipping between the UK and Poland to advise. In general, most carriers offer reimbursement in case a shipment is lost but I'm not sure how your postal service handles it. Your best bet if you are concerned about the shipping option is to contact support@matrixgames.com and they can inquire with our warehouse to see if they have any advice.
Thank you, I did contact support@ and got reassuring clarification. Box upgrade ordered

-
- Posts: 137
- Joined: Sun Mar 28, 2021 11:22 am
- Location: Germany
RE: Physical Upgrade for Download-Only Customers
Erik, which version of the manual will be shipped? Better to wait some weeks and get the latest updated version..
Do you think about doing a german manual too (digital version) as you did with WitE1? Would be great!
Do you think about doing a german manual too (digital version) as you did with WitE1? Would be great!
- Erik Rutins
- Posts: 39635
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
RE: Physical Upgrade for Download-Only Customers
ORIGINAL: briklebritt
Erik, which version of the manual will be shipped? Better to wait some weeks and get the latest updated version..
Do you think about doing a german manual too (digital version) as you did with WitE1? Would be great!
There is only one version of the hardbound manual and that is what will be shipped. There are no plans at present for an update or a reprint.
I believe some folks in the community are already working on localized versions of the digital manual, but I'm not sure on the timeline there. As for an official localized version, I can't predict when and if that will happen at this point, but we certainly would not be against it.
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
RE: Physical Upgrade for Download-Only Customers
Is it possible to "upgrade" without owning the game (e.g. for gifting it / learning before buying)?
I have been able to put the article in my basket and to proceed to the payments page. However I'm afraid that it gets cancelled manually afterwards.
I have been able to put the article in my basket and to proceed to the payments page. However I'm afraid that it gets cancelled manually afterwards.
- ernieschwitz
- Posts: 4531
- Joined: Tue Sep 15, 2009 3:46 pm
- Location: Denmark
RE: Physical Upgrade for Download-Only Customers
Is it possible to get the hard copy from inside the EU? I'd hate to pay import costs!
Creator of High Quality Scenarios for:
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DC: Warsaw to Paris
DC: Community Project.
RE: Physical Upgrade for Download-Only Customers
Any clue about my hardcopy manual? Been playing latest release for some time w/o manual. Seems it should be here.
RE: Physical Upgrade for Download-Only Customers
Sadly, the postage is as much as the book to get it here Down Under.
RE: Physical Upgrade for Download-Only Customers
Don't feel like your alone in that... it was more than the price for the book to send to the US. Having already received it, I feel it was totally worth it and don't regret the decision one bit.ORIGINAL: Hardradi
Sadly, the postage is as much as the book to get it here Down Under.
RE: Physical Upgrade for Download-Only Customers
ORIGINAL: Sigwolfe
Don't feel like your alone in that... it was more than the price for the book to send to the US. Having already received it, I feel it was totally worth it and don't regret the decision one bit.ORIGINAL: Hardradi
Sadly, the postage is as much as the book to get it here Down Under.
Haha, you convinced me or the game did. Now it can sit with the War in the West manual.
RE: Physical Upgrade for Download-Only Customers
Manual arrived today, fits more into the library than on pc desk [&o]
RE: Physical Upgrade for Download-Only Customers
Is there not a shipped in USA to somewhere in the USA shipment option? $24 for shipping is a little prohibitive...
You guys are lucky--I was quoted $40 for shipping to Washington, DC. $40 shipping for a $20 book...I'll pass.ORIGINAL: Hardradi
Sadly, the postage is as much as the book to get it here Down Under.
-
- Posts: 9
- Joined: Tue Oct 02, 2001 8:00 am
- Location: Ontario, Canada
RE: Physical Upgrade for Download-Only Customers
Hi,
Is the manual the same size as WITW?
Is the manual the same size as WITW?
Never give up, never surrender!
RE: Physical Upgrade for Download-Only Customers
Height and width, yes. It's obviously got more depth due to the higher page count.ORIGINAL: kadste_slith
Hi,
Is the manual the same size as WITW?