War in the East 2 - Manual shipping

[Mantuvec]

As announced in a recent Tea Time on our Twitch channel, shipments of War in the East 2 manuals proceed in date order.

We're trying to dispatch as many as we can with limited warehouse staff.
If you have pre-ordered your book, it will be shipped before the end of April.

Any order that arrived between release and today will be shipped in May, depending on availability. The final batch of manuals will arrive by sea in the warehouse around mid-May and will begin shipping on May 24th.

As soon as each order is shipped, the customer will receive an email notifying them of the shipment.

[altipueri]

Mine's still stuck in the Suez canal then.

This is an excuse for me to avoid defeat by delaying the offensive.

But I am reading Alan Clark's "Barbarossa"

Did it really come out in 1965 - barely 20 years after the events.

Tempus fugit

[LarryP]

My book was shipped on 4-27 and it's 5-13 and still not arrived. I'm in the states. Nevada. Before the Slitherine merge, Matrix had a warehouse in Oregon and my physical orders took a few days. Why does everything come from Europe now?!

Just one thing I don't like about the merge.

[Bamilus]

Warehouse is in UK 🇬🇧 cause of Slitherine but ya states wouldve been nice. Mine only took like 2 weeks so hopefully yours is close but I know there were 2 shipping options.

[LarryP]

I changed to the faster one after Erik described the two options. DPD Air Classic is what it shipped.

[kevinnoo329]

I ordered it using the slower one 10 days ago, but have not received any update that is has shipped. How did you change the shipping service?

[crismac_slith]

ORIGINAL: kevinnoo329

I ordered it using the slower one 10 days ago, but have not received any update that is has shipped. How did you change the shipping service?

I ordered the same slower shipping and ordered mine on April 7 still haven't heard anything yet so you might have a little wait. (How did you change the shipping service?) I am curious as to how this is done as well.

[dray67]

I bought the digital with physical upgrade on the 17th April iirc, will my manual be shipped this month (May) or are the manuals produced based on sales as they come in and so it will be later for me?

[Erik Rutins]

The second batch of manuals has arrived in our UK warehouse, but has just started shipping. It will likely take a couple of weeks to ship out all the remaining orders.

[dalogan72]

The first 1000 manual orders will begin shipping on April 16th.
The remaining orders will begin shipping in the first week of May

today is the 26th of May .... still nothing.....
I hope this gets solve soon.

[OberGeneral]

I ordered this on April 26th.

Today is May 26th! The charge of CAD $66.34 was charged to my credit card the day I ordered it.
So you have had my money for a month but I still have no hardcover Manual!!![:-][:-][:-]

[Joel Billings]

I'm sorry that some of you have had to wait, and it sounds like the backlog should be cleared up in the coming weeks. Matrix is doing the best they can. Given worldwide shipping delays these days it's not surprising that the part of the manual order that was shipped by sea took longer than expected. They've also said given Covid protocols they can only have so many people in the office shipping manuals at one time. Matrix went above and beyond with their support of the production of this huge manual and I think you will be very happy with it once you get it. We appreciate your patience.

[Zovs]

I ordered a fence panel on May 1st and was told it was expected to be in by 12/25/2021! He said there were just not enough workers in manufacturing. However, the part arrived on May 18th so that was a blessing and much sooner than expected.

[OberGeneral]

We appreciate the work that Matrix did to produce this manual and get it shipped out in these times.[&o]

[crismac_slith]

I can't wait to receive it. I am a little worried about the condition it will arrive in. If it is ripped up how do you go about getting a replacement?

[Erik Rutins]

Hi guys,

Well, unfortunately we couldn't ship them out before we received the second shipment, which arrived a bit later than expected.

As far as damage, hopefully the new packaging will avoid that case, but if your manual is significantly damaged during shipment you can contact us at support@matrixgames.com for a replacement.

Regards,

- Erik

[crismac_slith]

Thanks for the info Erik.

[Erik Rutins]

Hi everyone, I have another update for you all. At the current pace, we expect ALL remaining pending physical orders for WITE2 to be shipped out to customers by next Wednesday (June 2nd) at the latest!

[crismac_slith]

Got my confirmation yesterday morning [X(]

(Your order has been dispatched)

[OberGeneral]

Thanks for the update.[&o]