Starshatter-TheGatheringStorm.exe problem

[byakuya]

Im having trouble starting Starshatter and I really want to play it! Everytime I click play at the startup menu it says: "Starshatter-TheGatheringStorm.exe has encountered a problem and needs to close. We are sorry for the inconvience" and then closes. I have uninstalled and reinstalled the game five times and it still gives me the same message. Im running windows xp home and i have 1G of ram, 1.8GHz Intel pentium M, I have an ultra speed disk drive, this is on a laptop. then it just ask me if I want to sent the error report or not.
I have installed Abobe reader and direct X 9.0
does anyone have any idea whats this means?
I also play Starwars empire at war, Halo (the first one), Guild wars, and Diablo 2. They all seem to work fine.
- Thank You
[&:]

This is the erroe log:

STARSHATTER 5.0.0 25 Nov 2007, 11:19:24 PM |
+====================================================================+
| |
| Windows XP 5.1 (Build 2600) Service Pack 2 |
| |
| Registered Owner: xx, xx |
| |
| CPUs Detected: 1 CPU Level: 6.13.8 CPU Speed: 1796 |
| x86 Family 6 Model 13 Stepping 8 |
| GenuineIntel |
| |
| 1016 MB RAM 2442 MB Max Swap 1887 MB Avail Swap |
| |
| DirectX 9 installed. |
| DDRAW 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158) |
| D3DIM 5.1.2600.0 (xpclient.010817-1148) |
| DINPUT 5.03.2600.2180 (xpsp_sp2_rtm.040803-2158) |
| DPLAY 5.00.2134.1 |
| DSOUND 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) |
| DMUSIC 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158) |
| |
| |
| Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family |
| |
+====================================================================+

Checking authorization codes...
Authorized
Initializing Game
Gamma Level = 128

Initializing instance...
Window created.
Instance initialized.
Initializing game...
Palette loaded.
Init Video...
Request 1024 x 768 x 32 mode

********************************
* Direct 3D version 9 *
********************************

Creating Video Device for HWND = 007c0452
VideoDX9: (ctor) could not create device. [Invalid call or parameter.]
SoundCardD3D Primary Buffer Format:
bits: 16
chls: 2
rate: 44100

*** PANIC: Could not create the Video Interface.

+====================================================================+
Begin Shutdown...
Campaign::Close() - destroying all campaigns

*********************************************
FATAL EXCEPTION:

Registers:
EAX: 00000000
EBX: 00000000
ECX: 011d0550
EDX: 00707cc0
EDI: 00000000
ESI: 011d0550
EBP: 0012ff34

CS:EIP: 001b:0055db28
SS:ESP: 0023:0012fd20
DS: 0023
ES: 0023
FS: 003b
GS: 0000
Flags: 00010246

Exception Code: c0000005 ACCESS_VIOLATION
Exception Addr: 0055db28
Program attempted to READ from address 0x00000004

Loaded IMAGEHLP.DLL

Stack Trace (Symbolic):
Address Frame
0055db28 0012ff34 0001:0015CB28 C:\Matrix Games\Starshatter The Gathering Storm\Starshatter-TheGatheringStorm.exe
006b5c1e 0012ffc0 0001:002B4C1E C:\Matrix Games\Starshatter The Gathering Storm\Starshatter-TheGatheringStorm.exe
7c816fd7 0012fff0 RegisterWaitForInputIdle [0049]

*********************************************
PROGRAM TERMINATED.

[chipschap]

I got it to work.  It is very strange, but try going to the game directory and running SS2rez.exe first.  It doesn't do anything visible, but I am able to run the game itself afterwards!  No more crash with trying to create the DX9 video device.

You would think so-called Matrix tech support would have at least responded.  I am very disappointed, not with the game, but with the company's lack of support.

[sean_daily]

I'm am having the same problem and have tried running the SS2rez.exe file before i try running the game and it still does the same thing. Any other suggestions?

[wdboyd]

Hi,

Based upon you log it's either your laptops video card and or it's driver. DX version 9c may be required.

Check to see if your driver version is 9c. If it isn't, update it. [;)]

[sean_daily]

I have DirectX 9.0c and it is still doing the same thing, when i go to run the program it says "TheGatheringStorm.exe"