Crash during Air phase

Please post any bugs or technical issues found here for official support.

Moderators: Joel Billings, RedLancer

Post Reply
Lisien
Posts: 47
Joined: Tue Mar 13, 2018 8:19 pm

Crash during Air phase

Post by Lisien »

Every time if I choose some air directive ( ground attack, airfield bombing, etc...) game freezes and I must turn off the game over Task Manager because the game dont react.

Image
Attachments
asd.jpg
asd.jpg (618.44 KiB) Viewed 24 times
User avatar
Helpless
Posts: 15787
Joined: Fri Aug 27, 2004 3:12 pm

RE: Crash during Air phase

Post by Helpless »

It looks like a hang not a crash.

Next time when it hangs can you generate a dump, by opening a task manager and right click on the game process and select create dump file?

File will be too big even after zipping, so you can share it with any free file transfer service, ex https://wetransfer.com/

Thanks.

Image
Attachments
Wite2_dump.jpg
Wite2_dump.jpg (169.14 KiB) Viewed 24 times
Pavel Zagzin
WITE/WITW/WITE-2 Development
User avatar
Helpless
Posts: 15787
Joined: Fri Aug 27, 2004 3:12 pm

RE: Crash during Air phase

Post by Helpless »

You can send to to 2by3@2by3games.com

Although I'm afraid it might be too big to go through the mailing system.
Pavel Zagzin
WITE/WITW/WITE-2 Development
Lisien
Posts: 47
Joined: Tue Mar 13, 2018 8:19 pm

RE: Crash during Air phase

Post by Lisien »

https://we.tl/t-Pw43sLkTDR here is link where you can download it
User avatar
Helpless
Posts: 15787
Joined: Fri Aug 27, 2004 3:12 pm

RE: Crash during Air phase

Post by Helpless »

Dump stack show that it keeps calling atiumdag!XdxInitXopAdapterServices, when it tries to draw a line. Must be some driver/service conflict with dx9. All of this is external to game code.

It should be possible to avoid such hangs by disabling some of the ATI services. I've seen exactly the same issue to one of our testers who is also running Win7.

WARNING: Stack unwind information not available. Following frames may be wrong.
0016d728 5d40a61a 00792000 00000000 00003000 atiumdag!XdxInitXopAdapterServices+0x10e76a
0016d76c 5d408b6e 0016d7a8 0016d7cc 5d3259a7 atiumdag!XdxInitXopAdapterServices+0x10e0ca
0016d778 5d3259a7 0892c8ac 0016d7a8 08f6004c atiumdag!XdxInitXopAdapterServices+0x10c61e
0016d7cc 5d32551d 00000000 08f6004c 0016da70 atiumdag!XdxInitXopAdapterServices+0x29457
0016d82c 5d325314 0016d958 0016da70 00080044 atiumdag!XdxInitXopAdapterServices+0x28fcd
0016d998 5d31f478 08f6004c 0016da70 101d03f4 atiumdag!XdxInitXopAdapterServices+0x28dc4
0016da2c 5d3216be 101d03f4 0016db48 101d03b4 atiumdag!XdxInitXopAdapterServices+0x22f28
0016da54 5d2ec17b 00000012 80000003 101d03b4 atiumdag!XdxInitXopAdapterServices+0x2516e
0016daf8 5d2ec878 00000002 00000000 00000001 atiumdag!OpenAdapter+0x38efb
0016db30 5d2ea5ed 08f6004c 10356794 0016dd04 atiumdag!OpenAdapter+0x395f8
0016dbcc 5d2cf826 0016dd04 00000000 00000000 atiumdag!OpenAdapter+0x3736d
0016dca8 5d2b7cc1 00000000 00000000 00000000 atiumdag!OpenAdapter+0x1c5a6
0016dcec 5d2b7ab6 089110a4 0016dd04 0016dde8 atiumdag!OpenAdapter+0x4a41
0016dd40 5d2c0d0c 089110a4 0016dde8 0016dde8 atiumdag!OpenAdapter+0x4836
0016dd6c 6edf8334 089110a4 0016dde8 17c36070 atiumdag!OpenAdapter+0xda8c
0016dd88 6fab8c27 08e03160 0016dde8 0016df04 atiu9pag!OpenAdapter+0xc3a
0016de44 6fab8900 00000000 00000000 00000000 d3d9+0x8c27
0016dea4 6fab8e2e 0016df04 15757a01 001aafe0 d3d9+0x8900
0016deec 6fabf297 00000000 1a9c1ec8 1a9c1ec0 d3d9+0x8e2e
0016df64 6fabf317 001aafe0 00003000 00000142 d3d9+0xf297
0016dfac 6fad3e17 001aafe0 00003000 00000142 d3d9+0xf317
0016dfe4 6fad3dd2 001aafe0 00003000 00000142 d3d9+0x23e17
0016e024 6fabf539 001aafe0 00003000 00000142 d3d9+0x23dd2
0016e068 6fad2dea 001aafe0 00003000 00000208 d3d9+0xf539
0016e0a0 5dd52e52 001aafe0 00003000 00000208 d3d9+0x22dea
0016e0d4 5dd553af 000005cb 000005cb 0016e20c D3DX9_43+0x22e52
0016e148 016c56c3 01218f58 00000001 44b96000 D3DX9_43+0x253af
0016e17c 016bb79f 000005cb 00000386 000005cb WarInTheEast2!DrawELine+0xf3
0016e1b0 016bae7e 000005cb 00000386 000005cb WarInTheEast2!DrawThickLine+0x7f
0016e2b4 0167659c 00000000 0000003e 0bf19144 WarInTheEast2!EngGui::Draw+0x4de
0016e330 016c9a16 0000003e 00000000 ffffffff WarInTheEast2!MapDraw+0xdac
0016e344 016cfdcd 0000003e 00000326 0016e3f8 WarInTheEast2!EngAutoWin_c::AutoWinDraw+0xc6
0016e368 016cfb79 00000000 00000001 ffffffff WarInTheEast2!DrawEngWin+0x1bd
0016e380 01684069 00000000 00000001 00000000 WarInTheEast2!DrawEngWin+0x19
0016e400 0168367a 00000000 00000001 7efde000 WarInTheEast2!Main+0x569
0016fc58 0173724f 01340000 00000000 0064370d WarInTheEast2!WinMain+0x7fa
0016fca4 756d343d 7efde000 0016fcf0 77e49812 WarInTheEast2!__scrt_common_main_seh+0xf8
0016fcb0 77e49812 7efde000 76617e36 00000000 kernel32!BaseThreadInitThunk+0xe
0016fcf0 77e497e5 017372d3 7efde000 00000000 ntdll_77e10000!__RtlUserThreadStart+0x70
0016fd08 00000000 017372d3 7efde000 00000000 ntdll_77e10000!_RtlUserThreadStart+0x1b


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_NAME: atiumdag!XdxInitXopAdapterServices+10e76a
Pavel Zagzin
WITE/WITW/WITE-2 Development
Lisien
Posts: 47
Joined: Tue Mar 13, 2018 8:19 pm

RE: Crash during Air phase

Post by Lisien »

What should I do now?
User avatar
Helpless
Posts: 15787
Joined: Fri Aug 27, 2004 3:12 pm

RE: Crash during Air phase

Post by Helpless »

Well, you can try to contact Matrix support to get some advise. It is a hard case as Windows 7 is out of support by Microsoft. And I suspect you can hardly get any support from ATI as well. My recommendation would be to switch to supported Windows 10.
Pavel Zagzin
WITE/WITW/WITE-2 Development
Post Reply

Return to “Tech Support”