Pre-Order Clarifications / FAQs

A complete overhaul and re-development of Gary Grigsby's War in the East, with a focus on improvements to historical accuracy, realism, user interface and AI.

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Erik Rutins
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Pre-Order Clarifications / FAQs

Post by Erik Rutins »

Hi everyone,

Some clarifications due to the issues that happened earlier today.

- The e-mails stating that WITE2 was released, sent out to customers with it on their wish list, were in error. It is however live for pre-orders and we will be manually re-sending those e-mails to clarify that.

- The check box in the store for the "boxed digital edition" is what you need to check to make sure you are ordering the full 500+ page printed hardcover manual. This should be an additional $20 + shipping.

- WITE2 will release on March 25th (downloads for all orders) and physical shipments will start shipping out on April 16th (when manuals arrive at our warehouse). Those who order the physical copies will be able to access their downloads on March 25th along with everyone else.

- The physical manual is a 520 page hardbound full color volume. The biggest printed manual we've ever done. All shipments at this point are from the UK and we recommend carefully reviewing the shipping options (typically Royal Mail or DPD) to determine which is best for your location. Royal Mail is a typical mail service, DPD is an air courier service and shipping times, customs/VAT costs and service to special addresses may vary by your location. However, the shipping cost is significant due to the sheer weight of the hardbound manual, which comes in at over 4.5 lbs / 2+ kg.

- The initial pre-order price was incorrectly missing the 10% discount. This has been corrected and all customers who ordered at the non-discounted price should see a refund for the difference over the couple of days. That process has started - our support team is handling it but it is a manual process.

- War in the East 2 is initially releasing only on Matrix and Slitherine. However, every customer who orders from us will also be able to retrieve a free Steam Key when it releases on Steam in the future to also add the game to their Steam catalogs. There is no set date for the Steam release at this time. I expect it will be at least six months after the release on our stores.

Regards,

- Erik
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leftydad
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RE: Pre-Order Clarification

Post by leftydad »

Thanks for clarifying! I've ordered (preordered) the boxed digital edition. Just didn't want to screw up.
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cdcool
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RE: Pre-Order Clarification

Post by cdcool »

I don't see it anywhere on the matrix site for preorder
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RE: Pre-Order Clarification

Post by Erik Rutins »

Erik Rutins
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RE: Pre-Order Clarification

Post by ranknfile »

Ordered. "It would be nice" if we could download the Manual! 500+ pages .... best to get started on that A.S.A.P. no?

All in good time, I'm not impatient. I have no "burning desire" to be on the Beta (but will "do my bit" if called!).
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RE: Pre-Order Clarification

Post by Erik Rutins »

Updated with the latest information.
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RE: Pre-Order Clarification

Post by RFalvo69 »

Maybe this is an FAQ I missed, but are there any plans to release WitE2 on Steam like WitE and WitW? If so, will it be a simultaneous release or Steam costumers will have to wait?

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RE: Pre-Order Clarification

Post by Erik Rutins »

Good question, I'll add my response above in the first post.
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RE: Pre-Order Clarification

Post by geforth »

It seems that the date is a little bit too long :D
And thanks for the discount! :-)
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RE: Pre-Order Clarification

Post by Erik Rutins »

ORIGINAL: geforth
It seems that the date is a little bit too long :D

Help me out a bit more, what's the issue here?
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RE: Pre-Order Clarification

Post by geforth »

ORIGINAL: Erik Rutins

ORIGINAL: geforth
It seems that the date is a little bit too long :D

Help me out a bit more, what's the issue here?
The offer ends on 26th april or am I wrong? ^^
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RE: Pre-Order Clarification

Post by Erik Rutins »

That is correct, it starts with the pre-orders and is also an "early order" discount for the first month after release.
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geforth
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RE: Pre-Order Clarification

Post by geforth »

ORIGINAL: Erik Rutins

That is correct, it starts with the pre-orders and is also an "early order" discount for the first month after release.
ahhh thank you for the information! And apologies for the false report
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RE: Pre-Order Clarification

Post by Ynglaur_slith »

Retroactively applying the 10% pre-order discount is a classy move. Thanks.
OccatorPilot
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RE: Pre-Order Clarification

Post by OccatorPilot »

Just to be clear, and early download of the manual is not included in the pre-order correct?
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RE: Pre-Order Clarification

Post by Uriah »

Yesterday when I received no less than three emails telling me that WitE2 had been released I was delighted and immediately went to the Slitherine store and ordered it. To my disappointment I could not download the game. It took me some time to find this forum and then this thread.

While I accept that the emails issued in error, I am not happy.

The first reason is that despite that explanation, I rec'd another email this morning telling me that the game had been released. Obviously not much has been done to fix the problem.

Secondly,Slitherine has a strict policy that one an order is placed it cannot be reversed. That is its prerogative and I have no objection to it - I have purchased several games on that basis. But surely the customer can also insist that having paid for a product they are told is available it must be provided?

I understand that the game may not be ready for final release - the date of March 25th has been mentioned. Given that to all intents and purposes I and many other customers have been led to provide Slitherine with payment following the issue of false or misleading advertising, advertising that continues even after fault has been acknowledged, should Slitherine not make an effort to balance the books? Not by refunding the money - that would be a severe penalty, but by making some attempt to compensate for its errors.

The game is almost ready for release - why not allow those who have registered to download the current version? If there are any small changes before release date, an updated version can be made available.

That way those purchasers annoyed at being misled by the repeated advertising can be placated, and at no real cost to Slitherine. A win win solution.
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Erik Rutins
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RE: Pre-Order Clarification

Post by Erik Rutins »

Please see my reply to you in this thread:

https://www.matrixgames.com/forums/tm.asp?m=4973704
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RE: Pre-Order Clarification

Post by king171717 »

Hey I preorder the game and I am excited for it. But I forgot to check the box for the hardcover manual to be shipped to me. How do I change this?
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RE: Pre-Order Clarification

Post by Erik Rutins »

Hi king 171717,

I just spoke with our support team. We don't actually have the tools on the back-end to upgrade an order to physical with our new store yet, so unfortunately while I'd like to help you we can't at present. We do plan to add a physical upgrade in the future, so please keep an eye on that as it will be the best way to address this for you.

Regards,

- Erik
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RE: Pre-Order Clarification

Post by Grestok »

Hello Erik,
I live in France and I realize that I chose Royal Mail to receive the awesome WITE 2 manual ! Is this a real problem ? Do I have to change anything ? If so can you make the change and switch me to DPD?
Thank you !
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