Can't update game; ERROR; FAILED TO DOWNLOAD FTP FILE

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hendriks65
Posts: 90
Joined: Tue Aug 01, 2017 7:26 am

Can't update game; ERROR; FAILED TO DOWNLOAD FTP FILE

Post by hendriks65 »

Server seems down as a friend of mine is getting the same as I get with a new install;

Get game in V1.00, select UPDATE; creating handle....ERROR, UNABLE TO DOWNLOAD FILE. AN ERROR OCCURED WHILE TRYING TO OPEN AN FTP FILE.

Can you please let us know when this will be fixed?

Thanks!
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Yogi the Great
Posts: 1948
Joined: Tue Apr 10, 2007 1:28 pm
Location: Wisconsin

RE: Can't update game; ERROR; FAILED TO DOWNLOAD FTP FILE

Post by Yogi the Great »

You may have a common problem when using the check for update button. Instead suggest you download directly from Matrix site. I've had to do this not only on this game but also on several others.

Hooked Since AH Gettysburg
hendriks65
Posts: 90
Joined: Tue Aug 01, 2017 7:26 am

RE: Can't update game; ERROR; FAILED TO DOWNLOAD FTP FILE

Post by hendriks65 »

Yeah, but, this is pretty weird, this NEVER happened to me before, only after a re-install.

The updates are posted as winzip files, what if people don't have winzip (it's not for free, costs about $40,00)...

Pretty bad support I'd say...

Not sure what to do now, can't play the game...
elegantuni236091
Posts: 14
Joined: Sat Mar 26, 2016 12:26 pm

RE: Can't update game; ERROR; FAILED TO DOWNLOAD FTP FILE

Post by elegantuni236091 »

Download 7zip
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