Locking Up

Post bug reports and ask for game support here.

Moderator: MOD_ScourgeofWarWaterloo

Post Reply
dukewacoan
Posts: 150
Joined: Mon Jun 07, 2010 4:30 pm

Locking Up

Post by dukewacoan »

I had not played in awhile and attempted yesterday. Will not work. I have the QB module.

Game loads. Go to Single Player. When I hit any of the Waterloo or QB options, the description of the scenario does not come up. I click to play and the game freezes.

I reinstalled the QB pack. Still same problem.

Help?
User avatar
zakblood
Posts: 22670
Joined: Thu Oct 04, 2012 11:19 am

RE: Locking Up

Post by zakblood »

site or steam version?
Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
dukewacoan
Posts: 150
Joined: Mon Jun 07, 2010 4:30 pm

RE: Locking Up

Post by dukewacoan »

Not sure. By that, I mean that I had the CD versions initially and then registered them on Steam.
User avatar
zakblood
Posts: 22670
Joined: Thu Oct 04, 2012 11:19 am

RE: Locking Up

Post by zakblood »

so you play the steam version then?

Verify Integrity of Game Cache
https://support.steampowered.com/kb_art ... -QEUH-3335

as for different version i give different comments, good luck, re post if it hasn't sorted it for you
Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
dukewacoan
Posts: 150
Joined: Mon Jun 07, 2010 4:30 pm

RE: Locking Up

Post by dukewacoan »

My Steam directory does not have the Properties options to verify integrity. It just says that Waterloo and Waterloo (Shortcut) are "non-steam mod or shortcut"

So looks like it is not installed as Steam. When I want to play in the past, I have both clicked from Desktop or open through Steam. Both worked fine in the past.

I bought the QB expansion direct from Matrix
User avatar
zakblood
Posts: 22670
Joined: Thu Oct 04, 2012 11:19 am

RE: Locking Up

Post by zakblood »

you need to have all on steam to play on steam, not base game then add in a site version DLC, just go into your account and get a steam key for the Matrix DLC and add it into steam, so all parts are steam parts and serials, then it will all work fine, if Verify Integrity of Game Cache didn't work with that error message, then you are only playing it in steam but don't have it installed, is what it's saying.

http://www.matrixgames.com/support/

login to the members section on your account and redeem a steam key
Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Post Reply

Return to “Tech Support”