Please zip and attach a DxDiag report file and the following log files:
MyGUI.log
SowWL.log
These two files can be found in the subfolder named SowWL inside your Windows Documents folder.
How to get a DxDiag report file:
1. Click on "START" (on Windows 8/10 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8/10)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your message