DWU not starting, Help!

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Knickers
Posts: 82
Joined: Sat Aug 23, 2014 8:02 pm

DWU not starting, Help!

Post by Knickers »

I press start distant worlds on the launcher and after some loading (It gets to the point where it says: "Feeding the giant kaltors") the screen pops up like its going to enter the game but then windows says: "distant worlds universe has stopped working" and I have to press cancel and quit it.

I made sure that DirectX and stuff is all installed and good, I went through the checklist for problems, and it still isn't starting?
Bingeling
Posts: 5186
Joined: Thu Aug 12, 2010 11:42 am

RE: DWU not working on Windows 10

Post by Bingeling »

I upgraded my laptop to Win 10, and I have had no problems starting the game.

Just to make you aware that Win 10 itself is not necessarily the problem.
sanderz
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Joined: Thu Jan 08, 2009 2:39 pm
Location: Devon, England

RE: DWU not working on Windows 10

Post by sanderz »

it may need win10 vid drivers - when i upgraded i think it kept my old vid drivers and didn't auto upgrade to the win10 version - not sure what exactly happened but there was certainly a newer version of the vid drivers available to install after the upgrade
Knickers
Posts: 82
Joined: Sat Aug 23, 2014 8:02 pm

RE: DWU not working on Windows 10

Post by Knickers »

ORIGINAL: sanderz

it may need win10 vid drivers - when i upgraded i think it kept my old vid drivers and didn't auto upgrade to the win10 version - not sure what exactly happened but there was certainly a newer version of the vid drivers available to install after the upgrade

I made sure my video drivers are up to date.
Knickers
Posts: 82
Joined: Sat Aug 23, 2014 8:02 pm

RE: DWU not working on Windows 10

Post by Knickers »

ORIGINAL: Bingeling

I upgraded my laptop to Win 10, and I have had no problems starting the game.

Just to make you aware that Win 10 itself is not necessarily the problem.

Yeah most other people with Windows 10 have no issue starting the game.
RiftHick
Posts: 54
Joined: Mon Feb 23, 2015 5:24 pm

RE: DWU not working on Windows 10

Post by RiftHick »

Maybe to do with Media player/ Internet Explorer (or lack there-of)?, this as been a perceived issue since quite a few Windows 10 packages do not include one or both while other methods include them.
Knickers
Posts: 82
Joined: Sat Aug 23, 2014 8:02 pm

RE: DWU not working on Windows 10

Post by Knickers »

I have both Media Player and Edge (The new IE) as well as IE itself.
boeduur
Posts: 8
Joined: Sun Mar 09, 2014 8:31 pm

RE: DWU not working on Windows 10

Post by boeduur »

Same problem.
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VPaulus
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Location: Portugal

RE: DWU not working on Windows 10

Post by VPaulus »

Any crash report?
boeduur
Posts: 8
Joined: Sun Mar 09, 2014 8:31 pm

RE: DWU not working on Windows 10

Post by boeduur »

It doesn't generate one. Just looked at my game folder, last Crash Dump was from 3/3
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VPaulus
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Location: Portugal

RE: DWU not working on Windows 10

Post by VPaulus »

Try running the game in windowed mode and disable the video intro.

Open the game installation folder and edit a file named startup.ini with a txt editor like Windows Notepad:

. Remove the ' before screenwidth 1024 and screenheight 768
. Add ' before playmovie 1

Save the file when exiting Notepad and run the game.
boeduur
Posts: 8
Joined: Sun Mar 09, 2014 8:31 pm

RE: DWU not working on Windows 10

Post by boeduur »

VPaulus,

Thank you for your response.

This does not resolve the issue. The game still crashes, without a report, after "Feeding the Giant Kaltors", and just as it loads up the main menu screen.

At the moment that it crashes, the frames of the main menu GUI are visible, but the actual images and text are not.
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VPaulus
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Location: Portugal

RE: DWU not working on Windows 10

Post by VPaulus »

Regarding the crash report file, are you checking the Windows documents folder at:
...\Documents\My Games\Distant Worlds Universe
boeduur
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Joined: Sun Mar 09, 2014 8:31 pm

RE: DWU not working on Windows 10

Post by boeduur »

Yes.

Is there another?
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VPaulus
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Location: Portugal

RE: DWU not working on Windows 10

Post by VPaulus »

There used to be, but now it's only on the Windows documents folder.

My final suggestion is to try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services. Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem. A tutorial on how to do this can be found below:
https://us.battle.net/support/en/articl ... plications

JasmoVT
Posts: 38
Joined: Mon Apr 19, 2010 6:03 pm

RE: DWU not working on Windows 10

Post by JasmoVT »

Mine was working fine with Windows 10 until Aug 8th or 9th. They did updates on both those dates and it has not worked since. Loading splash seems to work fine and just as it goes to open the start menu it crashes. One can actually see the profile of the start menu but no detail. I have insured all drivers up to date, Win10 versions and verified DirX 9c is installed. I then tried deleting all content including save game and app data files and did a completely clean instill (Steam version). No joy, none of this appears to make any difference. Nearly all my other games are running fine. Including heavily modded open world games. Curiously enough, the one other game that has stopped working is another 4x space game.
randommonicle
Posts: 16
Joined: Sat Aug 29, 2015 9:51 pm

RE: DWU not working on Windows 10

Post by randommonicle »

Exactly the same problems my end :(
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VPaulus
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Location: Portugal

RE: DWU not working on Windows 10

Post by VPaulus »

Any crash report?
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ASHBERY76
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Joined: Wed Oct 10, 2001 8:00 am
Location: England

RE: DWU not working on Windows 10

Post by ASHBERY76 »

My game would not load on steam.I had to go the steam folder and use compatibility windows7.The game is having issues with w10.
randommonicle
Posts: 16
Joined: Sat Aug 29, 2015 9:51 pm

RE: DWU not working on Windows 10

Post by randommonicle »

Crash report as requested. I have tried with tech support as well but have not found an issue. Tried all suggestions so far in this thread. Weird thing is it runs fine on my desktop at home which also has win 10 :S




00:28:40 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:32:19 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:35:39 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:40:35 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:41:59 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:43:53 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:46:11 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)00:54:28 Initialize: System.NullReferenceException: Object reference not set to an instance of an object.
at DWSteamAPI.GetAppID()
at DistantWorlds.Types.SteamAPI.Initialize(String crashLogPath)

Other Log:
00:14:32 Finalizer: System.NullReferenceException: Object reference not set to an instance of an object.
at DistantWorlds.Types.SteamAPI.Shutdown()
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