How to Check your Helpdesk tickets

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VPaulus
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How to Check your Helpdesk tickets

Post by VPaulus »

Once you have opened a Helpdesk ticket, you can check responses to your ticket by doing the following:

1. Login in your matrix Members Club account at:

http://www.matrixgames.com/members/



2. Click on the My Helkpdesk Tickets link:[/color]




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VPaulus
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Joined: Thu Jun 23, 2011 2:02 pm
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RE: How to Check your Helpdesk tickets

Post by VPaulus »

3. You'll see a list of all of your opened Helpdesk tickets displayed. Click on the link corresponding to the ticket you which to check:




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VPaulus
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Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: How to Check your Helpdesk tickets

Post by VPaulus »

4. You can now respond back and/or close the opened ticket. Click on the Update Helpdesk Issue button:

For closing the ticket you also need to tick the Close Issue box.




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