Proposal by EU for 2 year guarantee

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hermanhum
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Proposal by EU for 2 year guarantee

Post by hermanhum »

The future of games development has been called into question after the EU Commission suggested developers provide a two year guarantee.

[snip]

At present, licensed software is exempt from EU legislation that forces firms to offer "a minimum 2-year guarantee on tangible movable consumer goods".

[snip]

At present, retailers are not obliged to give a refund on a video game that has a bug or glitch that prevents a user completing a game. If the proposals become law, this could change as users would have the right "to get a product that works with fair commercial conditions".
http://news.bbc.co.uk/2/hi/technology/8044125.stm
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Awac835
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RE: Proposal by EU for 2 year guarantee

Post by Awac835 »

That will never happen, or atleast it will be impossible to enforce it.

Grell
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RE: Proposal by EU for 2 year guarantee

Post by Grell »

I hope it does happen.

Regards,

Grell
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Zakhal
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RE: Proposal by EU for 2 year guarantee

Post by Zakhal »

Tabula rasa and hellgate comes to mind.
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Erik Rutins
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RE: Proposal by EU for 2 year guarantee

Post by Erik Rutins »

If only we could get a two year guarantee on government working as expected...
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Phatguy
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RE: Proposal by EU for 2 year guarantee

Post by Phatguy »

ORIGINAL: Erik Rutins

If only we could get a two year guarantee on government working as expected...

Well thats just silly...........
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Perturabo
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RE: Proposal by EU for 2 year guarantee

Post by Perturabo »

It looks like the days of releasing half-finished games for full price are coming to end[:D].
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RE: Proposal by EU for 2 year guarantee

Post by Sarge »

ORIGINAL: Perturabo

It looks like the days of releasing half-finished games for full price are coming to end
[:D].

If anything this 'guarantee' will have an adverse effect on pricing in the EU not the opposit.

One of two things will happen

1) Most if not ALL small companys will just stop selling to the EU

2) The price will reflect the opportunists looking for FREE entertainment.

Etherway you think game pricing is high now wait till there's preview entitlement.........[;)]
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Obsolete
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RE: Proposal by EU for 2 year guarantee

Post by Obsolete »

I see this being abused by one-time players.

However, I do wish this was available years ago before we had the internet to find what game is so horribly bugged up to hell. 

Anyone remember Action-52 and other scams back in the day?


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Hard Sarge
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RE: Proposal by EU for 2 year guarantee

Post by Hard Sarge »

ORIGINAL: Erik Rutins

If only we could get a two year guarantee on government working as expected...

keep it up, and I am going to have to lock this post up, you know the rules !!!!

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RE: Proposal by EU for 2 year guarantee

Post by Hertston »

ORIGINAL: Hard Sarge

keep it up, and I am going to have to lock this post up, you know the rules !!!!

The phrase 'hoist with your own petard' does indeed spring to mind! [:D]
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Jeffrey H.
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RE: Proposal by EU for 2 year guarantee

Post by Jeffrey H. »

ORIGINAL: Erik Rutins

If only we could get a two year guarantee on government working as expected...


It would cost too much.....
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RE: Proposal by EU for 2 year guarantee

Post by Phatguy »

I really think they are just trying to kick the evil empire down, We know which gaming one that is , right? 
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E
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RE: Proposal by EU for 2 year guarantee

Post by E »

ORIGINAL: apathetic lurker

I really think they are just trying to kick the evil empire down, We know which gaming one that is , right?
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Lützow
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RE: Proposal by EU for 2 year guarantee

Post by Lützow »

Two years is immoderate but I'd consider a general right-of-return within 7 or 14 days as reasonable. Games which don't entertain beyond that timeframe are not worth the money.
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Perturabo
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RE: Proposal by EU for 2 year guarantee

Post by Perturabo »

ORIGINAL: Sarge

If anything this 'guarantee' will have an adverse effect on pricing in the EU not the opposit.
I'm talking about customer rights, not about pricing here. Right now, a customer has to pay a full price, but the producer doesn't have to provide a finished product and doesn't need to inform the customer that he's buying an unfinished/faulty product.

Amusingly, I started a topic on CCS about the customers rights in gaming some time ago. It's funny how developers always use the same arguments to support their breaking of customer rights.
ORIGINAL: Sarge

1) Most if not ALL small companys will just stop selling to the EU
Actually, no one ever sells anything to the UE, because of those horrible customer rights *facepalm*.
ORIGINAL: Sarge

2) The price will reflect the opportunists looking for FREE entertainment.
You mean the opportunists that already use torrents to get the FREE entertainment?
Frankly, that whole "opportunists" argument is pure bullshit. It was invented by producers that know that if one copy of a game is faulty, then probably all the other copies are faulty too. Which means that they will have losses from mass returns or will have to mark all the copies as faulty, which would look bad on boxes.

After all who would like to buy a game who has a feature, like "crashes randomly", "faulty infantry/vehicle pathing", "musing graphic glitches", "crashes even on Playstation", etc.[:D]?
People shouldn't ask themselves why schools get shoot up.
They should ask themselves why people who finish schools burned out due to mobbing aren't receiving high enough compensations to not seek vengeance.
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RE: Proposal by EU for 2 year guarantee

Post by Phatguy »

ORIGINAL: E

ORIGINAL: apathetic lurker

I really think they are just trying to kick the evil empire down, We know which gaming one that is , right?
Pong?

HeHe...close but not the one i meant..and no, not the evil empire of vista but the one of the overblown blowhard who just retired
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Sarge
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RE: Proposal by EU for 2 year guarantee

Post by Sarge »

ORIGINAL: Lützow

Two years is immoderate but I'd consider a general right-of-return within 7 or 14 days as reasonable. Games which don't entertain beyond that timeframe are not worth the money.

So your saying if the “individual” finds no personal entertainment value after 7-14 days irregardless of functionality of the software they should get their money back .

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Terminus
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RE: Proposal by EU for 2 year guarantee

Post by Terminus »

ORIGINAL: Lützow

Two years is immoderate but I'd consider a general right-of-return within 7 or 14 days as reasonable. Games which don't entertain beyond that timeframe are not worth the money.

That post seems to have been less than thought through...
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RE: Proposal by EU for 2 year guarantee

Post by SireChaos »

Since to my knowledge software does not degrade from use, a guarantee over a certain time period does not make much sense.

Two arrangements that, in my mind, would make sense are:

1) For a certain period - two years, for example - the producers have to devote a certain amount of resources to fixing bugs and customer support and stuff. Or alternatively, they have to pay for the cost of someone else fixing the bugs in their game. No more "We´ve earned enough with this one, we´re off to the next project, dear customer, sucks to be you".

2) Some definite rules are set up which sort of bugs give the customer the right to have his money back, as well as rules detailing that with certain bugs with impair but do not destroy gameplay, customers get part of their money back.
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