No reply from Matrix Support

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thistlebarrow
Posts: 16
Joined: Sat Jan 12, 2008 12:05 pm

No reply from Matrix Support

Post by thistlebarrow »

A week ago I got an error message when I closed the game, and was advised to contact Matrix Support. I sent a mail with the following message the same night, but no reply. Can anyone suggest what I should do?

When I closed down Empire in Arms I got an error code 1073741510 and was told to contact you.


What should I do?
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Marshall Ellis
Posts: 5630
Joined: Tue Oct 02, 2001 3:00 pm
Location: Dallas

RE: No reply from Matrix Support

Post by Marshall Ellis »

That is definitely odd??? I'm not doing anything special on exit?
Do you have a screen shot?
 
 
Thank you

Marshall Ellis
Outflank Strategy War Games


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Erik Rutins
Posts: 38315
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: No reply from Matrix Support

Post by Erik Rutins »

thistlebarrow,

Posting here is the right way to get game-specific support, but could you please forward a copy of your first e-mail to me at erikr@matrixgames.com so that I can find out why you didn't receive a reply?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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thistlebarrow
Posts: 16
Joined: Sat Jan 12, 2008 12:05 pm

RE: No reply from Matrix Support

Post by thistlebarrow »

Hi Erik
 
Just sent you a copy of the original mail.   What does the error code mean, and should I do anything about it?
 
I dont have a screen shot, and indeed would not know how to get one!
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Erik Rutins
Posts: 38315
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: No reply from Matrix Support

Post by Erik Rutins »

I don't know about the error code, I haven't seen that one nor do I know why it would be asking you to contact us about it if that wasn't something Marshall added in. With that said, I did get your e-mail and I'm investigating why you didn't get a reply earlier.

Marshall, does that code look at all familiar to you?
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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