I can't play (2)

Post bug reports and ask for support here.

Moderator: MOD_EIA

Post Reply
Mikekiller16
Posts: 33
Joined: Wed Dec 29, 2004 8:08 am
Location: Barcelona, Spain

I can't play (2)

Post by Mikekiller16 »


.... and this is screenshot of NEW GAME...

Any idea ?
Attachments
screen2.jpg
screen2.jpg (92.38 KiB) Viewed 41 times
Miguel
User avatar
Erik Rutins
Posts: 38301
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: I can't play (2)

Post by Erik Rutins »

Please try these:

1. Update to the latest video driver for your video card
2. Make sure your screen dpi is set to the normal 96 and not 120 or another setting
3. Try running the game directly from its executable in the installation folder
4. Try the test exe in the pinned thread in this forum

Please also post a DxDiag file for us.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Mikekiller16
Posts: 33
Joined: Wed Dec 29, 2004 8:08 am
Location: Barcelona, Spain

RE: I can't play (2)

Post by Mikekiller16 »

Tried all 4 points with same results.

DxDiag file attached
Attachments
DxDiag.txt
(57.17 KiB) Downloaded 2 times
Miguel
User avatar
Erik Rutins
Posts: 38301
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: I can't play (2)

Post by Erik Rutins »

Mike,

Are you sure your video drivers are the latest? They are dated 2006, could you double check directly with the ATI site?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Mikekiller16
Posts: 33
Joined: Wed Dec 29, 2004 8:08 am
Location: Barcelona, Spain

RE: I can't play (2)

Post by Mikekiller16 »

That was !!! [:D]

I have found a more recent display driver and now works perfectly.

Thanks

Miguel
Miguel
User avatar
Erik Rutins
Posts: 38301
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: I can't play (2)

Post by Erik Rutins »

Excellent, enjoy! Could you tell me which version of the ATI driver worked fine for you?
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Mikekiller16
Posts: 33
Joined: Wed Dec 29, 2004 8:08 am
Location: Barcelona, Spain

RE: I can't play (2)

Post by Mikekiller16 »

7-11-igp_xp32_dd_ccc_wdm_sb_gart_enu_54435 ; Catalyst exe file got directly from ATI support webpage (date of driver 07 Nov)
 
Miguel
 
 
Miguel
Post Reply

Return to “Tech Support”