no reply from matrix about my Account

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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

no reply from matrix about my Account

Post by Arkblade »

I have made Members Club Account and Forum Account to a wrong name and my Starshatter has been product registered of Members Club Account by mistake.
Therefore mailed to matrixgames about change of Members Club Account Name and Forum Account Name, twice.
My Members Club Account Name/password and Forum Account Name/password are written in it.

but no reply from matrixgames.
Therefore I wrote this in this forum.
There is a problem of security, too.
Because I am telling Members Club Account and Forum Account password to matrixgames.
and According to the answer i change my Members Club Account password and Forum Account password.

my Members Club Account Name and Forum Account Name can be changed?
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David Heath
Posts: 2529
Joined: Wed Mar 29, 2000 5:00 pm
Location: Staten Island NY

RE: no reply from matrix about my Account

Post by David Heath »

Hello Tokuna

I do not nor have I seen any email from you. Please email support@matrixgames.com and give tus the full details there.

David


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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

I sent mail to support@matrixgames.com now.

subject:I have question about Members Club Account and My Forum Account

i'm using Yahoo! mail.
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Erik Rutins
Posts: 38308
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: no reply from matrix about my Account

Post by Erik Rutins »

I'm not sure why it wouldn't have reached us, but there are instances where message (particularly from free accounts) don't make it to us. I assume they are filtered by an over-aggressive spam filter somewhere, though ours seems to be pretty good about leaving such e-mails alone. Please try re-sending and if you have a non-yahoo account try sending from that as well. It will be easier for us to resolve this if we can discuss your existing account info in private, thanks.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

I sent E-mail again,
using my provider mail.

subject:about My Members Club Account and My Forum Account
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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

Did my E-mail arrive?
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Erik Rutins
Posts: 38308
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: no reply from matrix about my Account

Post by Erik Rutins »

Tokuna,

I saw your e-mail arrive. I see that it's been forwarded internally to our Members' Club programmer, who is checking into the possibility of changing your account names. I would expect a reply tonight.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

thx, I'm waiting for reply mail.
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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

hmm...
I haven't received reply mail yet.[:(]
Has not E-mail been sent yet?
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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

I haven't received reply mail yet.
I am waiting for a good answer.[8D]
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Arkblade
Posts: 92
Joined: Mon Mar 14, 2005 3:23 am

RE: no reply from matrix about my Account

Post by Arkblade »

Now, my name was changed.
thx![;)]
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Erik Rutins
Posts: 38308
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Location: Vermont, USA
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RE: no reply from matrix about my Account

Post by Erik Rutins »

Good to hear, sorry it took so long Arkblade/Tokuna.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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