Game will not Start

Moderator: Saint Ruth

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grofaz
Posts: 26
Joined: Tue Jan 18, 2011 6:05 pm

Game will not Start

Post by grofaz »

The game will not start and will not give any error messages when starting from the GAME MENU. I went to the directory and clicked it there (not sure why I have to do this) and still nothing. I then clicked "Run as Administrator" and received two error messages:

Image
Image
photo to photo add online

Any ideas on how to fix it?
Thanks
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Saint Ruth
Posts: 1385
Joined: Wed Dec 16, 2009 1:39 pm

Re: Game will not Start

Post by Saint Ruth »

You didn't move the game directories after installing the game?

I'll ask someone in MAtrix to have a look.

Cheers,
Brian
grofaz
Posts: 26
Joined: Tue Jan 18, 2011 6:05 pm

Re: Game will not Start

Post by grofaz »

I did not, I installed everything 'as-is'. Thanks
jdelusie
Posts: 12
Joined: Mon May 30, 2022 4:28 am

Re: Game will not Start

Post by jdelusie »

I'm just a fellow gamer, not associated with the devs at all. However, looking at your screenshot it might be because OneDrive has been set up to sync/backup your documents, which moved the "My Games" directory that this and other games use to store user data. The following link is for a different game, but I wouldn't be surprised if it's a similar problem and solution.

https://superuser.com/questions/1360100 ... f-onedrive
grofaz
Posts: 26
Joined: Tue Jan 18, 2011 6:05 pm

Re: Game will not Start

Post by grofaz »

Thank you Jdlusie. I deleted the folder and still get the error messages.

Appreciate your help.
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VPaulus
Posts: 3661
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

Re: Game will not Start

Post by VPaulus »

Yes, it's like jdelusie said. I'm pretty sure that the issue is related with OneDrive.
Have you used the mlink command after deleting the folder?
grofaz
Posts: 26
Joined: Tue Jan 18, 2011 6:05 pm

Re: Game will not Start

Post by grofaz »

what's "mlink command"?
grofaz
Posts: 26
Joined: Tue Jan 18, 2011 6:05 pm

Re: Game will not Start

Post by grofaz »

I deleted the entire ONEDRIVE from the PC, re-installed the game, and updated it-same deal.

I just requested a refund. I bought two games and my friend's copy can't even get the installer to work.
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Deathtreader
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Joined: Tue Apr 22, 2003 3:49 am
Location: Vancouver, Canada.

Re: Game will not Start

Post by Deathtreader »

grofaz wrote: Thu Jun 02, 2022 4:12 pm I deleted the entire ONEDRIVE from the PC, re-installed the game, and updated it-same deal.

I just requested a refund. I bought two games and my friend's copy can't even get the installer to work.

Hi,

I'm also a fellow gamer who had serious installer problems like your friend. Matrix Support suggested I go into Windows Safe Mode and try to reinstall again. Went as smooth as gravity, now installed, updated and playable in Normal Mode. :D
Try it!

Rob.
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