Download failure

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bushman777
Posts: 39
Joined: Thu Mar 13, 2003 11:03 am

Download failure

Post by bushman777 »

Hi Matrix

I went to download the game 18-7-08, Australia time, but the download failed. When I went to redownload via the order number/password as well as email/last 5 numbers of credit card options I got an error stating the account doesn't exist, yet I got an email verifying my purchase. I have sent an email to support with no response as yet. I have downloaded many games thru Matrix in the past with no problem. Can I get some help to download it please.

Thank You

Paul
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Erik Rutins
Posts: 39324
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Download failure

Post by Erik Rutins »

Hi Paul,

Give it another try through www.findmyorder.com today in case the order hadn't "settled" when you first tried to re-download. If that doesn't work, e-mail me at erikr@matrixgames.com with your order info and I'll investigate.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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bushman777
Posts: 39
Joined: Thu Mar 13, 2003 11:03 am

RE: Download failure

Post by bushman777 »

Hi Eric

That worked for me with no hassles.

Thanks

Paul
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