Unable to log in

Strategic Command WWII World at War Tech Support
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petedalby
Posts: 388
Joined: Fri Dec 18, 2020 3:22 pm

Unable to log in

Post by petedalby »

Getting a message asking me to register my account with Matrix. When I follow the steps I'm back to square 1 and I still can't log in.

Hopefully this is just a temporary problem?
ThunderLizard11
Posts: 786
Joined: Wed Feb 28, 2018 9:36 pm

Re: Unable to log in

Post by ThunderLizard11 »

Same thing. Opened a support ticket.
Lucca1
Posts: 8
Joined: Sun Dec 13, 2020 10:42 am

Re: Unable to log in

Post by Lucca1 »

Same for me
Zarevic
Posts: 91
Joined: Mon Mar 19, 2018 3:28 pm
Location: Spain

Re: Unable to log in

Post by Zarevic »

And here... :cry:
commandergren
Posts: 34
Joined: Sat Jan 18, 2020 2:53 pm

Re: Unable to log in

Post by commandergren »

Same for me, maybe a broader issue?
calcwerc
Posts: 157
Joined: Thu Aug 08, 2019 12:38 pm

Re: Unable to log in

Post by calcwerc »

Same
ThunderLizard11
Posts: 786
Joined: Wed Feb 28, 2018 9:36 pm

Re: Unable to log in

Post by ThunderLizard11 »

Still down and no response to ticket.

@Bill/Hubert - can you call your friends at Slitherine/Matrix to see if they can prioritize getting this fixed?
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OldCrowBalthazor
Posts: 2107
Joined: Thu Jul 02, 2020 12:42 am
Location: Republic of Cascadia

Re: Unable to log in

Post by OldCrowBalthazor »

same here (With WaW and with SC-WW1)
edit: 3 tries each match:
...this error: "this serial number has not been registered" when I try to log in.
This message will pop up even after entering my account password.
Not willing to re-register as prompted with my bonafides as I don't want to hazard the mad hamster running round the server causing this mayhem.
Last edited by OldCrowBalthazor on Fri Mar 18, 2022 12:04 am, edited 1 time in total.
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nigel0810
Posts: 5
Joined: Wed Jan 29, 2020 6:39 am

Re: Unable to log in

Post by nigel0810 »

cant log in
Wassmuss
Posts: 5
Joined: Sat Dec 07, 2019 2:15 pm

Re: Unable to log in

Post by Wassmuss »

same here
jjdenver
Posts: 2438
Joined: Thu Nov 01, 2007 11:07 pm

Re: Unable to log in

Post by jjdenver »

Same issue. Something about "this serial number has not been registered" when I try to log in. I run the game on Steam FYI.
AARS:
CEAW-BJR Mod 2009:
tm.asp?m=2101447
AT-WW1:
tm.asp?m=1705427
AT-GPW:
tm.asp?m=1649732
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OldCrowBalthazor
Posts: 2107
Joined: Thu Jul 02, 2020 12:42 am
Location: Republic of Cascadia

Re: Unable to log in

Post by OldCrowBalthazor »

Seems this glitch is not even as a few people I know don't have this problem with the PBEM server, but others do obviously.
I went ahead and contacted Slitherine Support. Here's their email address: Slitherine.co.uk

Unless this gets resolved on its own..I would suggest contacting them about this. Barrages sometimes get attention. :twisted:
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jjdenver
Posts: 2438
Joined: Thu Nov 01, 2007 11:07 pm

Re: Unable to log in

Post by jjdenver »

Thanks but that doesn't look like an email address. Email address form is usually something@something.com - but I see no @ symbol in the email you posted. Thanks.
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Taifun
Posts: 1138
Joined: Thu Dec 28, 2006 9:23 pm
Location: Spain

Re: Unable to log in

Post by Taifun »

Same register problem... unable to login
La clé est l'état d'esprit
Jackmck
Posts: 115
Joined: Sat Jun 15, 2019 3:36 am

Re: Unable to log in

Post by Jackmck »

Still a problem for me as well
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EarlyDoors
Posts: 740
Joined: Sun Dec 16, 2018 10:28 am
Location: uk
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Re: Unable to log in

Post by EarlyDoors »

matrix-login.png
matrix-login.png (206.96 KiB) Viewed 285 times
21-21 PBEM++
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Honours the game
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http://scwaw-rankings.com/
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