Error Message trying to buy

A military-oriented and sci-fi wargame, set on procedural planets with customizable factions and endless choices.

Moderator: Vic

Post Reply
nkpontik
Posts: 3
Joined: Wed Jun 28, 2017 3:32 pm

Error Message trying to buy

Post by nkpontik »

I am a US customer. When I try to purchase , (with several different credit cards) I get the following message:

"The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details.."
The cards are good, and I tried to purchase at 3:30 pm UK time (as per Matrix post saying when available).
User avatar
Shards
Posts: 72
Joined: Tue Aug 25, 2015 9:28 am

RE: Error Message trying to buy

Post by Shards »

Hi,

Can you send an email to support@slitherine.co.uk ? The guys there should be able to help you figure out what's happening there

Thanks!
nkpontik
Posts: 3
Joined: Wed Jun 28, 2017 3:32 pm

RE: Error Message trying to buy

Post by nkpontik »

will do, thanks for quick reply
nkpontik
Posts: 3
Joined: Wed Jun 28, 2017 3:32 pm

RE: Error Message trying to buy

Post by nkpontik »

Nothing yet but an automated response from Slitherine saying they "opened ticket"
Has any US based player been able to successfully purchase?
User avatar
budd
Posts: 3070
Joined: Sat Jul 04, 2009 3:16 pm
Location: Tacoma

RE: Error Message trying to buy

Post by budd »

yea, the download was a little slow but everything went fine. West Coast here
Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.
User avatar
Zenra
Posts: 180
Joined: Thu Apr 25, 2002 7:02 pm
Location: Grand Rapids, MI, USA
Contact:

RE: Error Message trying to buy

Post by Zenra »

Same error here - looks like a great game and I want to play but cannot buy the crazy thing! Contacting Slitherine...
Mitchell
User avatar
Shards
Posts: 72
Joined: Tue Aug 25, 2015 9:28 am

RE: Error Message trying to buy

Post by Shards »

It might be worth trying a different web browser as a quick fix?
User avatar
Zenra
Posts: 180
Joined: Thu Apr 25, 2002 7:02 pm
Location: Grand Rapids, MI, USA
Contact:

RE: Error Message trying to buy

Post by Zenra »

Same issue in Firefox and internet Explorer - sent email to support@slitherine.co.uk as suggested....
Mitchell
User avatar
border10
Posts: 28
Joined: Sat Mar 12, 2011 12:49 am

RE: Error Message trying to buy

Post by border10 »

I got the same error on multiple browsers as well when paying via card. I used the Paypal option. That worked fine.
eddieballgame
Posts: 881
Joined: Wed Jun 29, 2011 2:50 am

RE: Error Message trying to buy

Post by eddieballgame »

No issues here, using 'IE'.
Download was faster then usual for Slitherine/Matrix; but was not over 600mb, which helps. :)
User avatar
Clux
Posts: 448
Joined: Sat Sep 15, 2018 9:00 pm
Location: Mexico

RE: Error Message trying to buy

Post by Clux »

I had a problem making a payment with my debit card, but I was able to make it without any problems using the same card but through paypal.
Amateurs talk about strategy. Professionals talk about logistics!
fikonbulle
Posts: 6
Joined: Fri Jun 05, 2020 8:45 am

RE: Error Message trying to buy

Post by fikonbulle »

I had the same problem, it said something about "mismatch in price". I had during the purchase changed from Swedish Krona to euro and then back again out of curiosity.

I redid the order without changing and it went through. Funny thing is when i changed from and to Krona it cost 395kr but later it cost 391kr
User avatar
Zenra
Posts: 180
Joined: Thu Apr 25, 2002 7:02 pm
Location: Grand Rapids, MI, USA
Contact:

RE: Error Message trying to buy

Post by Zenra »

I received email from Slitherine support saying, "The issue is ow fixed. You should now be able to place the order."

I got impatient and purchased using PayPal as others suggested here so I have not verified, but hopefully the issue is now sorted.
Mitchell
pepita17
Posts: 31
Joined: Sun Mar 16, 2014 9:21 am

RE: Error Message trying to buy

Post by pepita17 »

Hello,

this is what i have :

Error - Shopping Cart
The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details..

thank you for your help.
alomoes
Posts: 69
Joined: Sat Dec 29, 2012 6:05 pm

RE: Error Message trying to buy

Post by alomoes »

I found a work around by using paypal instead of my card directly. Hopefully that helps? Course I wasn't switching from kronas to dollars
WhatDoesThisThingDo
Posts: 2
Joined: Thu Feb 16, 2023 9:32 pm

Re: Error Message trying to buy

Post by WhatDoesThisThingDo »

yep me too, could not purchase, but followed advice to use Pay Pal and was golden immediately. Downloading game.
Post Reply

Return to “Shadow Empire”