Crash to desktop

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robertelong
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Crash to desktop

Post by robertelong »

Update 1.20. Three separate times now I’ve been over halfway through a scenario, I’ll initiate an assault and I’ll see a message pop up that one of my attacking units was eliminated or captured, the game will freeze, and close. I assume I was KIA.
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berto
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Re: Crash to desktop

Post by berto »

That doesn't sound good. :(

Please follow the bug report procedures described here: https://www.matrixgames.com/forums/view ... 8&t=382091
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robertelong
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Joined: Wed May 18, 2022 2:27 am

Re: Crash to desktop

Post by robertelong »

Thank you for any help. I'm really enjoying the game. Bootcamps are awesome.
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Error5-26-2022.zip
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berto
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Re: Crash to desktop

Post by berto »

Glad you are enjoying the game. Let's see if we can make it even more enjoyable for you.

The files you posted are everything we could ask for.

PM sent.
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robertelong
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Joined: Wed May 18, 2022 2:27 am

Re: Crash to desktop

Post by robertelong »

My account on this board is too new and I’m not authorized to PM yet. Thank you for your attention.

Regarding the circumstances of the CTD, the assault was from hex 9,32 to 10,31 minus the Disrupted unit. I’ve only experienced it when one of my assaulting units is captured or eliminated, not when the assault resolves with a different outcome. I see the pop up notifying me of the eliminated unit and I then the game is frozen so I wiggle the mouse and maybe I click, then the game shuts down. I’m sorry but I don’t know for certain if something times out or if my click triggers the CTD. I’m trying to replicate it again but after 10 tries my assault resolves properly without me losing a unit.

I’ll continue trying to replicate it and provide additional feedback.
robertelong
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Re: Crash to desktop

Post by robertelong »

I was able to recreate the error. I've attached a photo in addition to the new files. The "Ambush! Unit captured" box came up. I had to click it and then CTD.

The assault was between hex 7,33 to 6,33.

Files attached.
Attachments
Error5-28-2022.zip
(274.49 KiB) Downloaded 11 times
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berto
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Re: Crash to desktop

Post by berto »

Thank you. Together with your earlier posted files, I am now in good position to narrow my investigations.

Is this latest crash with the official v1.20 vnengine.exe, or the later replacement version?
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berto
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Re: Crash to desktop

Post by berto »

berto wrote: Sat May 28, 2022 2:51 pm
Is this latest crash with the official v1.20 vnengine.exe, or the later replacement version?
Ah, the provided engine.log gives me the answer (the later version).

Thank you also for labeling each .zip file with a date in the package file name. Makes things easier to keep sorted on my end.
Campaign Series Legion https://cslegion.com/
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berto
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Re: Crash to desktop

Post by berto »

With the help of your files, I discovered another definite flaw that ties into the earlier flaw.

Another PM sent.
Campaign Series Legion https://cslegion.com/
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robertelong
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Joined: Wed May 18, 2022 2:27 am

Re: Crash to desktop

Post by robertelong »

Ambush from 13,29 to 14,28. One of my units was eliminated. When I click the box to close the message it CTD. After I copied the files, I reloaded and resolved the ambush without losing a unit and was able to continue.

Seems directly related to the message that I had a unit captured or eliminated when resolving an assault.
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Error5-28-2022-2nd.zip
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berto
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Re: Crash to desktop

Post by berto »

Do me another favor, please.
  • When you restart from your last save, before doing anything else, do Ctrl+Alt+3. You should see a pop-up saying the new log level is 3.
  • Play the game. If and when you experience another crash, please do the by now familiar routine of assembling the needed files into a .zip file that you post here.
I am in a situation where I cannot replicate the CTDs you are experiencing. Also, in your latest report, I was not sure which units you had participating in the assault. The logging at level 3 should provide more info. We need to shift the logging into higher gear.

Thank you for your continuing patience!
Campaign Series Legion https://cslegion.com/
Campaign Series Lead Coder https://www.matrixgames.com/forums/view ... hp?f=10167
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robertelong
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Joined: Wed May 18, 2022 2:27 am

Re: Crash to desktop

Post by robertelong »

Thank you for your efforts and solution to my issue. Great game and I look forward to future DLC.
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berto
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Re: Crash to desktop

Post by berto »

To recap:

Several assault issues were discovered, and fixed. Available in the near-term v1.21 release and all subsequent releases.

Strangely, although robertelong (and feltan) reported CTDs, despite seeing issues on my end, I was unable to replicate any CTDs whatsoever. In all cases, after an apparent glitch, I was able to continue game play interrupted. (There may be some underlying OS version or standard code library differences to explain the CTDs on some users' systems.)

Thanks for all your patience.
Campaign Series Legion https://cslegion.com/
Campaign Series Lead Coder https://www.matrixgames.com/forums/view ... hp?f=10167
Panzer Campaigns, Panzer Battles Lead Coder https://wargameds.com
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