Store purchase problem rectified

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eastwindrain
Posts: 231
Joined: Tue Nov 29, 2005 8:27 pm

Store purchase problem rectified

Post by eastwindrain »

Had three attempts to buy seven games with discount code.
Each time the message was problem with cart.
Did a reboot and had another go only to be told my coupon had already been used !!!.
At this point I noticed a flood of emails from Matrix confirming my games purchase.
So problem solved but thought I would update you on the glitch.

Still have not received my receipt for the games I purchased, and MY PAGE still does not register them.
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ObeseMonkey
Posts: 96
Joined: Fri Jun 05, 2020 1:31 pm

RE: Store purchase problem rectified

Post by ObeseMonkey »

Just double check you haven't been charged multiple times. That's what it did for me a few weeks ago when I had the same issue. Matrix support were pretty good at fixing that issue, even if they don't seem to of fixed this store glitch yet.
'Juana Azurduy, flor del Alto Perú, No hay otro capitán más valiente que tú'.
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eastwindrain
Posts: 231
Joined: Tue Nov 29, 2005 8:27 pm

RE: Store purchase problem rectified

Post by eastwindrain »

ORIGINAL: ObeseMonkey

Just double check you haven't been charged multiple times. That's what it did for me a few weeks ago when I had the same issue. Matrix support were pretty good at fixing that issue, even if they don't seem to of fixed this store glitch yet.

Thanks for the heads up, will do.
I did read your post on this subject several days ago.
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