From: Albuquerque, NM
I found some info for Chrome users that might be the problem. The file download is from an HTTP link while the main CMO page is an HTTPS link.
If you have upgraded the Google Chrome browser to version 86, released on October 6, 2020, you may have noticed that some file downloads don't work anymore in the browser. You click on the download link and nothing happens. Chrome does not display a notification and there is virtually no information that explains what is happening, or not happening in this case. A check of the downloads page of the browser does not even list the file.
The fact that nothing happens can be confusing to users, as the expectation is that the download should begin after clicking on the link.
Google announced in early 2020 that it will block content that is served via the insecure HTTP if the originating page uses HTTPS. The company decided to roll out the feature gradually by adding more and more file types to the blocklist. Executable files, e.g. .exe or .bat, are the first file types to be blocked, and the release of Chrome 86 put that block in place. Future versions of Chrome will block non-executable file types such as PDF, ZIP, or JPG files.
Chrome and most Chromium-based browsers display a notification in the download panel when a download is blocked because it is offered via HTTP. Users of the browser may discard the download or select the arrow-icon to select keep. Selecting keep saves the file to the download directory of the browser.
There is only one option to find out if a download is blocked in Chrome, or if it is an unrelated problem, e.g. a server issue.
Select Menu > More Tools > Developer Tools.
Switch to Console in the Developer Tools interface.
Chrome displays a red "Mixed Content" warning for downloads that it blocks. It displays "The site at HTTPS* was loaded over a secure connection, but the file at HTTP* was redirected through an insecure connection. This file should be served over HTTPS. This download has been blocked.
< Message edited by OldSarge -- 8/14/2021 7:17:52 PM >
You and the rest, you forgot the first rule of the fanatic: When you become obsessed with the enemy, you become the enemy.
Jeffrey Sinclair, "Infection", Babylon 5