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PBEM Save crash

 
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PBEM Save crash - 6/22/2021 10:11:45 PM   
aoffen

 

Posts: 481
Joined: 6/7/2002
From: Brisvegas, Australia
Status: offline
Alvaro,

PBEM save doesn’t seem to work for me. If I get part way thru a turn and want to save it using that button on the menu, the game thinks for a while then reports a general error and returns to the menu. When I re-open everything I have done to that pointis lost and I have to start the turn again.

The error message I get is "General error - please try again." and then it takes me back to the multiplayer PBEM menu with saved game data lost.

Any suggestions?

Regards
Andrew
Post #: 1
RE: PBEM Save crash - 6/23/2021 7:49:05 AM   
sillyflower


Posts: 3509
Joined: 8/4/2010
From: Back in Blighty
Status: offline
contact slitherine support

_____________________________

web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to aoffen)
Post #: 2
RE: PBEM Save crash - 6/23/2021 3:53:01 PM   
AlvaroSousa


Posts: 9767
Joined: 7/29/2013
Status: offline
#1 try disabling the security software, then loading the game and simply saving.
#2 run warplan as administrator
#3 contact matrix support

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to sillyflower)
Post #: 3
RE: PBEM Save crash - 6/24/2021 12:10:58 AM   
aoffen

 

Posts: 481
Joined: 6/7/2002
From: Brisvegas, Australia
Status: offline
Just checked with my PBEM partner and he has the same issue. Strange no-one else is seeing it.

(in reply to AlvaroSousa)
Post #: 4
RE: PBEM Save crash - 6/24/2021 12:35:32 PM   
Quibbles

 

Posts: 23
Joined: 10/2/2011
Status: offline
I tried running Warplan as administrator and I tried disabling my Norton Anti-virus, but no luck. It says my login is successful, then I get the General Error message. Very frustrating not being able to save a game!

(in reply to aoffen)
Post #: 5
RE: PBEM Save crash - 6/24/2021 4:44:13 PM   
AlvaroSousa


Posts: 9767
Joined: 7/29/2013
Status: offline
If it is both of you I would contact Matrix.

What you can do in the meanwhile is post the player log just in case it is a corrupt file. But when that happens the game messes up itself.

Error game logs are here
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log

You can post it here.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Quibbles)
Post #: 6
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