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Crashes every big game - 5/19/2021 11:46:28 PM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
Waive only had it for a few days but it crashes before the end of every turn- after the AI goes- but before I finish my part of the turn.

This did not happen with the Okinawa scenario, but did with the 1941 and 1942 scenarios.

Does anyone else have this issue?
Post #: 1
RE: Crashes every big game - 5/20/2021 11:51:40 AM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Be sure you have the current update 1.00.01 and let me know if you did or didn't.

Post this here please.
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log




_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Wannabe)
Post #: 2
RE: Crashes every big game - 5/20/2021 10:17:09 PM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
Yes, I have the update.

I don’t understand the rest of your instructions.

(in reply to AlvaroSousa)
Post #: 3
RE: Crashes every big game - 5/21/2021 1:33:34 AM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Start WarPlan Fresh.
Do the game to where it crashes
Go to that folder location and copy paste what is in that file here.

Does the game crash like it starts then literally crashes like closes? Or does the lock up?

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Wannabe)
Post #: 4
RE: Crashes every big game - 5/21/2021 1:33:50 AM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Is this a windows PC or a MAC or LINUX?

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to AlvaroSousa)
Post #: 5
RE: Crashes every big game - 5/21/2021 3:09:46 AM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
It’s Windows.

This will take me a few days to figure out- I know nothing about PCs.

(in reply to AlvaroSousa)
Post #: 6
RE: Crashes every big game - 5/21/2021 2:00:46 PM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Can you give me the specs on your PC?

In windows 10 go to the lower left where you see the spyglass and can enter text for a search

type - msinfo and hit enter

When that program comes up hold down left mouse button and move mouse to capture the text on the right side.
Control-C to copy the text
Control-V to paste it here and post it on this thread.

You can also try uninstall and reinstall. What is happening to you is very odd. So far 99.9% of the time if the game gets stuck it is something on my end.
But if it plays and just crashes and closes on it's own that is a PC issue.

So please define crash? Does it just dump and closes or does it hangs?




_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Wannabe)
Post #: 7
RE: Crashes every big game - 5/22/2021 1:55:04 AM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
So... when I say crash, I start the game (1942), and the AI does its thing. Then I just try to orient myself to the world, look around, check the charts (I am not familiar with WP: Europe, so it is all new), start changing some research options, check more reports, and then I get a little window that says something that I have been too slow to read, and the game quits, and the monitor goes back to my desktop. FWIW, the saved game is the last attempt at Okinawa, so the game does not seem to recognize we tried a different scenario. I suppose that fits in the category of "if it plays and crashes on its own that is a PC issue" issue-

I can find two users files, but neither contains an AppData folder.

If I go to the Program Files (x86) folder, there is a Matrix Games folder that contains the WarPlan Pacific files, if that helps.

msinfo gives me the following:

OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-042VQ2G
System Manufacturer Gigabyte Technology Co., Ltd.
System Model B450M DS3H
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 3600 6-Core Processor, 3593 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F50, 11/27/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B450M DS3H-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.964"
User Name DESKTOP-042VQ2G\ddet
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 8.61 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 7.96 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

For what it is worth, I appreciate your time and dedication to the game. It looks fantastic...!

(in reply to AlvaroSousa)
Post #: 8
RE: Crashes every big game - 5/23/2021 2:16:11 AM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
Reinstall seems to have fixed the problem... THANKS!

(in reply to Wannabe)
Post #: 9
RE: Crashes every big game - 5/23/2021 2:37:03 AM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Glad that worked.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Wannabe)
Post #: 10
RE: Crashes every big game - 5/24/2021 12:53:13 PM   
Wannabe

 

Posts: 38
Joined: 5/13/2004
From: Kalamazoo, Michigan
Status: offline
And... it does it again after a few turns....

(in reply to AlvaroSousa)
Post #: 11
RE: Crashes every big game - 5/24/2021 1:54:23 PM   
AlvaroSousa


Posts: 9759
Joined: 7/29/2013
Status: offline
Try these....
Could be security is crashing program. Put it on the safe list of apps with whatever AV/security you have.

Assuming you have this installed on your default location
C:\Program Files (x86)\Matrix\WarPlan Pacific\WarPlan Pacific.exe (right click) -> properties -> Advanced -> toggle on Run as Administrator -> ok -> ok

Check your DirectX
Windows 10 - lower left corner search -> dxdiag -> Enter -> 1st page should tell you the version. Should be DirectX 11 or higher.

Last that I can think of is this. Installer maybe was corrupt on download.
Uninstall the game then GO TO... should be here assuming you didn't change the install directory
C:\Program Files (x86)\Matrix\ and delete the game folder
C:\Users\"your user name"\Documents\My Games -> delete game folder
##### IF YOU HAVE SAVED GAMES GRAB THEM FROM THE SAVED GAME DIRECTORY
##### IF YOU HAVE MODS GRAB THEM FROM THE SCENARIO DIRECTORY

Go to the Matrix Website and Login -> My Page -> download a fresh warplan pacific installer.
Reboot the PC.
Turn off security/AV software
Reinstall.

The things I am telling you to do is what I have done in these situations which are rare.

And you are very welcome. I have been where you are with games. One just doesn't work for whatever reason. When I was working I.T. on occasion what would happen is that some other program would update, change a shared dynamic link library and botch another app. Those situations are so incredibly hard to figure out.

Let me know how that goes. Are there any other games that give you issues like this? WarPlan series is not graphic intensive at all. I made it that way.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to Wannabe)
Post #: 12
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