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Cannot login to my PBEM account

 
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Cannot login to my PBEM account - 5/16/2021 4:08:42 PM   
CrackingShow

 

Posts: 139
Joined: 12/29/2020
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Hello - I created an account for Warplan Pacific and that works fine, however if I try to create an account for Warplan Europe I am told my serial number is incorrect, but I took the serial number for my games page when I installed the game.

Not sure what is going wrong.
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RE: Cannot login to my PBEM account - 5/16/2021 5:30:37 PM   
ncc1701e


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From: Utopia Planitia Fleet Yards
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My account works for the two games. Do you have a file named C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log on your disk?

What does it say?

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Chancellor Gorkon to Captain James T. Kirk:
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(in reply to CrackingShow)
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RE: Cannot login to my PBEM account - 5/16/2021 7:27:02 PM   
CrackingShow

 

Posts: 139
Joined: 12/29/2020
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I don't have that file in that folder.

(in reply to ncc1701e)
Post #: 3
RE: Cannot login to my PBEM account - 5/16/2021 8:07:18 PM   
AlvaroSousa


Posts: 9483
Joined: 7/29/2013
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Use the same PBEM login.

Did you buy the combo hundle?

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to CrackingShow)
Post #: 4
RE: Cannot login to my PBEM account - 5/17/2021 6:37:13 AM   
CrackingShow

 

Posts: 139
Joined: 12/29/2020
Status: offline
Yeah I got the bundle.

I'm using the same PBEM login.

Also now I can't login to Warplan: Pacific, I'm told there is a general error and I need to try again, I was able to login to WPP yesterday.

(in reply to AlvaroSousa)
Post #: 5
RE: Cannot login to my PBEM account - 5/17/2021 8:57:15 AM   
ncc1701e


Posts: 6804
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline

quote:

ORIGINAL: CrackingShow

Yeah I got the bundle.

I'm using the same PBEM login.

Also now I can't login to Warplan: Pacific, I'm told there is a general error and I need to try again, I was able to login to WPP yesterday.


Today's problem is general.

For your problem, can you check the directory named C:\Users\User\Documents\My Games\WarPlan?
Do you have this directory?

If so, do you have a file called playerData.dat? Can you open it and check your username[]password[]serial number?
Is everything all right there?


_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to CrackingShow)
Post #: 6
RE: Cannot login to my PBEM account - 5/17/2021 11:41:20 AM   
PL1

 

Posts: 42
Joined: 8/5/2019
Status: offline
I have the same problem : General Error - Please Try Again.

It was working fine yesterday... For some strange reason, this morning, I had to reenter my Login name and Password.

(in reply to ncc1701e)
Post #: 7
RE: Cannot login to my PBEM account - 5/17/2021 12:23:18 PM   
CrackingShow

 

Posts: 139
Joined: 12/29/2020
Status: offline
It has my username and password but no serial.

I added my serial, but it still tells me the login is incorrect.

< Message edited by CrackingShow -- 5/17/2021 12:27:14 PM >

(in reply to ncc1701e)
Post #: 8
RE: Cannot login to my PBEM account - 5/17/2021 1:21:29 PM   
AlvaroSousa


Posts: 9483
Joined: 7/29/2013
Status: offline
quote:

ORIGINAL: CrackingShow

It has my username and password but no serial.

I added my serial, but it still tells me the login is incorrect.


I assume you got 2 serial #s?

I would contact support for the serial number issue. You can use the same PBEM login for both games.

support@matrixgames.com

They handle serial # issues. The games are separate directories and hold their own data.

< Message edited by AlvaroSousa -- 5/17/2021 1:22:21 PM >


_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to CrackingShow)
Post #: 9
RE: Cannot login to my PBEM account - 5/17/2021 3:03:05 PM   
CrackingShow

 

Posts: 139
Joined: 12/29/2020
Status: offline
Yeah I have two serial #s for the two different games. I've sent support an email. Thanks for your help.

(in reply to AlvaroSousa)
Post #: 10
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