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SERVER NOT FUNCTIONING FOR H2H

 
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SERVER NOT FUNCTIONING FOR H2H - 5/16/2021 10:23:34 AM   
squatter

 

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In the name of saving players several hours of their lives, I think it's worth posting here that the server is not functioning, so if you're in a server game, save yourself the torture of playing your turns as the likelihood is they won't save.

For many of us, the first we learned of this was wasting hours on a turn, then posting in the tech forum.

I think this should be flagged here to warn other players and save them the same pain.
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RE: SERVER NOT FUNCTIONING FOR H2H - 5/16/2021 11:25:47 AM   
geforth


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Is there no ingame information whether the servers are working?

that would be a generally advantage for every game that uses pbem so that the player can see, whether the servers are working or not. That could save a lot of time. :-)

< Message edited by geforth -- 5/16/2021 11:27:17 AM >

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/16/2021 12:44:28 PM   
squatter

 

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Agreed, that would be preferable.

But in this instance it appears it falls to the community to warn each other about the technical collapse.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/16/2021 12:48:44 PM   
Laits


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Good initiative. I lost hours of play yesterday. I'm quite upset.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/16/2021 1:29:05 PM   
Q-Ball


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Server is still only working intermittently, I would avoid playing still until this is addressed

PBEM is looking more attractive all the time.....

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/17/2021 2:57:50 AM   
Joel Billings


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Sorry for the problems. On Friday Erik answered another thread re the server and said Matrix is investigating. Hopefully they'll be some info soon.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/17/2021 1:26:48 PM   
Erik Rutins

 

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I'm following up on this today to find out what happened.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/17/2021 2:10:14 PM   
Q-Ball


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quote:

ORIGINAL: Erik Rutins

I'm following up on this today to find out what happened.


Thank you Erik! Performance seems better today, but not perfect; it just gakked another save on me. It's still unusable. I'm holding all games until I get the all-clear from you guys

< Message edited by Q-Ball -- 5/17/2021 2:30:01 PM >


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RE: SERVER NOT FUNCTIONING FOR H2H - 5/17/2021 4:01:52 PM   
squatter

 

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Before I try to play a turn - I take it that the server remains unreliable/unplayable?

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/17/2021 5:28:55 PM   
Erik Rutins

 

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You can see the announcement on the main forum page, we are still working on resolving these issues and apologize for the disruption. It's not entirely under our control:

https://www.matrixgames.com/forums/default.asp

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 9:55:08 AM   
Gam3r

 

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looks like problem is fixed

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 10:18:58 AM   
Bertram

 

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For some value of fixed.... the login does not time out anymore. Instead logging in to PBEM++ closes both the game and the launcher. Think there is some work to do yet.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 10:54:55 AM   
weinsoldner

 

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Just mannaged to play and save my H2H turn

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 12:35:06 PM   
Bertram

 

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Huh, I am still getting kicked out of game and launcher when my "Login" bar reaches about 80% full.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 12:35:52 PM   
Mehring

 

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quote:

ORIGINAL: weinsoldner

Just mannaged to play and save my H2H turn

The problem is intermittent so the ability to log in and/or save a turn doesn't mean it is resolved, unfortunately.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 12:45:58 PM   
weinsoldner

 

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Didn’t say the problem was solved as clearly it isn’t. Just said I was able to play and save a turn.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 2:03:50 PM   
Erik Rutins

 

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The PBEM++ server is currently being moved to try to resolve this issue. Should take about an hour or so, will have more information later today.

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Post #: 17
RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 2:51:45 PM   
Q-Ball


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It was "mostly" working this morning, I did manage to complete a turn, though there were a couple hiccups. At this point it's playable, so hopefully will get to 100% once they move that server.

I still think it's good practice for everyone to stop and save every 15 minutes to so.....you don't want to 2 hours then lose it all.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 4:16:51 PM   
Laits


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quote:

ORIGINAL: Q-Ball

I still think it's good practice for everyone to stop and save every 15 minutes to so.....you don't want to 2 hours then lose it all.


I did that yesterday. Yes we don't lose the entire turn but it's still a pain to go back to the main menu and resume everything.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 6:22:14 PM   
squatter

 

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Any update on status?

I notice the announcement on the main forum has been taken down. Does that mean the issue is solved? Can I attempt a turn with confidence?

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Post #: 20
RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 8:34:25 PM   
Stephan61

 

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Working as normal tonight (UK time)

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Post #: 21
RE: SERVER NOT FUNCTIONING FOR H2H - 5/18/2021 9:51:51 PM   
squatter

 

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Yes I just played a turn, saving every 30 mins, and didn't get any problems. Appears to be solved.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 3:33:01 AM   
Hardradi


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Completed 2 turns with no problems.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 11:08:24 AM   
xhoel


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My turn just went through now, so i am guessing it is fixed.

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 11:17:29 AM   
xhoel


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My turn just went through now, so i am guessing it is fixed.

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WitE 2 Tester and Test Coordinator

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Post #: 25
RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 12:45:54 PM   
Erik Rutins

 

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The move was completed late yesterday. I'm awaiting confirmation, but I expect this issue is now resolved.

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Erik Rutins
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Post #: 26
RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 1:52:25 PM   
Erik Rutins

 

Posts: 36487
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Ok, I just received confirmation that PBEM++ should now be a-ok.

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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Post #: 27
RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 3:24:51 PM   
Laits


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My turn sent well yesterday. Thank you for your help!

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RE: SERVER NOT FUNCTIONING FOR H2H - 5/19/2021 3:36:59 PM   
Q-Ball


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I think it's fixed, thanks!

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