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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the East 2 >> Tech Support >> Crash to desktop with 1.07 Page: [1]
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Crash to desktop with 1.07 - 4/8/2021 2:33:30 PM   
rob89

 

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Crash to desktop with 1.07 loading any scenario or the editing a scenario with the editor

Everything worked with 1.00

regards
Post #: 1
RE: Crash to desktop with 1.07 - 4/8/2021 6:41:37 PM   
Erik Rutins

 

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Could you please post a DxDiag per the info here:

https://www.matrixgames.com/forums/tm.asp?m=4987555

Could you also please post any crash dump files. Can you check if you have a crash dump file named like WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

If you find one, please zip and attach it to the forum message. Thanks.

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to rob89)
Post #: 2
RE: Crash to desktop with 1.07 - 4/9/2021 3:28:01 AM   
rob89

 

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Sorry, I'm not able to find and post the DxDiag. Anyway, my screen resolution is 1366x768

No crash dump file in C:\Users\<your username>\AppData\Local

I tried to follow your suggestion in
https://www.matrixgames.com/forums/tm.asp?m=4991284
but still crash.

I've reinstalled 1.00

thanks

(in reply to Erik Rutins)
Post #: 3
RE: Crash to desktop with 1.07 - 4/9/2021 9:58:17 AM   
Denniss

 

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https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85
find and run it, then save report file. report file should be on your desktop, attach it to your next post

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Post #: 4
RE: Crash to desktop with 1.07 - 4/9/2021 11:52:16 AM   
rob89

 

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File uploaded

Attachment (1)

< Message edited by rob89 -- 4/9/2021 11:53:52 AM >

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Post #: 5
RE: Crash to desktop with 1.07 - 4/9/2021 12:44:46 PM   
Denniss

 

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Maybe a problem with the dual Graphics solution with Intel IGP and separate nvidia card

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Post #: 6
RE: Crash to desktop with 1.07 - 4/9/2021 1:01:27 PM   
rob89

 

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But the first release, 1.00, works perfectly...

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Post #: 7
RE: Crash to desktop with 1.07 - 4/10/2021 10:57:58 AM   
maggsdw

 

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Yes, I have had the same problem. I have uploaded dxdiag.

Attachment (1)

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Post #: 8
RE: Crash to desktop with 1.07 - 4/10/2021 12:42:18 PM   
Helpless


Posts: 15760
Joined: 8/27/2004
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quote:

ORIGINAL: maggsdw

Yes, I have had the same problem. I have uploaded dxdiag.



Thanks for the report.

Your laptop also has dual GPU setup.

Can you check if you can choose which GPU to use globally or by app. It is done via NVidia Control panel / 3d settings.

https://support.hp.com/rs-en/document/c03519217



_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 9
RE: Crash to desktop with 1.07 - 4/10/2021 8:58:09 PM   
maggsdw

 

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Hi Helpless,

I have checked the NVIDIA 3D settings and there are 3 options:
Auto-select (current setting)
High-performance NVIDIA processor
Integrated graphics

The other Program settings allowed it to be configured for individual programs but I didn't see WitE or WitE2 in the list. FYI WitE is still running fine with my current game.

It states that Windows OS now manages the selection of the graphics processor.

When I checked the link it took me to Graphics settings in Windows and under Graphic performance preference and 'Choose an app to set preference' was currently set to Desktop app. The only other option was Microsoft Store app.

< Message edited by maggsdw -- 4/10/2021 9:16:09 PM >

(in reply to Helpless)
Post #: 10
RE: Crash to desktop with 1.07 - 4/11/2021 7:17:39 AM   
Helpless


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Can you try to set global setting to High-performance NVIDIA processor and see if it let you load a scenario?

The major difference between Wite2 1.00.00 and .07 is that last version loads a lot less of textures on the start. So it can have difference for GPU auto switching.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 11
RE: Crash to desktop with 1.07 - 4/11/2021 10:29:01 AM   
maggsdw

 

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Hi Pavel,

Unfortunately changing the 3D graphics setting to High-performance NVIDIA processor made no difference. On loading a scenario, the toolbar icons displayed for slightly longer but the map never appeared and the game crashed as before. I restarted the computer to see if that was required before the settings kicked in but it made no difference, the game crashed on attempting to load up a scenario.

Duncan

(in reply to Helpless)
Post #: 12
RE: Crash to desktop with 1.07 - 4/11/2021 10:33:38 AM   
Helpless


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Thanks for trying, Duncan.

Can you try to setup crash dump generation as described here - https://www.meziantou.net/tip-automatically-create-a-crash-dump-file-on-error.htm?



_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 13
RE: Crash to desktop with 1.07 - 4/11/2021 3:15:28 PM   
maggsdw

 

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Hi Pavel,

This was my first experience with regedit, so I was a little wary of changing anything but I have followed the instructions and have managed to set up crash dump generation - at least a crash dump file has been created after my latest failed attempt to load a scenario. The file is named WarInTheEast2.exe.12600.dmp. The file seems quite large 110,435 KB. Do you want me to upload it to the forum?

(in reply to Helpless)
Post #: 14
RE: Crash to desktop with 1.07 - 4/11/2021 3:21:46 PM   
Helpless


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Hi Duncan,

File is way smaller when zipped. Please zip it and try either

1) attach to forum post
2) send via free file transfer service (ex. https://wetransfer.com/)
3) send to 2by3@2by3games.com (may be too big to go through).

Thanks!

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 15
RE: Crash to desktop with 1.07 - 4/11/2021 3:26:21 PM   
maggsdw

 

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Hi Pavel,

I didn't think about zipping - it's been a while...
Here is the file, I hope it helps you find a solution.

Duncan

Attachment (1)

(in reply to Helpless)
Post #: 16
RE: Crash to desktop with 1.07 - 4/12/2021 11:48:21 AM   
Helpless


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Hi Duncan,

Thanks for the dump. Looks like it is crashing because some of the font textures are not being loaded. It is not clear why it fails loading textures. I've created a debug build which might help to find out. Also I've added a fix which should prevent a crash.

Can you please try attached debug code:
1. Make a copy of original WarInTheEast2.exe
2. Extract and copy provided exe into game installation folder

Please run and see if it is crashing when you load scenario. This version will create file called "engine.log" in the main game folder. Please send it to me.

Also please provide crash dump if it is still crashing.

Thanks!

Attachment (1)

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 17
RE: Crash to desktop with 1.07 - 4/12/2021 6:50:29 PM   
maggsdw

 

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Joined: 4/10/2021
Status: offline
Hi Paul,

Success! Thank you for your help in getting a scenario to load. I loaded Campaign 1941.

On attempting to upload the engine.log file to this post I get the following message from Matrix Games
'C:\fakepath\engine.log is not supported', so I have sent you the file in a PM in Facebook.

May I change the 3D graphics setting from 'High-performance NVIDIA processor' back to 'Auto-select'?

Duncan

(in reply to Helpless)
Post #: 18
RE: Crash to desktop with 1.07 - 4/12/2021 6:56:21 PM   
Helpless


Posts: 15760
Joined: 8/27/2004
Status: offline
Hi Duncan,

Glad to hear it is not crashing! Please check if you see all map text correctly

As for engine.log, you can zip it or rename to .txt. It should let to attach it then.

>May I change the 3D graphics setting from 'High-performance NVIDIA processor' back to 'Auto-select'?

Yes, please, check if it makes any difference.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 19
RE: Crash to desktop with 1.07 - 4/12/2021 8:31:26 PM   
maggsdw

 

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Joined: 4/10/2021
Status: offline
Hi Pavel,

I have uploaded the engine file.

No names of towns or cities are displaying on the map, neither are the names of rivers or other geographical features e.g. Bay of Danzig. Only victory location city names are displaying because this feature is toggled on.

I changed the 3D settings and was still able to load a scenario. If you want this engine log I will have to send it in a separate post as I can only upload one file.

Attachment (1)

(in reply to Helpless)
Post #: 20
RE: Crash to desktop with 1.07 - 4/13/2021 7:51:03 AM   
Helpless


Posts: 15760
Joined: 8/27/2004
Status: offline
Hi Duncan,

Thanks for the log. I was able to replicate and hopefully fox your issue.

It is related to the fact that game runs on screen which has only 768 pixels. Since task bar is visible it get reduced to 749

Mon Apr 12 19:32:36 202 : Screen size 1280 x 749
Mon Apr 12 19:32:36 202 : GPU NVIDIA GeForce 840M

During the game load game window is probably got maximized, which makes font instances to be loaded twice!

Mon Apr 12 19:35:27 202 : Creating font instance : Cambria size 60 (chars 0)
...
Mon Apr 12 19:36:03 202 : Creating font instance : Cambria size 60 (chars 0)
...

This is causing map fonts to be accessed incorrectly and you were getting crash or no map fonts.

Please find attached fixed version which should load all map fonts correctly (no double font init should be possible)

Besides I suggest you to switch fullscreen mode in preferences. In such a case game will get minimum required height of 768 pixels right from the start.



Attachment (1)

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to maggsdw)
Post #: 21
RE: Crash to desktop with 1.07 - 4/13/2021 11:29:47 AM   
rob89

 

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Hi Pavel,

Is it the same for me too?

As I said, I have a 1366x768 screen resolution
(please, see above, I attached my DxDiag)

thanks in advance

regards

(in reply to Helpless)
Post #: 22
RE: Crash to desktop with 1.07 - 4/13/2021 11:42:29 AM   
Helpless


Posts: 15760
Joined: 8/27/2004
Status: offline
quote:

Is it the same for me too?


Yes, it looks very much the same. Please try attached fix. Thanks.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to rob89)
Post #: 23
RE: Crash to desktop with 1.07 - 4/13/2021 12:32:55 PM   
rob89

 

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Joined: 4/24/2013
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Has the attached WarInTheEast2.exe to replace the same in the WitE2 folder?

And will it be the same for next patch too?

thanks

regards

(in reply to Helpless)
Post #: 24
RE: Crash to desktop with 1.07 - 4/13/2021 12:35:25 PM   
Helpless


Posts: 15760
Joined: 8/27/2004
Status: offline
As written above:
quote:


1. Make a copy of original WarInTheEast2.exe
2. Extract and copy provided exe into game installation folder


And will it be the same for next patch too?

Provided exe is 1.00.07 + font load fix. Next beta will have these fixes as well.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to rob89)
Post #: 25
RE: Crash to desktop with 1.07 - 4/13/2021 1:14:31 PM   
rob89

 

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ok, now it runs properly

thank you

regards

(in reply to Helpless)
Post #: 26
RE: Crash to desktop with 1.07 - 4/13/2021 5:45:04 PM   
maggsdw

 

Posts: 8
Joined: 4/10/2021
Status: offline
Hi Pavel,

I have downloaded the latest file and installed it. A loaded scenario is now showing the cities, towns and geographical features on the map which were missing earlier. Thank you for providing the fix.

I have also followed your suggestion regarding full-screen mode, which is much better. Thanks again.

Duncan

(in reply to rob89)
Post #: 27
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