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#2021032810000303 - 3/31/2021 7:49:41 PM   
jshan


Posts: 93
Joined: 6/27/2004
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Still waitiing for a response. This should be simple.
Post #: 1
RE: #2021032810000303 - 3/31/2021 8:05:28 PM   
btd64


Posts: 9050
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From: Mass. USA. now in Lancaster, OHIO
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A response to what? What are the numbers all about?....GP

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AKA General Patton

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(in reply to jshan)
Post #: 2
RE: #2021032810000303 - 3/31/2021 8:13:12 PM   
821Bobo


Posts: 2252
Joined: 2/8/2011
From: Slovakia
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I believe ticket number. He has problems to log into his Matrix account.

(in reply to btd64)
Post #: 3
RE: #2021032810000303 - 3/31/2021 8:20:06 PM   
btd64


Posts: 9050
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline
Ah, shouldn't he post in the customer service thread or whatever it's called in the main forum?....GP

_____________________________

Intel i7 4.3GHz 10th Gen,16GB Ram,Nvidia GeForce MX330

AKA General Patton

WPO,WITP,WITPAE-Mod Designer/Tester
DWU-Beta Tester
TOAW4-Alpha/Beta Tester

"Do everything you ask of those you command"....Gen. George S. Patton

(in reply to 821Bobo)
Post #: 4
RE: #2021032810000303 - 3/31/2021 9:18:42 PM   
Erik Rutins

 

Posts: 36479
Joined: 3/28/2000
From: Vermont, USA
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Hi Jshan,

Have you e-mailed support@matrixgames.com?

Regards,

- Erik


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to btd64)
Post #: 5
RE: #2021032810000303 - 3/31/2021 9:49:30 PM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
Yes, Joe Miller responded Monday. Apparently the store account has my old email address , even though my forum profile is up to date. I believe my records just need updating. Can’t d anything until I get access to the store.

Joe

(in reply to Erik Rutins)
Post #: 6
RE: #2021032810000303 - 3/31/2021 10:02:52 PM   
Erik Rutins

 

Posts: 36479
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From: Vermont, USA
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Thanks, I will follow up with them.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jshan)
Post #: 7
RE: #2021032810000303 - 4/1/2021 1:08:47 AM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
Thanks.

(in reply to Erik Rutins)
Post #: 8
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