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RE: New Test Hotfix for 4k / High DPI issues

 
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RE: New Test Hotfix for 4k / High DPI issues - 4/2/2021 3:30:32 PM   
Erik Rutins

 

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For the time being, you may want to try Zoomit:

https://www.matrixgames.com/forums/tm.asp?m=4991070

We're working towards allowing full scaling options in the game, but it will take time.

Regards,

- Erik


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(in reply to Bleek)
Post #: 31
RE: New Test Hotfix for 4k / High DPI issues - 4/2/2021 5:27:47 PM   
MakeeLearn


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quote:

ORIGINAL: Erik Rutins

You can download the current Hotfix executable from this post (attached).

The attachment has been updated with a new 1.05 Beta DPI Hotfix executable

IMPORTANT: The recommended scaling settings have changed since the 1.00 and 1.02 Beta, see the new image in the first post!






It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.

< Message edited by MakeeLearn -- 4/2/2021 5:30:10 PM >


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Post #: 32
RE: New Test Hotfix for 4k / High DPI issues - 4/2/2021 5:37:28 PM   
AlessandroD


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quote:

ORIGINAL: MakeeLearn

quote:

ORIGINAL: Erik Rutins

You can download the current Hotfix executable from this post (attached).

The attachment has been updated with a new 1.05 Beta DPI Hotfix executable

IMPORTANT: The recommended scaling settings have changed since the 1.00 and 1.02 Beta, see the new image in the first post!






It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.



I got the same message error but before the installation, just after to launch the beta .exe

Edit: reading the below post it was my fault.

< Message edited by AlessandroD -- 4/2/2021 6:46:19 PM >


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Post #: 33
RE: New Test Hotfix for 4k / High DPI issues - 4/2/2021 5:39:15 PM   
Helpless


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quote:

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.


Make sure exe file is located in the proper installation folder. Btw, this hotfix is obsolete by the 1.00.05 Beta.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to MakeeLearn)
Post #: 34
RE: New Test Hotfix for 4k / High DPI issues - 4/2/2021 6:13:52 PM   
Erik Rutins

 

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quote:

ORIGINAL: Helpless

quote:

It tells me that there is a problem with my serial number?!

If it matters, game is install on D: not on C: drive.


Make sure exe file is located in the proper installation folder. Btw, this hotfix is obsolete by the 1.00.05 Beta.


The 1.05 is now linked in this thread as well, 1.04 has been retired.

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Helpless)
Post #: 35
RE: New Test Hotfix for 4k / High DPI issues - 4/5/2021 8:32:51 PM   
hei1

 

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With 1.06 the memory consumption goes down to 0.5 GB. Great! But I still have the "Crash on Start" - settings as above... I set Soviet to AI, load "Velikie Luki" ... if I move the mouse (somewhere) the game crashes immediately during T1. If I do nothing (just push F12 for Axis) I survive until T3 or so... Any help / hope?
Thanks
------------------
System Information
------------------
Time of this report: 4/5/2021, 22:18:21
Machine name: HE-DELL-TAB
Machine Id: {9320A52A-52C1-40D2-8CDF-43F40A769ECA}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: German (Regional Setting: German)
System Manufacturer: Dell Inc.
System Model: XPS 13 9310 2-in-1
BIOS: 2.0.0 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7898MB RAM
Page File: 4259MB used, 7351MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode


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Post #: 36
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 2:21:38 AM   
Klapauzius

 

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Just updated to 1.00.07 - Did I miss something about DPI scaling? On my 4k monitor the game is unplayable now (everything is tiny now) and impossible to further zoom in.

It was working fine in the initial release version, i.e. the scale and zoom levels on 4K were good and readable and now they are not anymore?

I have my windows scaling set to 200%, but it doesnt seem to apply to this version of the game??

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Post #: 37
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 6:41:47 AM   
Helpless


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That's correct. As for playability it is other way around. Since it was incorrectly scaling only fonts, game was unplayable because of low memory crashes. Now it is not crashing and you have workarounds to scale up by:

1) Operating system by setting override high dpi to System or System(Enhanced) (screenshot attached)




2) Use 3d party apps, ex. ZoomIt



There is a work being done to improve player's experience on high DPI settings, without need to be scaled by the OS or 3rd part app. But it is not an easy task and not all interface parts are easily adjustable. But so far in-app map scaling looks quite promising.



Attachment (1)

< Message edited by Helpless -- 4/8/2021 6:42:13 AM >


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Post #: 38
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 6:43:44 AM   
Helpless


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quote:

With 1.06 the memory consumption goes down to 0.5 GB. Great! But I still have the "Crash on Start" - settings as above... I set Soviet to AI, load "Velikie Luki" ... if I move the mouse (somewhere) the game crashes immediately during T1. If I do nothing (just push F12 for Axis) I survive until T3 or so... Any help / hope?


I don't think it is related to DPI settings. Please try 1.00.07 and report in separate thread if you still get a crash. Thanks.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to hei1)
Post #: 39
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 4:49:52 PM   
sandman2575


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Can I just clarify -- for "Change High DPI settings" in the .exe -- we are now being told to set High DPI Scaling Override to "System" (or System Enhanced) and NOT "Application"? Previously the directions were to set to "Application," correct -- but now this has been changed.

EDIT/UPDATE: I just tried switching to both System and System Enhanced DPI scaling override, and the result is considerably *worse* than when I keep it on "Application" override. Text using "Application" override is much sharper and clearer. Yes, I'm playing v. 1.00.07

I guess 'do whatever works for you' and all that -- but I don't understand why we're being instructed to use "System" override now when, at least for me (and I suspect others), "System" override yields poor results.

< Message edited by sandman2575 -- 4/8/2021 5:08:07 PM >

(in reply to Helpless)
Post #: 40
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 5:14:35 PM   
Klapauzius

 

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It did actually work for me - maybe I have been missing out on sharpness and such, but the game with the 'system' setting looks like before, which is fine.

(in reply to sandman2575)
Post #: 41
RE: New Test Hotfix for 4k / High DPI issues - 4/8/2021 6:24:38 PM   
Helpless


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quote:

ORIGINAL: sandman2575

Can I just clarify -- for "Change High DPI settings" in the .exe -- we are now being told to set High DPI Scaling Override to "System" (or System Enhanced) and NOT "Application"? Previously the directions were to set to "Application," correct -- but now this has been changed.

EDIT/UPDATE: I just tried switching to both System and System Enhanced DPI scaling override, and the result is considerably *worse* than when I keep it on "Application" override. Text using "Application" override is much sharper and clearer. Yes, I'm playing v. 1.00.07

I guess 'do whatever works for you' and all that -- but I don't understand why we're being instructed to use "System" override now when, at least for me (and I suspect others), "System" override yields poor results.


There is significant difference how game behaves with early version and current one. So some directions could sound contradicting.

"Application" setting allows to check a fix, because before that it was loading too big fonts across the board and game was getting low on memory. There is no change in terms of "System" setting. This gives total control to Windows and as a result you are loosing sharpness, but it gives you bigger fonts/art.

Currently game is built with "DPI aware" manifest, so no override means that windows gives control to application by default.

Starting with 1.00.04 :
1. Override is unchecked - all scaling is done by application (small / sharp)
2. Override set to Application - all scaling is done by application (small / sharp)
3. Override set to System/System(enhanced) - scaling done by OS (big / blurry)


For 1-2 you can use 3rd party tools to zoom in (ZoomIt).

We work to make 1-2 (map and at least most important screens) to "big and sharp". Scaling percentage will be adjustable in preferences.


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Post #: 42
RE: New Test Hotfix for 4k / High DPI issues - 4/9/2021 2:24:43 PM   
sandman2575


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Thanks for the explanation. "Big and sharp" would be very much appreciated. Even with "Zoomit" the eyestrain for me at 1440p or 1080p is considerable.

(in reply to Helpless)
Post #: 43
RE: New Test Hotfix for 4k / High DPI issues - 4/9/2021 3:11:51 PM   
Erik Rutins

 

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I've updated the first two posts in this thread with the latest information.

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CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to sandman2575)
Post #: 44
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 1:39:50 PM   
Delaware

 

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quote:

ORIGINAL: Erik Rutins

I've updated the first two posts in this thread with the latest information.


Thank you for this post. I can see again thanks to the instructions here.
Cheers

(in reply to Erik Rutins)
Post #: 45
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 2:16:38 PM   
Numdydar

 

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quote:

ORIGINAL: sandman2575

Thanks for the explanation. "Big and sharp" would be very much appreciated. Even with "Zoomit" the eyestrain for me at 1440p or 1080p is considerable.


I agree. Until some fix is made for the game overall, I just can't play very long. Even with Zoomit. So basically I have just stopped playing entirely. Very sad

My windows default is 2560x1600 so even higher than you.

< Message edited by Numdydar -- 4/10/2021 2:18:42 PM >

(in reply to sandman2575)
Post #: 46
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 3:08:35 PM   
Erik Rutins

 

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quote:

ORIGINAL: Numdydar
I agree. Until some fix is made for the game overall, I just can't play very long. Even with Zoomit. So basically I have just stopped playing entirely. Very sad

My windows default is 2560x1600 so even higher than you.


Unfortunately this is also somewhat subjective and varies based on your eyes, the monitor, the resolution and scaling, etc. Did you try the System (Enhanced) setting if the default is too small? See the second post in this thread for the latest. We're working on implementing full in-application scaling based on the feedback here, but it will take time.

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CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Numdydar)
Post #: 47
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 3:49:48 PM   
Numdydar

 

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I know that you all are working on ways to improve things for us with high DPI and poor eyes lol. It is greatly appreciated and I have no problems waiting for your resolution to the issue. So take your time as I have faith you will be able to do something better than what we currently have.

Here is what I see using 1.07 and the System Enhanced for reference.






Attachment (1)

(in reply to Erik Rutins)
Post #: 48
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 3:56:23 PM   
Numdydar

 

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Here is what I see when using 1.07 and just System (not System Enhanced)







Attachment (1)

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Post #: 49
RE: New Test Hotfix for 4k / High DPI issues - 4/10/2021 4:01:28 PM   
Numdydar

 

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And lastly, here is what I want to see This is using Zoomit of course with 1.07 and just the System selected, i.e. not using System Enhanced.






Attachment (1)

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Post #: 50
RE: New Test Hotfix for 4k / High DPI issues - 4/14/2021 2:26:09 PM   
cgoldfarb

 

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Hi all, for a couple weeks I was using (I think) the base 1.0 version and it was fantastic. No issues. On a whim I installed 1.07 and I can't read anything on the start menu or game dialogs/menu bar. I'm using a Surface Pro laptop, and the map at the highest zoom level is still very tiny.

I understand given this thread there's been a change to address some text overflowing (which I never experienced), and there's some workarounds posted, but none of these are quite working. I'm wondering if it's just me because apparently others are using it with apps like zoomit successfully. It's a bit frustrating as it's essentially unusable. The game is (was?) amazing, but not sure where to go from here. I saw in a different thread something about the developer saying it was too difficult to fix? Is this being worked on, and if so, is there a rough ETA?

If the answer is to use zoomit, or if it's not going to be fixed, is it possible to get a refund?

Thanks in advance.


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Post #: 51
RE: New Test Hotfix for 4k / High DPI issues - 4/14/2021 2:51:46 PM   
Erik Rutins

 

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Please read the first two posts in this thread for more information and suggestions.

From what you are describing, I expect returning to the System (Enhanced) setting in Post #2 will resolve this for you.

< Message edited by Erik Rutins -- 4/14/2021 2:52:16 PM >


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Post #: 52
RE: New Test Hotfix for 4k / High DPI issues - 4/14/2021 3:50:50 PM   
cgoldfarb

 

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That worked! I must have had a setting wrong before. Thanks.

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Post #: 53
RE: New Test Hotfix for 4k / High DPI issues - 4/22/2021 2:08:23 AM   
Numdydar

 

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In order to try and help out the scaling issues with the game, I went and tested the different resolution suggestions on my three computers I have. Yes I know I have a lot of PCs, just ask my wife lol, but they all have their special purposes that I need?/want?

My screenshots above in this thread were taken using my desktop which has a Nvidia GTX 1080 TI card and a Dell U3011 IPS monitor with a default resolution of 2560x1600 using 1.07 version

Both of the tests below used 1.11 version

I have a Dell XPS 9575 laptop which has a Radeon RX Vega graphics card and a default resolution of 3840x2160. The following are the results on this PC.
- No change to compatibility mode, the game is unplayable. The text is so small you cannot even read it. So that was a fail
- Compatibility mode in both system and system enhanced improved the text considerably, but it was still very hard to read and looked similar to my screenshots above. So still not playable for me

My third PC is an Alienware laptop with a Nvidia 880M graphics card and a default resolution of 1920x1080. The following are the results on this PC.
- No change to compatibility mode, the game again looks very similar to my screenshots above so unusable
- Compatibility mode in both system and system enhanced actually improved the text quite a bit. I can actually see the text pretty clearly. Much better than any of the other systems I tried.

Hopefully you will find this information useful in some way as I really want to play the game on my desktop. But at least have a computer that the I can get the game to be playable on now

Edited by adding in the game version numbers for the tests.

< Message edited by Numdydar -- 4/22/2021 2:11:58 AM >

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Post #: 54
RE: New Test Hotfix for 4k / High DPI issues - 4/23/2021 3:43:59 PM   
Helpless


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Can you post your DPI override properties of exe?





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Post #: 55
RE: New Test Hotfix for 4k / High DPI issues - 4/23/2021 4:03:28 PM   
Numdydar

 

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I thought I was clear in my post above. I stated exactly what each setting I used for each PC, System or System (Enhanced). Why would a screen shot of these settings help when I obviously chose them as noted below. I highlighted my settings below.

quote:

I have a Dell XPS 9575 laptop which has a Radeon RX Vega graphics card and a default resolution of 3840x2160. The following are the results on this PC.
- No change to compatibility mode, the game is unplayable. The text is so small you cannot even read it. So that was a fail
- Compatibility mode in both system and system enhanced improved the text considerably, but it was still very hard to read and looked similar to my screenshots above. So still not playable for me

My third PC is an Alienware laptop with a Nvidia 880M graphics card and a default resolution of 1920x1080. The following are the results on this PC.
- No change to compatibility mode, the game again looks very similar to my screenshots above so unusable
- Compatibility mode in both system and system enhanced actually improved the text quite a bit. I can actually see the text pretty clearly. Much better than any of the other systems I tried.


(in reply to Helpless)
Post #: 56
RE: New Test Hotfix for 4k / High DPI issues - 4/23/2021 4:13:23 PM   
Helpless


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quote:

I thought I was clear in my post above


No, it is not clear. Page has more than one setting.






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Post #: 57
RE: New Test Hotfix for 4k / High DPI issues - 4/24/2021 1:37:55 PM   
Numdydar

 

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I do understand the settings on that screen. I am a technical person so I have a great deal of knowledge on networking, PC configurations, etc. But to be clear, here is my screen shot which looks exactly like yours.






Attachment (1)

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Post #: 58
RE: New Test Hotfix for 4k / High DPI issues - 4/24/2021 1:48:49 PM   
Numdydar

 

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And here is what the game looks like with that setting on my desktop, which has a Nvidia GTX 1080 TI card and a Dell U3011 IPS monitor with a default resolution of 2560x1600 using 1.11 version. This is just to show that using this DPI setting made no difference with text clarity. Neither did using Application or System (Enhanced).

Just like I said above on using these settings on my other two PCs. I am trying to be helpful here which is why I took the time to test the game out on my other PCs.

You would not believe had bad the game looked on my Dell XPS laptop out of the box without changing any DPI settings. You should try and find someone with a XPS and test out the build you are doing. I would be glad to volunteer if you want me to










Attachment (1)

(in reply to Numdydar)
Post #: 59
RE: New Test Hotfix for 4k / High DPI issues - 6/5/2021 12:32:43 PM   
Bleek


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Is there any news on native scaling in the game?

Thanks.

(in reply to Numdydar)
Post #: 60
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