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Help! - 3/28/2021 6:40:30 PM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
I am signed in as a member since 2001, yet I am unable to create a store account. Since I have purchased all of Gary’s games, I must have an account but the system does not recognize me. BTW I am logged in to the forum now. Please let’s me know how to proceed.
Post #: 1
RE: Help! - 3/28/2021 7:03:03 PM   
Erik Rutins

 

Posts: 36685
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Don't worry, we'll get it straightened out for you. Please e-mail support@matrixgames.com - they have the access and experience to figure out any account problems and fix them for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jshan)
Post #: 2
RE: Help! - 3/28/2021 7:03:30 PM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
I am signed in, but I can’t sign in for some reason.

(in reply to jshan)
Post #: 3
RE: Help! - 3/28/2021 7:30:58 PM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
Thanks Eric. Email sent now.

(in reply to jshan)
Post #: 4
RE: Help! - 3/30/2021 9:43:36 PM   
jshan


Posts: 93
Joined: 6/27/2004
Status: offline
I have a ticket number 2021032810000, but no response. Seems like the Matrix game profiles are different than the store profiles. This should be a simple fix.



(in reply to jshan)
Post #: 5
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