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crashes on turn 1 of both introductory scenarios

 
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crashes on turn 1 of both introductory scenarios - 3/27/2021 11:06:41 AM   
Glennz

 

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nice!!! 55 quid for a game that crashes
Post #: 1
RE: crashes on turn 1 of both introductory scenarios - 3/27/2021 2:12:20 PM   
Erik Rutins

 

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Joined: 3/28/2000
From: Vermont, USA
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Can you please try the fixes here?

https://www.matrixgames.com/forums/tm.asp?m=4987629

If those don't work, please upload a DxDiag and also please describe exactly what you were doing right before the crash. I can tell you that the game itself is remarkably stable for the vast majority of players and testers and we are working quickly to resolve any issues we missed in testing as customers report them.

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Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Glennz)
Post #: 2
RE: crashes on turn 1 of both introductory scenarios - 3/27/2021 3:51:39 PM   
Glennz

 

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I have sent a file

Attachment (1)

(in reply to Glennz)
Post #: 3
RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 9:27:24 AM   
Glennz

 

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Any ideas why the game crashes?

(in reply to Glennz)
Post #: 4
RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:00:06 AM   
Helpless


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Can you check if you got a crash dump file name WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps?

You can zip and attach one to the post here. Thanks!

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Glennz)
Post #: 5
RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:31:23 AM   
Glennz

 

Posts: 6
Joined: 3/27/2021
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mate as Oddball says " I only drive them I don't know whats under the bonnet" and how do I do this?

(in reply to Helpless)
Post #: 6
RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 10:41:19 AM   
zakblood


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https://www.matrixgames.com/forums/faq.asp#4_7

(in reply to Glennz)
Post #: 7
RE: crashes on turn 1 of both introductory scenarios - 3/28/2021 7:37:25 PM   
Erik Rutins

 

Posts: 36054
Joined: 3/28/2000
From: Vermont, USA
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quote:

ORIGINAL: Glennz
mate as Oddball says " I only drive them I don't know whats under the bonnet" and how do I do this?


Go to your C:\Users\<your username>\AppData\Local\CrashDumps folder. You may need to "unhide" the AppData folder.

https://www.freecodecamp.org/news/appdata-where-to-find-the-appdata-folder-in-windows-10/

Once you're in there, look for any file that looks like WarInTheEast2.exe.<number>.dmp

Zip it up and then attach it to a post here, as you did with your DxDiag.

https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/

Alternately, you can upload it for free to a service like wetransfer.com and post a link to the download in this thread.

Regards,

- Erik




_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Glennz)
Post #: 8
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