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Game is locking up and not responding

 
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Game is locking up and not responding - 3/26/2021 2:09:45 AM   
Zemke


Posts: 540
Joined: 1/14/2003
From: Oklahoma
Status: online
Today I have tried to play two of the scenarios, Leningrad and Minsk to learn the game, in that order. During my first game, not sure you can count it as a game, it locked up while I was hitting the one to the top buttons having to do with Air. In the second game, I was able to finish my first turn, the AI took awhile and I thought it was going to lock up again then, but it finished. Beginning my own turn, I hit the assigned air directives to assign or check to see if the air was assigned to one of my Panzer Armies, and it has been on that screen ever since, "Not Responding". I may reboot my machine and see if I can open the save.

_____________________________

"Actions Speak Louder than Words"
"Give me liberty, or give me death"
"Pass the salt, please"
Post #: 1
RE: Game is locking up and not responding - 3/26/2021 2:24:47 AM   
Erik Rutins

 

Posts: 36193
Joined: 3/28/2000
From: Vermont, USA
Status: offline
Could you post a DxDiag please? I assume it did not crash in any of these cases? Depending on your system, the AI can take some time to think but it should always return to progress the game. However, if you try to click and take more actions while it's thinking, Windows can act as if the game is not responding when it's actually just busy thinking. With that said, Minsk for example is a small scenario and really should not take much time to think.

Which air button exactly caused the first issue?

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Zemke)
Post #: 2
RE: Game is locking up and not responding - 3/26/2021 2:47:05 AM   
Zemke


Posts: 540
Joined: 1/14/2003
From: Oklahoma
Status: online
Gound Support air directive

Is that the DirectX Diagnostic tool? Are you asking for my computer specs? Oh, I rebooted and the save file did open the game, at the start of my 2nd turn.

Also, when I hit execute the first phase Air Directives, the screen will blick black, then pop back on, strange.

Last edit, yes my computer is OLD! Built-in 2010, by yours truly, but it has provided great service.

------------------
System Information
------------------
Time of this report: 3/25/2021, 21:44:22
Machine name: PATRICK-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-890GPA-UD3H
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 4516MB used, 19671MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)

< Message edited by Zemke -- 3/26/2021 2:59:00 AM >


_____________________________

"Actions Speak Louder than Words"
"Give me liberty, or give me death"
"Pass the salt, please"

(in reply to Erik Rutins)
Post #: 3
RE: Game is locking up and not responding - 3/26/2021 7:22:54 AM   
Helpless


Posts: 15782
Joined: 8/27/2004
Status: offline
Yes, some operations can cause game going into "not responding" state on slow machines. I think the weather switch would be the heaviest on from the top menu. I'll see if it can be improved. Unfortunately some of such lock ups are really hard to spot when you develop on fast PC.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to Zemke)
Post #: 4
RE: Game is locking up and not responding - 3/26/2021 1:45:48 PM   
Erik Rutins

 

Posts: 36193
Joined: 3/28/2000
From: Vermont, USA
Status: offline
I'll add that you're also on Windows 7, which is no longer fully supported by Microsoft. Your system is very fast for 10 years ago, but definitely close to the minimum specs these days. You should expect to be patient and assume that the game just needs more time and see if it ever truly "locks" or if it's just thinking.

_____________________________

Erik Rutins
CEO, Matrix Games LLC




For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Helpless)
Post #: 5
RE: Game is locking up and not responding - 3/26/2021 9:17:30 PM   
Zemke


Posts: 540
Joined: 1/14/2003
From: Oklahoma
Status: online
Sounds good, I was going to build a new computer this past fall, and could not get a graphics card, so I put it off. The graphics card market has gone bat **** crazy.

I never changed to Windows 10 on my desktop after my laptop switched and I had no idea what I was doing anymore. By the time I learn an operating system, they change it.

Also for you guys, not me, after I rebooted the computer yesterday no real issues.

Thanks for the quick response. You guys are great.

< Message edited by Zemke -- 3/26/2021 9:21:51 PM >


_____________________________

"Actions Speak Louder than Words"
"Give me liberty, or give me death"
"Pass the salt, please"

(in reply to Erik Rutins)
Post #: 6
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