From: Vermont, USA
Thank you Mr Rutins for your prompt post in reply to the initial post on this thread. I accept your statement that you do not wish to release the game as is, though I am afraid I don't understand your reasoning. How would your "paying customers" be adversely affected by receiving the game early with an update to release standard on the release date? Your mention of the "release candidate" is even more confusing. You are three weeks away from release date - surely you are are at least at stable release? But anyway, whatever the label, the game must be playable at this stage.
I didn't say the game wasn't playable, but I'm not willing to fix confusion that was caused by insufficient QA by shortcutting another extremely important QA process. An early release without final QA due to an e-mail announcement glitch would only risk causing more issues.
I also accept your explanation of how the issue arose. But that is not the real problem. It is that you have not fixed the problem. As I said in my initial post, it was the arrival of an "identical" post this morning that I found annoying. You state that the follow up post was to clarify. Below is a copy of the text from the fourth email I received. I challenge you to explain how that corrects the view that the game has been released.
I agree, it clearly doesn't correct the original problem, although it was intended to. We're investigating right now to find out how that happened and whether this is an automation issue, a miscommunication issue or some kind of manual human error.
It would be very helpful if you could forward to me at email@example.com all the WITE2-related e-mails you've received for the past few days so that I can see exactly what they said and the date/time they were sent and to which e-mail address they went. Thank you in advance and apologies for the confusion this has caused.
Somewhere in your organisation there is a breakdown. You are consistently advertising as ready for sale goods you still have under development. That you apologise is good, but it is normal in business to make some sort of gesture to show that the apology is not just words. I know that were I to inform all my customers/clients that their orders were ready, only to have to admit that they were not, it would create an obligation on me to make some sort of reparation. That would be increased were I to do it again the next day.
To be clear, only these e-mails are in error. Everything on the site and store is correct and has never said "released" but always "pre-order". In terms of making a gesture, we are happy to offer you a full refund as I said earlier along with my apology. There will not be an early release as explained above, that would be far from a painless or risk-free process.
We are continuing to post preview sections of the manual, with another going live later today.