From: Vermont, USA
Thank you for your questions.
Price - I thought an additional twenty dollars was fine to upgrade to a physical edition plus manual, but I got a shock when the shipping menu popped up. All said and done the cheapest option to go from digital to physical raises the overall price by more than 60% to up over 130 US dollars, and that is for what is an already expensive (although I think worthwhile) game. Does this seem reasonable to you? Is this steep price because I live in the United States and you're shipping from the UK? I just went back in my email receipts and in 2015 the shipping for my physical copy of Decisive Campaigns: Barbarossa with the beautiful manual came to a meager $6.95 - what is going on here?
I understand. There are two key things that have changed since your order of DC: Barbarossa. First, we did move all shipping to a UK warehouse and as a result shipping to the US is more expensive. However, it's not that much more expensive for normal physical copies. What makes it much more expensive here is that shipping rates for heavier items (like the 520 page full color hardbound WITE2 manual) have been going up, especially over the last year. We decided to print the largest and most comprehensive manual we've ever made, but the additional shipping costs go along with that because of the sheer weight of it. These are pass-through costs for us, we are not making a profit on the physical copies and their shipping.
Clarity - After getting hit with the price, it also didn't sit well that it isn't very clear what I'm getting with these two expensive options - why the choice? I don't know anything about DBD, but why would I pick the much more expensive Royal Mail? Is this an inside the UK versus international shipping thing?
I agree this is unclear from a US perspective. I'm seeking more information on this right now to better advise on the differences between Royal Mail and DPD.
Can you provide some details about whether manuals will be available for individual order later, and how long they likely may remain in stock/be available for purchase later this year?
We have an initial print run which is coming by both air and sea. We do plan to re-order when that initial print run is sold out, but there may be a gap while physical copies are unavailable. We do eventually plan to offer physical upgrades. However, in all these cases, the weight of the manual and shipping costs are very likely to be exactly the same.