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PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN'

 
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PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 10:57:10 AM   
squatter

 

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Hot on the heels of last weeks server outage...

In my current game every time I try to conclude a PBEM turn I get this error - 'general error, please try again'.

The game was fine last turn (the first turn since the server outage last week), but now I have had this error three times in a row.

Thoughts?

< Message edited by squatter -- 2/20/2021 11:13:47 AM >
Post #: 1
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 11:41:33 AM   
stjeand


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I was able to play a turn in each of two games yesterday...
And 2 turns in another...but the third will now not upload. Screen just goes blank no message.

Have to end the game to get back.

This was the same issue I had Tuesday night.

Might be an issue again.

(in reply to squatter)
Post #: 2
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 1:08:37 PM   
AlvaroSousa


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I can restore the turn. Sometimes data does get corrupted. This would be about the 5th time it has happened in the last 18m

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Post #: 3
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 1:08:48 PM   
AlvaroSousa


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If it is that.

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Post #: 4
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 1:13:06 PM   
squatter

 

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Thanks Alvaro - I would be happy for you to restore the turn of my game (200283 Squatter v Harrybana). If you could restore to beginning of Allied turn 55 that would be great.


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Post #: 5
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 3:31:15 PM   
squatter

 

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I realise it's the weekend Alvaro, but any idea when you'll get the chance to try resetting the turn?

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RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 3:38:28 PM   
stjeand


Posts: 451
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From: Aurora, NC
Status: online
I was able to play a turn in a different game.

Will try the one that keeps failing again and let you know.

(in reply to squatter)
Post #: 7
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 7:51:33 PM   
AlvaroSousa


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Hmm I don't know how to restore it in the new system. I have to figure this out.

_____________________________

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Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

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Post #: 8
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/20/2021 11:04:37 PM   
squatter

 

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Ok, thanks Alvaro - I'll await news...

(in reply to AlvaroSousa)
Post #: 9
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/21/2021 2:36:00 PM   
AlvaroSousa


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Have to wait till Monday to get this done BTW.

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Designer Strategic Command
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Post #: 10
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/22/2021 11:28:20 AM   
squatter

 

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Ok thanks

(in reply to AlvaroSousa)
Post #: 11
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/22/2021 1:55:32 PM   
AlvaroSousa


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Still asking.

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Designer Strategic Command
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- Assault on Communism SC2
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- Map Image Importer SC3

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Post #: 12
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/22/2021 4:26:39 PM   
squatter

 

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Thanks Alvaro - good luck, would be good to get playing again

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Post #: 13
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 1:37:05 PM   
squatter

 

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I assume Matrix/Slithering just aren't getting back to you with the information you need to solve this Alvaro?

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Post #: 14
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 1:40:17 PM   
AlvaroSousa


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They got back as of this morning looking into it now.

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Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

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Post #: 15
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 1:41:41 PM   
AlvaroSousa


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Ok try it now. Should be the other player's turn.

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Creator Kraken Studios
- WarPlan
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Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

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Post #: 16
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 2:53:06 PM   
squatter

 

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Thanks Alvaro - we'll give it a try

(in reply to AlvaroSousa)
Post #: 17
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 4:12:33 PM   
squatter

 

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Bad news I'm afraid Alvaro - my opponent replayed his turn. I opened my turn, moved a unit then saved to server, only to get the 'General error' message again.

Any other possible remedies to save this game?

Thanks

(in reply to squatter)
Post #: 18
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 7:02:45 PM   
AlvaroSousa


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Make sure WarPlan is on the safe app list.
If you have issues you can also let it run as admin.

Also post the player log here.

Error game logs are here
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log

That is error 15. I will ask my sources what exactly generates that or what could.

Do you have issues with any other WarPlan PBEM game?

< Message edited by AlvaroSousa -- 2/23/2021 7:05:49 PM >


_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to squatter)
Post #: 19
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 7:15:51 PM   
squatter

 

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quote:

ORIGINAL: AlvaroSousa

Make sure WarPlan is on the safe app list.
If you have issues you can also let it run as admin.

Also post the player log here.

Error game logs are here
C:\Users\"your user ID"\AppData\LocalLow\Kraken Studios\WarPlan\player.log

That is error 15. I will ask my sources what exactly generates that or what could.

Do you have issues with any other WarPlan PBEM game?


Thanks for looking into it Alvaro.

There's isn't a player.log in that location, but I'm attaching the three files that are there in case you mean one of them (player/player-prev/output_log)

I'm not running any other PBEMs but am going to create a test game and will let you know if that saves ok or not.



Attachment (1)

(in reply to AlvaroSousa)
Post #: 20
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 7:18:27 PM   
squatter

 

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Actually I was only able to upload the Player text file from that location.

The other refused to upload with this message: C:\fakepath\Player.log is not supported

No idea if that is relevant to anything!

(in reply to squatter)
Post #: 21
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 9:17:23 PM   
squatter

 

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Ok, this changes things - just tried another PBEM and had the same error.

I also just tried using my Steam version of Warplan and the same result.

"Make sure WarPlan is on the safe app list." - do you mean within my antivirus?

"If you have issues you can also let it run as admin." Do you mean login to windows as admin?

Thanks

EDIT - I tried disabling my antivirus but no difference. The odd thing is that everything was working fine, then suddenly this out of the blue with no obvious/deliberate change to my system setup

< Message edited by squatter -- 2/23/2021 9:31:35 PM >

(in reply to squatter)
Post #: 22
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 11:22:54 PM   
sillyflower


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I had a similar problem a few weeks with Malwarebytes. Luckily they sorted it out v. quickly and without my having to do anything. You might want to contact your anti-virus software supplier

Full disclosure I know nothing about computers so my advice may well be drivel

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web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to squatter)
Post #: 23
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 11:24:50 PM   
sillyflower


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duplicate.

< Message edited by sillyflower -- 2/23/2021 11:25:16 PM >


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web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to squatter)
Post #: 24
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/23/2021 11:54:38 PM   
AlvaroSousa


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Usually these errors are just that. Permissions. You could try to reinstall the game from Steam.

make sure the version in the main menu of THE GAME not matrix opener says 1.00.091

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to sillyflower)
Post #: 25
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/24/2021 9:54:13 AM   
squatter

 

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quote:

ORIGINAL: AlvaroSousa

Usually these errors are just that. Permissions. You could try to reinstall the game from Steam.

make sure the version in the main menu of THE GAME not matrix opener says 1.00.091


Ok, tried the reinstall but no change.

When you say permissions, are you referring to anti-virus? Because as mentioned before, I tried turning my anti-virus entirely off but to no avail. And in any case, the software is being allowed to communicate to the internet because it is loading the turns, logging me in successfully etc?

Have you had any news on what the 'general error' refers to?

As stated above, this same error is occurring on my Steam (official) version, and my Matrix Beta install.

EDIT: double checked that Warplan is allowed by my windows firewall and by my third party anti-virus (which has always been the case because I have been playing PBEM for the last 3 months).

I'm beginning to suspect that the Matrix server has somehow flagged my account/IP address to not allow me to save to their server. What is this mysterious 'error 15'?






< Message edited by squatter -- 2/24/2021 10:40:42 AM >

(in reply to AlvaroSousa)
Post #: 26
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/24/2021 9:55:44 AM   
squatter

 

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Joined: 6/24/2006
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quote:

ORIGINAL: sillyflower

I had a similar problem a few weeks with Malwarebytes. Luckily they sorted it out v. quickly and without my having to do anything. You might want to contact your anti-virus software supplier

Full disclosure I know nothing about computers so my advice may well be drivel


Thanks for the input, I appreciate it. What are Malwarebytes exactly? As in my post above, I suspect it's not my anti-virus cos the same problem occurs when I turn my anti-virus off.


(in reply to sillyflower)
Post #: 27
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/24/2021 11:24:39 AM   
sillyflower


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Malwarebytes is anti-virus stuff. It's apparently better than McAffee etc for some things but that's the extent of my knowledge.

Have you asked matrix support?

< Message edited by sillyflower -- 2/24/2021 11:27:45 AM >


_____________________________

web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to squatter)
Post #: 28
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/24/2021 11:39:31 AM   
squatter

 

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I haven't asked Matrix support - I got the sense that was what you were doing Alvaro? Or should I be contacting them myself directly?

(in reply to sillyflower)
Post #: 29
RE: PBEM ERROR - 'GENERAL ERROR, PLEASE TRY AGAIN' - 2/24/2021 1:42:07 PM   
AlvaroSousa


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Try it again... if it doesn't work put in a ticket. When you get an error code it is almost always a server/anti-virus issue.

And put the name of the error. "General Error - please try again." is error code 15. Be sure to put that in.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to squatter)
Post #: 30
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