From: My Mother, although my Father had some small part.
+1 on never buying Dell again due to under-handedness and zero support. I paid to have Adobe Pro pre-installed (not sure, I think it was like $180). After a few months, there was some sort of update and it corrupted Adobe Pro. I contacted Dell and spoke with a 'foreign' person that I could barely understand their English. After about 45 minutes on the phone which they attempted to sell me a DELUXE Service plan, they then said that this was an Adobe problem.
I called Adobe and they said it was a Dell problem. I knew I was going to lose, but I called Dell and they would not help me.
PCs generally are all great nowadays, so it is all about the service for me in the first several months when if something can go wrong, it generally will in that time period.
If it was an update, then it probably was a Windows update and that would have been the problem.
Seek peace but keep your gun handy.
I'm not a complete idiot, some parts are missing!
“Illegitemus non carborundum est (“Don’t let the bastards grind you down”).”
― Julia Child