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[Resolved] White screen with red cross

 
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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [Resolved] White screen with red cross Page: [1]
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[Resolved] White screen with red cross - 6/27/2020 10:41:28 PM   
DrKnor

 

Posts: 4
Joined: 6/27/2020
Status: offline
Working perfectly till last week. Trying today after update .11474.

Everytime i try a scenario (simple or complicated) the map is shown as a white square with red cross.
I reinstalled CMO (through Steam) updated graphic card driver (MSI rtx 2060 super), updated system.
Still the same. I also disabbled al forms of overlays, don't know why it worked with overlays before.

Getting frustrated now, game was a hefty buy.

Included Dxdiag, exceptionlog and screendump

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< Message edited by apache85 -- 6/29/2020 2:59:51 AM >
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RE: White screen with red cross - 6/27/2020 10:44:40 PM   
DrKnor

 

Posts: 4
Joined: 6/27/2020
Status: offline
exceptionlog.txt

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(in reply to DrKnor)
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RE: White screen with red cross - 6/27/2020 10:46:50 PM   
DrKnor

 

Posts: 4
Joined: 6/27/2020
Status: offline
screendump




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RE: White screen with red cross - 6/28/2020 7:21:14 AM   
Dimitris


Posts: 12431
Joined: 7/31/2005
Status: online
Let's go through the checklist:

* Is the OS fully updated? Graphics drivers updated? Direct-X 9 installed?
* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)
* Are Steam overlays disabled for Command?
* Is Direct-Write disabled on the Steam client?
* Are all other applications (and especially hardware-helper apps like MSI Afterburner, RivaTuner etc.) shut down?
* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)
* Are you running in 100% DPI or high-DPI desktop?

_____________________________


(in reply to DrKnor)
Post #: 4
RE: White screen with red cross - 6/28/2020 10:35:50 AM   
DrKnor

 

Posts: 4
Joined: 6/27/2020
Status: offline
Thnx for reply.
Going through checklist i shut down Afterburner, game starts up normally as before.
To be sure it was MSI afterburner that caused it, i tried again with MSI afterburner running. It runs with maps shown also.

So don't know what caused it, but it's working again as before.

I still don't understand why this was happening. It worked before with overlays, MSI Afterburner running etc. The only thing changed was the update to 1147.4.

Mysteriously solved

(in reply to Dimitris)
Post #: 5
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