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[Feedback Required] Screen and Sound freeze every 16 seconds

 
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[Feedback Required] Screen and Sound freeze every 16 se... - 4/16/2020 9:25:37 PM   
Vahilior

 

Posts: 4
Joined: 11/15/2019
Status: offline
Issue: My Screen and sound freeze for one second, every 16 seconds (exactly) whilst the game is running.

Details: This occurs continuously whilst the game is running, irrespective of scenario or activities, whether the game is paused or running and even if the game is minimized. Nothing effects the duration or length of the freezing.

I am using a 4k screen which may be relevant as this seems to cause an enormous number of issues for Command. An additional potential factor may be that I use 2x 980Ti's in SLI.

Very weird issue and would appreciate and suggestions or advice, many thanks.

Attempted Fixes:

Changing screen resolution
All the suggested Display/UI fixes in the "Steam Command Issues"

System Details:

I have tried to post DXDiag details and the game version number here but if I do I get an error message saying I'm not allowed to post emails or phone numbers...




< Message edited by apache85 -- 6/3/2020 3:06:09 AM >
Post #: 1
RE: Screen and Sound freeze every 16 seconds - 4/16/2020 9:30:02 PM   
thewood1

 

Posts: 4897
Joined: 11/27/2005
Status: online
I have had numerous issues with games while using SLI. Especially older games. Have you tried with SLI off?

(in reply to Vahilior)
Post #: 2
RE: Screen and Sound freeze every 16 seconds - 4/16/2020 9:47:39 PM   
Vahilior

 

Posts: 4
Joined: 11/15/2019
Status: offline
Thanks for the suggestion, unfortunately this had no effect.

(in reply to thewood1)
Post #: 3
RE: Screen and Sound freeze every 16 seconds - 4/22/2020 7:33:26 AM   
Rory Noonan

 

Posts: 2456
Joined: 12/18/2014
From: Melbourne, Australia
Status: online
Logged for investigation.

0013847

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Post #: 4
RE: Screen and Sound freeze every 16 seconds - 4/22/2020 10:00:46 AM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
Hi,

If your 4K setup is also causing other issues (let me guess: wierd layout of UI elements? Humongous buttons semi-covering the main menu?), this is a strong indication that the automatic 4K adjustment has not been done successfully in your case.

Can you try to follow the equivalent manual steps as explained in here: https://www.matrixgames.com/forums/tm.asp?m=4190908

...and let us know if this solves the UI layout issues. This may well also be the culprit for the wierd regular hiccup that you are describing.

Please let us know. Thanks!

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Post #: 5
RE: Screen and Sound freeze every 16 seconds - 4/23/2020 1:55:49 PM   
Vahilior

 

Posts: 4
Joined: 11/15/2019
Status: offline
Thank you for the advice, I wasn't having any UI issues but I've followed the steps laid out on the link. The steps for fixing UI issues didn't have any effect.

Reducing my screen resolution back down to 1920x1080 in the OS settings did stop the hiccup issue, although of course this is more a work around than a fix.

(in reply to Dimitris)
Post #: 6
RE: Screen and Sound freeze every 16 seconds - 5/12/2020 12:50:59 PM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
Can you please give this a try: http://www.matrixgames.com/forums/fb.asp?m=4807452

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Post #: 7
RE: Screen and Sound freeze every 16 seconds - 5/16/2020 8:19:12 AM   
Vahilior

 

Posts: 4
Joined: 11/15/2019
Status: offline
After running 4KFix.exe it gave me the message:

"Command.exe appears to already be properly configured for high dpi environment."

After running Command there is no change and the freezing still takes place as before.

(in reply to Dimitris)
Post #: 8
RE: Screen and Sound freeze every 16 seconds - 5/16/2020 8:20:36 AM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
There is definitely something system-specific going on in your rig, but I can't figure out what it is.....

Ideas, anyone?

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Post #: 9
RE: Screen and Sound freeze every 16 seconds - 5/16/2020 8:21:50 AM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
Just for completeness, let's go through the usual suspects:

* Is the OS fully updated? Graphics drivers updated? Direct-X 9 installed?
* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)
* Are Steam overlays disabled for Command?
* Is Direct-Write disabled on the Steam client?
* Are all other applications (and especially hardware-helper apps like MSI Afterburner, RivaTuner etc.) shut down?
* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)


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Post #: 10
RE: Screen and Sound freeze every 16 seconds - 6/2/2020 6:04:42 PM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
Any update on this?

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Post #: 11
RE: Screen and Sound freeze every 16 seconds - 6/10/2020 12:04:59 PM   
Dimitris


Posts: 12500
Joined: 7/31/2005
Status: offline
bump

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Post #: 12
RE: [Feedback Required] Screen and Sound freeze every 1... - 8/14/2020 7:20:30 PM   
Steve McClaire

 

Posts: 4167
Joined: 11/19/2007
Status: offline
Hi vahilior -- just trying to follow up on this issue with you. Please let me know if you've tried the most recent suggestions and what effect they may have had on the problem? Thanks!

(in reply to Vahilior)
Post #: 13
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