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Checking for Updates Fails

 
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Checking for Updates Fails - 3/30/2020 3:00:56 PM   
kennonlightfoot

 

Posts: 757
Joined: 8/15/2006
Status: online
Ran the Check for Updates on Warplan this morning. The dialog that pops up saying "Checking for Updates" spend a few minutes trying to create a Handle then "Error: Update information for WarPlan could not be downloaded. Please contact Matrix Games for Help."

Is this suppose to be working now?
Post #: 1
RE: Checking for Updates Fails - 3/30/2020 4:03:02 PM   
Alvaro Sousa


Posts: 5986
Joined: 7/29/2013
Status: offline
I have no errors. You can also manually download the update from your account.

Restart the program or reboot the PC. Start with that.

Make sure all instances are closed in task manager

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Designer of the Strategic Command 3 products
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(in reply to kennonlightfoot)
Post #: 2
RE: Checking for Updates Fails - 5/11/2020 6:51:13 PM   
bobarossa

 

Posts: 236
Joined: 6/11/2002
From: Columbus, Ohio USA
Status: offline
WarPlan's updater has never worked for me either. Same error, using Win10 Pro. No other instances of Warplan showing in Task Manager.

(in reply to Alvaro Sousa)
Post #: 3
RE: Checking for Updates Fails - 5/11/2020 6:53:31 PM   
Alvaro Sousa


Posts: 5986
Joined: 7/29/2013
Status: offline
If you have security software it could be interfering. Make sure you don't have 2 installed by accident. Many people do and it causes all sorts of problems. Usually Microsoft's and McAfee which causes a mess.

Try reinstalling

Either way you can manually download the patches.

_____________________________

Games worked on

Designer of the Strategic Command 2 products
- Brute Force (mod)
- Assault on Communism
- Assault on Democracy

Designer of the Strategic Command 3 products
- Map Image Importer

(in reply to bobarossa)
Post #: 4
RE: Checking for Updates Fails - 5/11/2020 7:09:23 PM   
stormbringer3

 

Posts: 831
Joined: 7/26/2007
From: Staunton, Va.
Status: offline
That check for updates hasn't worked for years for me amd many others. It doesn't matter what game you try to use it for. This has come up so many times in the past but nothing changes. Years ago Matrix support tried to help me with this but nothing worked. I always update with the link Daniele puts in the update announcement post.

< Message edited by stormbringer3 -- 5/11/2020 7:15:15 PM >

(in reply to Alvaro Sousa)
Post #: 5
RE: Checking for Updates Fails - 5/11/2020 7:13:28 PM   
bobarossa

 

Posts: 236
Joined: 6/11/2002
From: Columbus, Ohio USA
Status: offline
I am only using Windows Defender. After manually updating, the updater was able to run and tell me I am up to date! Too bad I already knew that.

Did some testing. Updater had same crash for Fantasy General II. Told me Decisive Campaigns Blue and Advanced Tactics Gold were up to date. Actually ran and updated Field of Glory Empires. Also ran for Operational Art of War IV but I didn't have a new enough version to update it.

< Message edited by bobarossa -- 5/11/2020 7:22:56 PM >

(in reply to stormbringer3)
Post #: 6
RE: Checking for Updates Fails - 5/11/2020 8:35:22 PM   
Alvaro Sousa


Posts: 5986
Joined: 7/29/2013
Status: offline
Try turning off Defender. Also try looking at what is installed on your PC. McAfee has a way of sneaking on your PC when you update other applications.

For example Adobe Acrobat LOOOVES installing McAfee on your PC.
Others install Avast or Anti-Malwarebytes or another brand.

_____________________________

Games worked on

Designer of the Strategic Command 2 products
- Brute Force (mod)
- Assault on Communism
- Assault on Democracy

Designer of the Strategic Command 3 products
- Map Image Importer

(in reply to bobarossa)
Post #: 7
RE: Checking for Updates Fails - 5/11/2020 11:48:30 PM   
rickier65

 

Posts: 14095
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: bobarossa

I am only using Windows Defender. After manually updating, the updater was able to run and tell me I am up to date! Too bad I already knew that.

Did some testing. Updater had same crash for Fantasy General II. Told me Decisive Campaigns Blue and Advanced Tactics Gold were up to date. Actually ran and updated Field of Glory Empires. Also ran for Operational Art of War IV but I didn't have a new enough version to update it.


That is similar to my experience. Sometimes for some games it fails, but it isn't consistent. I used updater with War Plan yesterday evening and it worked fine. But I know it's failed sporadically on other games in the past. I've never been able to find a definitive cause.

Rick

(in reply to bobarossa)
Post #: 8
RE: Checking for Updates Fails - 5/12/2020 9:25:26 AM   
VPaulus

 

Posts: 3498
Joined: 6/23/2011
From: Portugal
Status: offline
It might be also an ISP issue. Sometimes they do traffic shaping with download/upload from FTP servers.

(in reply to rickier65)
Post #: 9
RE: Checking for Updates Fails - 6/14/2020 3:10:34 PM   
kennonlightfoot

 

Posts: 757
Joined: 8/15/2006
Status: online
Update is still failing when trying on 72. Since this use to work through version 6, I suspect it is something on Matrix's side since nothing has changed on my PC in years. It did download an update to the update server software before failing to download 72.

(in reply to VPaulus)
Post #: 10
RE: Checking for Updates Fails - 6/14/2020 3:21:13 PM   
baloo7777


Posts: 878
Joined: 5/18/2009
From: eastern CT
Status: offline
I started using the Steam link available for your Matrix/Slitherine games in your My Games on the website. Steam keeps the game updated (072 now) with the official patch. To use beta fixes you'll have to apply yourself.

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JRR

(in reply to kennonlightfoot)
Post #: 11
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