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[Closed] CMO hangs on Loading Screen

 
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[Closed] CMO hangs on Loading Screen - 2/12/2020 11:45:19 AM   
friend

 

Posts: 20
Joined: 12/6/2002
From: Matsuyamashi, Shikoku, Japan
Status: offline
Hi all,

Couls someone please help.

CMO hangs on the green globe loading screen. Have waited 30 minutes for the game to load.

How can I play her please?

Yours faithfully
Newbie



< Message edited by apache85 -- 3/16/2020 1:48:07 AM >
Post #: 1
RE: CMO hangs on Loading Screen - 2/12/2020 11:46:52 AM   
Dimitris

 

Posts: 13231
Joined: 7/31/2005
Status: online
Hi,

Let's go through the checklist:

* Is the OS fully updated? Graphics drivers updated? Direct-X 9 installed?
* Is Command running as admin? (ie. prompting you "are you sure you want to run this program" when you launch it)
* Are Steam overlays disabled for Command?
* Is Direct-Write disabled on the Steam client?
* Are all other applications (and especially hardware-helper apps like MSI Afterburner, RivaTuner etc.) shut down?
* Are you using Norton antivirus? (This POS is very frequently silently blocking file updates)

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Post #: 2
RE: CMO hangs on Loading Screen - 2/12/2020 12:00:06 PM   
friend

 

Posts: 20
Joined: 12/6/2002
From: Matsuyamashi, Shikoku, Japan
Status: offline
Thanks for the list, that's a lot of work for a non-computer savy person to do. I wish the game came with a warning...

Have tried 3 times to load Direct X-9 and a number of dodgy programs appeared to start loading.

Where is a safe place to download what ever Direct X-9 is please?

(in reply to Dimitris)
Post #: 3
RE: CMO hangs on Loading Screen - 2/12/2020 12:12:08 PM   
friend

 

Posts: 20
Joined: 12/6/2002
From: Matsuyamashi, Shikoku, Japan
Status: offline
quote:

* Are Steam overlays disabled for Command?


Sorry how does one check this please?

(in reply to friend)
Post #: 4
RE: CMO hangs on Loading Screen - 2/12/2020 12:19:33 PM   
friend

 

Posts: 20
Joined: 12/6/2002
From: Matsuyamashi, Shikoku, Japan
Status: offline
quote:

* Is the OS fully updated?


Yes it is thank you.



< Message edited by friend -- 2/12/2020 12:20:09 PM >

(in reply to friend)
Post #: 5
RE: CMO hangs on Loading Screen - 2/12/2020 1:16:26 PM   
Dimitris

 

Posts: 13231
Joined: 7/31/2005
Status: online

quote:

ORIGINAL: friend

Thanks for the list, that's a lot of work for a non-computer savy person to do. I wish the game came with a warning...

Have tried 3 times to load Direct X-9 and a number of dodgy programs appeared to start loading.

Where is a safe place to download what ever Direct X-9 is please?



You don;t need to download it, the DX installer is located at [CMO]\PreRequisites\directx_Jun2010_redist if you are using the Matrix installer/updater. There, one of the files is DXSETUP.exe . Run that and it should re-install the necessary DirectX version.

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Post #: 6
RE: CMO hangs on Loading Screen - 2/12/2020 1:18:04 PM   
Dimitris

 

Posts: 13231
Joined: 7/31/2005
Status: online

quote:

ORIGINAL: friend

quote:

* Are Steam overlays disabled for Command?


Sorry how does one check this please?


See here: https://steamcommunity.com/sharedfiles/filedetails/?id=1374061499

"In your Steam Library, right click on the game, click Properties, and make sure the Steam Overlay box is unchecked. If you have UI sluggishness/hangs this is probably causing most of it."

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Post #: 7
RE: CMO hangs on Loading Screen - 2/12/2020 5:48:58 PM   
thewood1

 

Posts: 6458
Joined: 11/27/2005
Status: offline

quote:

ORIGINAL: friend

quote:

* Are Steam overlays disabled for Command?


Sorry how does one check this please?


RIght here in a FAQ...

https://www.matrixgames.com/forums/tm.asp?m=3913597


(in reply to friend)
Post #: 8
RE: CMO hangs on Loading Screen - 2/20/2020 2:40:43 AM   
Rory Noonan

 

Posts: 2816
Joined: 12/18/2014
From: Brooklyn, NY
Status: offline
Is this still an issue?

0013666

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Post #: 9
RE: CMO hangs on Loading Screen - 2/20/2020 5:48:27 AM   
KenMech

 

Posts: 44
Joined: 1/3/2015
Status: offline

I had just had this issue for some reason, my laptop was fine but my desktop was stuck with the rotating globe. I deleted the command.ini and that solved the issue for me.

KenMech

(in reply to Rory Noonan)
Post #: 10
RE: CMO hangs on Loading Screen - 2/21/2020 3:45:38 AM   
Rory Noonan

 

Posts: 2816
Joined: 12/18/2014
From: Brooklyn, NY
Status: offline
Seems like this is a duplicate of https://www.matrixgames.com/forums/tm.asp?m=4762773#

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Post #: 11
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