Matrix Games Forums

Forums  Register  Login  Photo Gallery  Member List  Search  Calendars  FAQ 

My Profile  Inbox  Address Book  My Subscription  My Forums  Log Out

The Operational Art of WAr v4.1.0.40 not loading

 
View related threads: (in this forum | in all forums)

Logged in as: Guest
Users viewing this topic: none
  Printable Version
All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> The Operational Art of WAr v4.1.0.40 not loading Page: [1]
Login
Message << Older Topic   Newer Topic >>
The Operational Art of WAr v4.1.0.40 not loading - 1/14/2020 4:57:27 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
When I start the game I get the main screen and the music plays. But none of the buttons like Load Game New Game Quit Game are working.
Post #: 1
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/14/2020 5:02:32 AM   
sPzAbt653


Posts: 9207
Joined: 5/3/2007
From: east coast, usa
Status: offline
Maybe - in some resolutions the coordination between buttons and where to click is a little off. Try clicking around the screen to see if anything happens ever? That's the only simpleton thing I can think of, otherwise someone else with better brains will show up to help.

(in reply to datumsoft)
Post #: 2
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/14/2020 5:05:52 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
I noticed I have to wait about a 40 seconds then the New Game button responds. It shows a file directory listing. I close it then click new game again then finally the scenario lists appear. I did not have this behaviour in previous versions

(in reply to sPzAbt653)
Post #: 3
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/14/2020 5:20:00 AM   
zakblood


Posts: 22425
Joined: 10/4/2012
Status: offline
with no logs or reports provided, it's only guess work on what could be wrong, if you can upload a link to a online store where you have placed them, so staff support can reach and read it will be helpful

https://www.matrixgames.com/forums/tm.asp?m=4382074

(in reply to datumsoft)
Post #: 4
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/14/2020 2:14:14 PM   
Meyer1

 

Posts: 894
Joined: 2/9/2010
Status: offline
Take a look at this thread: https://www.matrixgames.com/forums/tm.asp?m=4740990

I would check the Sound folder at "C:\Users\--\Documents\My Games\The Operational Art of War IV", chances arer that is empty, if that is the case you could try copy the content of the Sound folder of the Toaw directory at Program Files (x86) to the My games Sound folder, that's what fixed my game.

(in reply to zakblood)
Post #: 5
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/15/2020 11:48:47 PM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
I noticed if I go into Sound folder under My Games, file explorer hangs but eventually displays the contents. But if I go into SOunds folder under Matrix Games, I see a list of folders and a bunch of ogg files. But again it hangs. Maybe it has something to do with the folder structure.
So by having sound in the game it forces it to use the sound folder, and this in turn is responsible for the hanging.

(in reply to Meyer1)
Post #: 6
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/16/2020 12:08:20 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
I changed the nosound parameter to Y, but it did not help. Game still hangs.I have left it for over a minute and buttons still don't work.
I had no such problems with previous version of this game so this is really disappointing.

(in reply to datumsoft)
Post #: 7
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/16/2020 1:25:51 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
I went back and uninstalled version .40 and installed version .20 and the buttons don't work for that either. I did a restart in between these tasks.
The previous time I ran .20 was on a different PC where I did not have this problem.
Installing patch .21 did not help either. Basically the game is unusable.

< Message edited by datumsoft -- 1/16/2020 1:40:16 AM >

(in reply to datumsoft)
Post #: 8
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/16/2020 3:26:16 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
I went back and reloaded .20 from MyPage on Matrix site and now the game will load but I have to wait about a minute first.
Any ideas why? I could check Windows event viewer but any easier suggestions would be appreciated.

(in reply to datumsoft)
Post #: 9
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/16/2020 9:34:35 AM   
Shadrach


Posts: 722
Joined: 10/16/2001
From: Oslo, Norway
Status: offline
Have you reported this to Matrix Support?
https://www.matrixgames.com/member/helpdesk

At this point it's probably the best, as the help others can provide without sitting at your machine is limited.
The game definitely has issues with Sound playback, but if you've disabled sound it should be ok.

The hangs experienced by some others was caused by patching the game from an old install. But it sounds like you go first Base .20 and then patch to .40 which should be fine.

- Make sure the game's Documents folder is cleared before installing (make a backup of anything you want to keep there).
c:\Users\<username>\Documents\My Games\The Operational Art of War IV\

- You could try like others have suggested, to copy the Sounds folder from the Programs folder to the Documents folder before starting the game. But really shouldn't be necessary.

- Are you seeing high CPU usage while the game hangs?

- When you say you can't click the buttons do you mean the *entire* game hangs (grey window, spinning cursor) or can you for instance interact with the dropdown menus?

- It's really weird it hangs looking at the folder in Windows Explorer. Usually Explorer will try to parse the OGG files to find artist and title, but this shouldn't hang your machine for a long time. It should only take a couple of seconds.

- You've said nothing about what OS version you have and what computer specs (from System Information)?

- Are you running some very aggressive Anti-virus or other security software in the background?

I doubt you'll find anything useful in Event Viewer but it's worth a try I guess. What I do at times like this is use the tool Process Monitor to examine what the process does when it hangs. But this gets technical and requires you to search through thousands of log entries, and you need to know what you're looking for as well.
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
But if you're willing to give it a go I can help walk you through it.

< Message edited by Shadrach -- 1/16/2020 9:35:24 AM >


_____________________________

OUW (Order of the Upgrade Wars)



There are folks out there with way too much time on their hands.
- Norm Koger

(in reply to datumsoft)
Post #: 10
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/16/2020 3:29:55 PM   
Curtis Lemay


Posts: 12530
Joined: 9/17/2004
From: Houston, TX
Status: offline

quote:

ORIGINAL: datumsoft

I went back and uninstalled version .40 and installed version .20 and the buttons don't work for that either. I did a restart in between these tasks.
The previous time I ran .20 was on a different PC where I did not have this problem.
Installing patch .21 did not help either. Basically the game is unusable.

Are you watching your hard-drive light while this is happening? Perhaps it is busy with something else - especially if you've just booted. Could you try waiting for longer than just a minute before giving up?

_____________________________

My TOAW web site:

Bob Cross's TOAW Site

(in reply to datumsoft)
Post #: 11
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/17/2020 7:09:31 AM   
datumsoft

 

Posts: 15
Joined: 9/17/2019
Status: offline
Seems to be working now. Wait about 15 seconds after launch before cursor can click button

(in reply to Curtis Lemay)
Post #: 12
RE: The Operational Art of WAr v4.1.0.40 not loading - 1/17/2020 11:16:50 AM   
Shadrach


Posts: 722
Joined: 10/16/2001
From: Oslo, Norway
Status: offline
quote:

ORIGINAL: datumsoft
Seems to be working now. Wait about 15 seconds after launch before cursor can click button


That wouldn't be any definition of "working" I know about, but hey if it "works" for you


_____________________________

OUW (Order of the Upgrade Wars)



There are folks out there with way too much time on their hands.
- Norm Koger

(in reply to datumsoft)
Post #: 13
RE: The Operational Art of WAr v4.1.0.40 not loading - 2/21/2020 11:20:15 PM   
Toby42


Posts: 1575
Joined: 8/10/2003
From: Central Florida
Status: offline
I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!

_____________________________

Tony

(in reply to Shadrach)
Post #: 14
RE: The Operational Art of WAr v4.1.0.40 not loading - 2/22/2020 12:00:23 AM   
Curtis Lemay


Posts: 12530
Joined: 9/17/2004
From: Houston, TX
Status: offline

quote:

ORIGINAL: Toby42

I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!

Be patient. Let it run for a while. There's some initialization done on first time running on a machine.

_____________________________

My TOAW web site:

Bob Cross's TOAW Site

(in reply to Toby42)
Post #: 15
RE: The Operational Art of WAr v4.1.0.40 not loading - 2/22/2020 10:19:43 AM   
Shadrach


Posts: 722
Joined: 10/16/2001
From: Oslo, Norway
Status: offline
quote:

ORIGINAL: Toby42
I'm getting the same thing. The start screen doesn't load and I get the "not responding" message. All I can do is shut down! Game is useless!!


Did you try one of the solutions already posted in this thread?
How did you install TOAW4, did you update from an older version directly to .40? These hangs have been reported by users going from versions prior to .20 directly to .40.

Did you try copying the Sounds folder from Program Files to Documents?
Did you try disabling sound in the ini file?


_____________________________

OUW (Order of the Upgrade Wars)



There are folks out there with way too much time on their hands.
- Norm Koger

(in reply to Toby42)
Post #: 16
RE: The Operational Art of WAr v4.1.0.40 not loading - 2/23/2020 12:44:25 AM   
Toby42


Posts: 1575
Joined: 8/10/2003
From: Central Florida
Status: offline
I got it figured out. Somehow I missed version .20?

_____________________________

Tony

(in reply to Shadrach)
Post #: 17
Page:   [1]
All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> The Operational Art of WAr v4.1.0.40 not loading Page: [1]
Jump to:





New Messages No New Messages
Hot Topic w/ New Messages Hot Topic w/o New Messages
Locked w/ New Messages Locked w/o New Messages
 Post New Thread
 Reply to Message
 Post New Poll
 Submit Vote
 Delete My Own Post
 Delete My Own Thread
 Rate Posts


Forum Software © ASPPlayground.NET Advanced Edition 2.4.5 ANSI

0.141