My biggest problem at the moment is how things are communicated (or maybe the lack of it), and that the burden of proof when it comes to bugs seems to *always* be on the customer. ... it tends to get really frustrating ....
... what we get is a bunch of workarounds and "it works on my machine so obviously you're doing it wrong".
....any testing must be done with this as a base, not some other installation that for some miracle reason works because it's set up in a "special" way. And don't tell users to install the original CD because most users these days *don't* have even a install CD
Sharing your pain here, I *do* have an install CD (for which I paid #100# for, and for the hard manual. And yet now, the CD is obsolete, and the manual ... well, it is what it is.
For me, it is a great game. Hell, I have from TOAWII discs all the way up to now, and it is disconcerting now to me that we have download / uninstall / reinstall and do all sorts of contortions to get the "new stuff".
I *PAID* for TOAW IV, out the wazoo at #100, now it is on sale in "STEAM" for twenty bucks. That's ok, I took my chance, I am glad for it, but at the same time, the support now is sorely lacking. In the mean time, I play my version for all that it is worth, and that is A LOT. I have enjoyed Bob Cross's CfNA scene, the FitEs, all the D21s, for hours upon hours.
All I am saying here is, that it is a good purchase, for me and for those who like this sort of thing. For others, they may not like it so much, for many reasons, and I understand that.
Let's hope that TOAW V will fix a lot of things that we need.