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An error occurred while trying to open an FTP file.

 
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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Tech Support >> An error occurred while trying to open an FTP file. Page: [1]
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An error occurred while trying to open an FTP file. - 12/11/2019 1:43:27 PM   
Sugar

 

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This is what I get by trying to upgrade WaW. Both other games didn't cause any issues.
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RE: An error occurred while trying to open an FTP file. - 12/11/2019 3:12:07 PM   
Hubert Cater

 

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I've heard that there have been some server issues but they should be fixed now... any chance you've tried again to update? If not I'd suggest opening a support ticket and sorry to hear about the trouble as well.

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RE: An error occurred while trying to open an FTP file. - 12/12/2019 12:51:17 AM   
Sugar

 

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Sadly still the same error report.

quote:

If not I'd suggest opening a support ticket


You may call me a grumpy old man, but I really hate how Matrix handles costumer service, especially for a newly bought product. I know it's not your fault, your support for your titles has always been exemplary, but I really wonder if this would happen on Steam.


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RE: An error occurred while trying to open an FTP file. - 12/12/2019 2:38:02 PM   
Hubert Cater

 

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Sorry to hear about the experience Sugar, I'm inquiring further.

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RE: An error occurred while trying to open an FTP file. - 4/14/2020 12:29:50 PM   
tommybrue

 

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I am experiencing the same problem. Is there a fix?

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RE: An error occurred while trying to open an FTP file. - 4/14/2020 3:48:43 PM   
Hubert Cater

 

Posts: 4020
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Unfortunately I'm not sure as I don't control this part of the setup and update features for the game. Similar answer as before which is to try and open up a support ticket with Matrix as this way it becomes an issue that they are more aware of and ideally can then provide a fix for etc.

Sorry for the inconvenience,
Hubert

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