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Problem "acquiring" the game

 
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Problem "acquiring" the game - 12/6/2019 3:58:55 PM   
rjh1971


Posts: 4691
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From: Madrid, Spain
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Hi all

Yesterday I posted my problems getting the game in this thread: https://www.matrixgames.com/forums/tm.asp?m=4728611 after getting this message:



Iain kindly pointed it could be a credit card issue after consulting with support. So this morning I contacted BlueSnap and they said the problem was on the merchant's account security protocols, which kind of left me dumbfounded since I never have had an issue purchasing Matrix/Slitherine games and my list is looong.

Anyway I did post a ticket to support this morning.

It is definitely not an issue with the credit card for the reasons I mentioned in the ticket.
I even tried buying another game with a different credit card and the purchase was rejected with the same message. Fyi the bank sent me the security code to my mobile phone to approve the transaction and after entering it, it was when it was rejected. Looks like I've been "banned" from buying games

Please if it is not too much trouble I would appreciate if I could get an answer or at least a partial answe before we get into the weekend and if you solve it so much the better

< Message edited by rjh1971 -- 12/6/2019 3:59:36 PM >


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RE: Problem "acquiring" the game - 12/7/2019 5:56:58 AM   
zakblood


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only support can answer, tech support here or me anyway doesn't have the right kind of access to comment, same with the developer tbh

(in reply to rjh1971)
Post #: 2
RE: Problem "acquiring" the game - 12/7/2019 7:19:37 AM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline
Hi Zak, thanks for your reply.
Yes I'm aware the developers nor you can't give a solution, but when a game is just released the bosses are usually around and if they saw the post maybe they could have speed things up.
Now I'll have to wait until next Monday.

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to zakblood)
Post #: 3
RE: Problem "acquiring" the game - 12/7/2019 10:24:06 AM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline
FYI I finally managed to get the game

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to rjh1971)
Post #: 4
RE: Problem "acquiring" the game - 12/7/2019 10:48:46 AM   
Hubert Cater

 

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Great to hear

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Post #: 5
RE: Problem "acquiring" the game - 12/7/2019 10:57:13 AM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

quote:

ORIGINAL: Hubert Cater

Great to hear

Thanks Hubert 👍

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to Hubert Cater)
Post #: 6
RE: Problem "acquiring" the game - 12/9/2019 3:37:23 PM   
comsolut

 

Posts: 444
Joined: 5/30/2004
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quote:

ORIGINAL: rjh1971

FYI I finally managed to get the game


I'm still getting server 500 error message

(in reply to rjh1971)
Post #: 7
RE: Problem "acquiring" the game - 12/10/2019 3:00:45 AM   
Hubert Cater

 

Posts: 4118
Joined: 7/22/2013
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Sorry to hear about the trouble, have you tried contacting Matrix Support?

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Post #: 8
RE: Problem "acquiring" the game - 12/10/2019 4:53:43 PM   
comsolut

 

Posts: 444
Joined: 5/30/2004
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Help ticket submitted

(in reply to Hubert Cater)
Post #: 9
RE: Problem "acquiring" the game - 12/10/2019 5:05:33 PM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

quote:

ORIGINAL: comsolut

Help ticket submitted

Good luck!!!
Even though I managed to get the game, the main issue for me continues, I cannot purchase any games if I'm logged in into my account.
I'm still waiting for a response to my ticket submitted on Friday 6 December...

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to comsolut)
Post #: 10
RE: Problem "acquiring" the game - 12/10/2019 9:45:48 PM   
comsolut

 

Posts: 444
Joined: 5/30/2004
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Thank you. I never have had trouble before and all my info is on file including card...but having tried to use the coupon from beta testing, purchases now fail. Kind of frustrating but have until the end of the month on the coupon for Matrix to fix. No reply on help ticket yet but will check again tomorrow.

(in reply to rjh1971)
Post #: 11
RE: Problem "acquiring" the game - 12/10/2019 10:14:24 PM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline
I sent you a pm.

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to comsolut)
Post #: 12
RE: Problem "acquiring" the game - 12/12/2019 4:16:44 PM   
comsolut

 

Posts: 444
Joined: 5/30/2004
Status: offline
Resolved. Thank you.

(in reply to rjh1971)
Post #: 13
RE: Problem "acquiring" the game - 12/12/2019 5:25:19 PM   
rjh1971


Posts: 4691
Joined: 12/13/2005
From: Madrid, Spain
Status: offline

quote:

ORIGINAL: comsolut

Resolved. Thank you.


You're welcome, glad you solved it

_____________________________


GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI

(in reply to comsolut)
Post #: 14
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