Better to report the issue to Matrix Support. You can find the Helpdesk link from "My Page" on the store:
Then you can get professional help, since none of the Matrix staff seem to read this forum these days
if it posted in the correct place, it gets answered, if it's posted elsewhere, unless someone has a eye on that part, it's missed, sorry for that, but can't read and check every post, it's not how it happens,
regarding tech support, if no replies, correct and best option is to open a ticket, but also in every or well most sections there's also some help files to read and understand before posting, checking my link shows 4 at the top, if a user doesn't give enough information as requested, then it's like ping pong backwards and forwards over time, sometimes days to even get what's asked for in the links, add that in to 40 to 60 games and more, it soon mounts up, so while not perfect, it's not hard how to see posts outside the correct places do get missed.
everyone who does tech support has reminders set on posts in there sections, but even then, depends on how many section your looking after, so add in, this isn't in the the tech support area, just one of the reasons it's not been seen or answered, and second point, as 99% of games here are for pc's only, there has never been any official support for anything none windows, unless someone wishes to answer, official policy is, if it's for windows, then you need windows to run it, not emulation, as it's not supported even if it works, as no one this side of the fences knows very little about it, so how can they help on a subject they don't know?
you asked, so reply was for you, almost all posts are read, but not all are answered, reply was given before staff seen, and that reply was correct, once posted elsewhere, it would have been, if the information in the tech section was given.