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Tech Problem - 11/27/2019 7:11:44 AM

Maruko

Posts: 3
Joined: 11/27/2019
Status: offline

Good morning,
yesterday I buyed TOAW4, my pc responds to the minimum requisites but when I start the game i can't play...
When I click the mouse I receive the command after 5 seconds, so it's unplayable.
What's the problem? Someone can help me please?

Thank you

Post #: 1

RE: Tech Problem - 11/27/2019 10:21:15 AM

76mm

Posts: 4397
Joined: 5/2/2004
From: Washington, DC
Status: online

You should ask this question on the Tech Support subforum for TOAW. Good luck!

(in reply to Maruko)

Post #: 2

RE: Tech Problem - 11/27/2019 10:46:08 AM

Shadrach

Posts: 722
Joined: 10/16/2001
From: Oslo, Norway
Status: offline

Better to report the issue to Matrix Support. You can find the Helpdesk link from "My Page" on the store:
https://www.matrixgames.com/member/helpdesk

Then you can get professional help, since none of the Matrix staff seem to read this forum these days

(in reply to 76mm)

Post #: 3

RE: Tech Problem - 11/27/2019 3:10:30 PM

Zovs

Posts: 5356
Joined: 2/23/2009
From: United States
Status: offline

quote:

ORIGINAL: Maruko

Good morning,
yesterday I buyed TOAW4, my pc responds to the minimum requisites but when I start the game i can't play...
When I click the mouse I receive the command after 5 seconds, so it's unplayable.
What's the problem? Someone can help me please?

Thank you

Like the other fellows said.

But what the heck does "When I click the mouse I receive the command after 5 seconds, so it's unplayable." mean?

Where did you click a mouse, on a button and exe, after the game opened or maybe it was the game launcher or was it steam?

What command? That does not make sense.

More details or screen shots would help some of us help you out.

_____________________________

War in the East/War in the East II - Alpha Test Teams
WarPlan Beta Tester
DG CWIE2 tester/SPWW2 and SPMBT playtester/scenario & campaign creator

(in reply to Maruko)

Post #: 4

RE: Tech Problem - 11/27/2019 3:46:26 PM

Lobster

Posts: 4209
Joined: 8/8/2013
From: Third rock from the Sun.
Status: online

quote:

ORIGINAL: Maruko

Good morning,
yesterday I buyed TOAW4, my pc responds to the minimum requisites but when I start the game i can't play...
When I click the mouse I receive the command after 5 seconds, so it's unplayable.
What's the problem? Someone can help me please?

Thank you

sPzAbt653 seems to have3 the handle on this. At least how to minimize it. Might want to ask him.

_____________________________

http://www.operationbarbarossa.net/

"There are more things in Heaven and Earth, Horatio, than are dreamt of in your philosophy."

(in reply to Maruko)

Post #: 5

RE: Tech Problem - 11/27/2019 4:37:25 PM

Menschenfresser

Posts: 250
Joined: 3/26/2004
From: United States
Status: offline

I doubt this will help but I just purchased it, too, and saw the same issue.

However, I'm running it on Linux via wine. I noticed that clicking a button (main menu or scenario selection) took several seconds to respond. One core of my CPU would spike to 100% during that time. Then the game would more forward. Then I realized the wineprefix I was using wasn't 32-bit. Created a new 32-bit prefix, reinstalled under that, and the issue disappeared.

_____________________________

Make wargames, not war.

(in reply to Lobster)

Post #: 6

RE: Tech Problem - 11/27/2019 5:32:24 PM

Blond_Knight

Posts: 998
Joined: 5/15/2004
Status: offline

I have the same issue on the main screen and the scenario selection screen but not in the game itself. I chalk it up to the programs age.

(in reply to Menschenfresser)

Post #: 7

RE: Tech Problem - 11/27/2019 6:58:58 PM

Hellen_slith

Posts: 1792
Joined: 10/10/2005
Status: offline

If you can, try setting the game to run in Win7 "compatibility" mode. That may help.

(in reply to Blond_Knight)

Post #: 8

RE: Tech Problem - 11/27/2019 7:01:04 PM

tomlowshang

Posts: 19
Joined: 5/22/2016
Status: offline

quote:

ORIGINAL: Menschenfresser

I doubt this will help but I just purchased it, too, and saw the same issue.

However, I'm running it on Linux via wine. I noticed that clicking a button (main menu or scenario selection) took several seconds to respond. One core of my CPU would spike to 100% during that time. Then the game would more forward. Then I realized the wineprefix I was using wasn't 32-bit. Created a new 32-bit prefix, reinstalled under that, and the issue disappeared.

Which version of Wine? I have that problem on the older stable Wine release. The game works much better on the developer release (currently 4.20) which has improved mono support.

Other issues you may see: rotated text doesn't work, and no transparency on the hex info popup (I disable the popup anyway).

(in reply to Menschenfresser)

Post #: 9

RE: Tech Problem - 11/27/2019 7:48:59 PM

Menschenfresser

Posts: 250
Joined: 3/26/2004
From: United States
Status: offline

quote:

ORIGINAL: tomlowshang
Which version of Wine?

Yeah, it's the stable release. I tried to install the devel branch but there were issues with lingering files from a previous install. Those files cause the devel package install to demand itself (stable version, I think) as a dependency. Something along those lines. Known bug, I believe.

Came on one of those days when I didn't feel like scouring every corner to find the conflict. I might try again because I can only run TOAW4 in an emulated desktop. Can't run fullscreen. Crashes with the following errors:

0009:fixme:font:get_outline_text_metrics failed to read full_nameW for font L"Ani"!
0009:fixme:font:ExtTextOutW flags ETO_NUMERICSLOCAL | ETO_NUMERICSLATIN unimplemented

_____________________________

Make wargames, not war.

(in reply to tomlowshang)

Post #: 10

RE: Tech Problem - 11/27/2019 8:14:16 PM

tomlowshang

Posts: 19
Joined: 5/22/2016
Status: offline

quote:

ORIGINAL: Menschenfresser

quote:

ORIGINAL: tomlowshang
Which version of Wine?

Yeah, it's the stable release. I tried to install the devel branch but there were issues with lingering files from a previous install. Those files cause the devel package install to demand itself (stable version, I think) as a dependency. Something along those lines. Known bug, I believe.

Came on one of those days when I didn't feel like scouring every corner to find the conflict. I might try again because I can only run TOAW4 in an emulated desktop. Can't run fullscreen. Crashes with the following errors:

0009:fixme:font:get_outline_text_metrics failed to read full_nameW for font L"Ani"!
0009:fixme:font:ExtTextOutW flags ETO_NUMERICSLOCAL | ETO_NUMERICSLATIN unimplemented

Sorry, the error doesn't mean anything to me. I run everything in emulated desktop anyway. Is your full screen a common size like 1920x1080 or something much larger?

I should have mentioned I use the Wine build from the winehq site. I'm running Debian unstable.

(in reply to Menschenfresser)

Post #: 11

RE: Tech Problem - 11/27/2019 8:37:44 PM

Menschenfresser

Posts: 250
Joined: 3/26/2004
From: United States
Status: offline

quote:

ORIGINAL: tomlowshang
Sorry, the error doesn't mean anything to me. I run everything in emulated desktop anyway. Is your full screen a common size like 1920x1080 or something much larger?

I should have mentioned I use the Wine build from the winehq site. I'm running Debian unstable.

Xubuntu 18.04 and wine from the ppa off the winehq site (not sure what's in the default ubuntu repos). The monitor is 2k and a second screen running off my laptop. I'll try running it on just my 1920x1080 laptop screen later tonight. But i'd rather have 1920x1080 emulated on the big monitor than full screen on the laptop.

_____________________________

Make wargames, not war.

(in reply to tomlowshang)

Post #: 12

RE: Tech Problem - 11/27/2019 8:45:51 PM

tomlowshang

Posts: 19
Joined: 5/22/2016
Status: offline

I did a test and see one of the messages that you get:

0009:fixme:font:ExtTextOutW flags ETO_NUMERICSLOCAL | ETO_NUMERICSLATIN unimplemented

The game runs OK so I doubt that message is related to the crash.

(in reply to Menschenfresser)

Post #: 13

RE: Tech Problem - 11/28/2019 7:53:32 AM

Maruko

Posts: 3
Joined: 11/27/2019
Status: offline

Thank you all for support, I have tryed to start the game in windows 7 compatibility mode and now it's a little better...
In the start screen and in the scenario menu it's the same with a very slow respond to mouse click, in the "game" screen it's a little bit better.
I don't know why, a 2 years old game...

(in reply to Maruko)

Post #: 14

RE: Tech Problem - 11/28/2019 11:39:49 AM

Shadrach

Posts: 722
Joined: 10/16/2001
From: Oslo, Norway
Status: offline

The game is badly optimised and will lag, even on modern CPUs that run full-3D games with no problem.

I kind of suspect the lag when clicking could come from issues with the ANCIENT audio system it uses (Audiere). Try turning off sounds.

Another thing to try (if Windows 10): In the same Compatibility tab where you set the mode, go to "Change high DPI settings" and set "Override high DPI scaling" to Application.

(in reply to Maruko)

Post #: 15

RE: Tech Problem - 11/28/2019 3:07:09 PM

Hellen_slith

Posts: 1792
Joined: 10/10/2005
Status: offline

Yes, turning off sound helped me.

Also, I did some other things when I had the problems,
here are the settings I use now, and it seems to work pretty good for me:

Do these under "Player Options" menu from in the game and it may help:

Attachment (1)

(in reply to Shadrach)

Post #: 16

RE: Tech Problem - 11/28/2019 8:28:11 PM

sPzAbt653

Posts: 9290
Joined: 5/3/2007
From: east coast, usa
Status: offline

The ones highlighted Blue are most critical.

Attachment (1)

(in reply to Maruko)

Post #: 17

Not a Tech Problem - bad default - 11/29/2019 1:04:53 PM

John T_MatrixForum

Posts: 84
Joined: 8/7/2000
From: Stockholm Sweden
Status: offline

As I understands it,
Noone can play the game smoothly without changing a number of configurations after installation.

After I started to run in win8 mode and fixed a reasonable resolution for my laptop screen (1600*900) TOAW IV where more stable than Microsoft own development tool (Visual Studio)

on my new laptop, win10 with compatibility mode win8 it also fairly stable even at 4k resolution and 27" screen.

cheers

_____________________________

/John T

(in reply to sPzAbt653)

Post #: 18

RE: Not a Tech Problem - bad default - 12/6/2019 10:15:34 AM

Maruko

Posts: 3
Joined: 11/27/2019
Status: offline

Now with the settings you advice to me, the program works better, very better. Now the game is playable.

Thank you

(in reply to John T_MatrixForum)

Post #: 19

RE: Not a Tech Problem - bad default - 12/7/2019 6:02:38 PM

Hellen_slith

Posts: 1792
Joined: 10/10/2005
Status: offline

Excellent!

Next is to understand the nuances of "on line" play ...

If you START an on-line challenge game,
I recommend that you NOT "password" the challenge ...

that way others can accept your challenge easily.

Good luck!

(in reply to Maruko)

Post #: 20

RE: Tech Problem - 12/7/2019 6:45:46 PM

zakblood

Posts: 22514
Joined: 10/4/2012
Status: online

quote:

ORIGINAL: Shadrach

Better to report the issue to Matrix Support. You can find the Helpdesk link from "My Page" on the store:
https://www.matrixgames.com/member/helpdesk

Then you can get professional help, since none of the Matrix staff seem to read this forum these days

if it posted in the correct place, it gets answered, if it's posted elsewhere, unless someone has a eye on that part, it's missed, sorry for that, but can't read and check every post, it's not how it happens,

https://www.matrixgames.com/forums/tt.asp?forumid=1662

regarding tech support, if no replies, correct and best option is to open a ticket, but also in every or well most sections there's also some help files to read and understand before posting, checking my link shows 4 at the top, if a user doesn't give enough information as requested, then it's like ping pong backwards and forwards over time, sometimes days to even get what's asked for in the links, add that in to 40 to 60 games and more, it soon mounts up, so while not perfect, it's not hard how to see posts outside the correct places do get missed.

everyone who does tech support has reminders set on posts in there sections, but even then, depends on how many section your looking after, so add in, this isn't in the the tech support area, just one of the reasons it's not been seen or answered, and second point, as 99% of games here are for pc's only, there has never been any official support for anything none windows, unless someone wishes to answer, official policy is, if it's for windows, then you need windows to run it, not emulation, as it's not supported even if it works, as no one this side of the fences knows very little about it, so how can they help on a subject they don't know?

you asked, so reply was for you, almost all posts are read, but not all are answered, reply was given before staff seen, and that reply was correct, once posted elsewhere, it would have been, if the information in the tech section was given.

(in reply to Shadrach)

Post #: 21

RE: Tech Problem - 12/7/2019 7:07:01 PM

Hellen_slith

Posts: 1792
Joined: 10/10/2005
Status: offline

The user emailed me and indicated that the issue was resolved, and the game is now playable for him.

For others w. similar problems, feel free to contact me via email and I will try to resolve if possible.

< Message edited by Hellen_slith -- 12/7/2019 7:09:03 PM >

(in reply to zakblood)

Post #: 22