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"Invalid Serial Number" on PBEM++ Login

 
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All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> "Invalid Serial Number" on PBEM++ Login Page: [1]
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"Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:29:57 PM   
Navaronegun


Posts: 26
Joined: 1/4/2005
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I'm getting the above message when trying to log in. The serial is registered. Is there an issue with the server or something? Or is it just new release teething pains?

< Message edited by Navaronegun -- 10/24/2019 3:30:29 PM >


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RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:39:44 PM   
lecrop


Posts: 352
Joined: 4/14/2009
From: St.Pierre-la-Rivière
Status: offline
Same here


(in reply to Navaronegun)
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RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:46:48 PM   
821Bobo


Posts: 1890
Joined: 2/8/2011
From: Slovakia
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Getting the same.

(in reply to lecrop)
Post #: 3
RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:58:50 PM   
zakblood


Posts: 22385
Joined: 10/4/2012
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the game server may not be online for the game, you may just have to wait a while longer for it to activate, but past on to support to make sure

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RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 4:03:01 PM   
Tamas

 

Posts: 985
Joined: 1/7/2001
Status: offline
hi guys,

We apologise for the issue, we are looking into it and have a good idea what's the cause, and will publish a fix ASAP.

(in reply to zakblood)
Post #: 5
RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 4:08:40 PM   
IainMcNeil


Posts: 2777
Joined: 10/26/2004
From: London
Status: offline
Just to elaborate a little - we found a bug yesterday which we fixed... but introduced this instead. We tested and all appeared fine, but this issue only appears for new users, not existing players. Our clean system testing to catch issues like this completed a week ago, so we managed to slot this bug in at the only point it could not be detected.

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RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 5:32:36 PM   
SamSlitherine

 

Posts: 44
Joined: 2/17/2017
Status: offline
Hi Guys,

Thanks for your feedback, please download the WarPlan-Hotfix.zip attached and follow the instructions to fix the Invalid serial issue.

There is a set of instructions within the zip for you to follow, please do so :)

Summarised below too!

Unzip folder to somewhere on your computer (this can be on your desktop for example)
Inside unzipped folder - Select all contents of the folder and copy to the root install folder of WarPlan (where you installed the game to)
It should ask you to replace 4 files, please do so.

Before running the game, make sure to delete the "playerData.dat" file if it is present in your "Documents\My Games\WarPlan" folder.

Thank you

Sam

Attachment (1)

(in reply to IainMcNeil)
Post #: 7
RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 5:42:03 PM   
Navaronegun


Posts: 26
Joined: 1/4/2005
Status: offline
The hotfix worked for me. Thanks, Slitherine Team.

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RE: "Invalid Serial Number" on PBEM++ Login - 10/25/2019 10:10:43 AM   
Itlnprd1

 

Posts: 35
Joined: 3/19/2005
Status: offline
Worked for me yesterday, now I have an invalid serial number as well.

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Post #: 9
RE: "Invalid Serial Number" on PBEM++ Login - 10/25/2019 10:20:51 AM   
lecrop


Posts: 352
Joined: 4/14/2009
From: St.Pierre-la-Rivière
Status: offline
No problem for me since the hotfix

(in reply to Itlnprd1)
Post #: 10
RE: "Invalid Serial Number" on PBEM++ Login - 11/9/2019 12:46:55 PM   
ratprince


Posts: 326
Joined: 3/15/2005
From: Indiana
Status: offline
Super frustrating. Bought this only for a multiplayer go and cant get past the multiplayer log in screen

Downloaded the hotfix

Installed in the root directory.

Still: "Invalid serial number" or "login incorrect"

Please some guidance or help.

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Post #: 11
RE: "Invalid Serial Number" on PBEM++ Login - 11/9/2019 12:52:03 PM   
ratprince


Posts: 326
Joined: 3/15/2005
From: Indiana
Status: offline
Did the "update" from the main start screen.

That apparently fixed the issue. Concerned it seems a bit unstable with MP though. Hopefully this is locked down :)

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Post #: 12
RE: "Invalid Serial Number" on PBEM++ Login - 4/9/2020 5:48:58 PM   
edmuel

 

Posts: 6
Joined: 11/25/2004
Status: offline
I just bought Warplan and I'm getting the same error code on trying multiplayer. I tried installing and doing the hotfix and it didn't fix it. Furthermore, it fails to download updates and tells me to contact Matrix. So I'm contacting Matrix. What next?


........update. I just found and deleted the " "playerData.dat" if it is present in your "Documents\My Games\WarPlan" folder" and now can connect to the multiplayer server. It also now allows access to updates...which it is grinding through, and now says that it is unable to download the file. Sigh...

...I have to say, I just downloaded the game. Shouldn't it at least be the "updated" version when I get it? You guys really need to work on this.




< Message edited by edmuel -- 4/9/2020 6:20:14 PM >

(in reply to ratprince)
Post #: 13
RE: "Invalid Serial Number" on PBEM++ Login - 4/9/2020 6:29:39 PM   
ncc1701e


Posts: 2759
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: online

quote:

ORIGINAL: edmuel

Furthermore, it fails to download updates and tells me to contact Matrix


You can directly use this link to obtain the last official update:
http://ftp.matrixgames.com/pub/WarPlan/WarPlan-UpdateComp-v1.00.06.zip

Changelog is here:
https://www.matrixgames.com/forums/tm.asp?m=4782569

There is also a hotfix here:
https://www.matrixgames.com/forums/tm.asp?m=4789988


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