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Serial not recognized - 10/3/2019 5:51:34 PM   
Specrecce

 

Posts: 12
Joined: 3/30/2014
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Gents,

Trying to connect to multiplayer and it says that my serial isn't recognized?

Cheers!
Post #: 1
RE: Serial not recognized - 10/3/2019 5:52:53 PM   
zakblood


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steam or site version please?

(in reply to Specrecce)
Post #: 2
RE: Serial not recognized - 10/3/2019 6:11:37 PM   
Specrecce

 

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Joined: 3/30/2014
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In the normal version it doesn't recognize the serial.
In steam it doesn't let me enter the lobby.

< Message edited by Specrecce -- 10/3/2019 6:12:02 PM >

(in reply to zakblood)
Post #: 3
RE: Serial not recognized - 10/3/2019 6:14:13 PM   
Specrecce

 

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Solved, I am in!

(in reply to Specrecce)
Post #: 4
RE: Serial not recognized - 10/3/2019 6:17:45 PM   
zakblood


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glad your sorted

(in reply to Specrecce)
Post #: 5
RE: Serial not recognized - 10/3/2019 6:36:26 PM   
Nomada_Firefox

 

Posts: 1319
Joined: 11/12/2001
From: Spain
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If anybody more has the problem, can it be resolved creating a txt file named TBF.txt in the main game folder with the serial inside?

(in reply to zakblood)
Post #: 6
RE: Serial not recognized - 10/3/2019 7:03:53 PM   
WillKnott

 

Posts: 48
Joined: 9/13/2010
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Tried TBF.txt with SN inside...still get your SN is invalid....in the upper right of screen i see my serial number with the last 3 characters truncated...checked registry and its all there.


This is the direct download version, not steam...

< Message edited by WillKnott_slith -- 10/3/2019 7:04:41 PM >

(in reply to Specrecce)
Post #: 7
RE: Serial not recognized - 10/3/2019 7:11:19 PM   
zakblood


Posts: 22668
Joined: 10/4/2012
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make sure you type manually and not copy paste them if you have added it yourself etc

as copy paste can take over spaces even one extra one will make it faulty

(in reply to WillKnott)
Post #: 8
RE: Serial not recognized - 10/3/2019 10:02:07 PM   
WillKnott

 

Posts: 48
Joined: 9/13/2010
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Retyped manually TBF.txt filename. still truncates last 3 digits of the serial number.

I have a steam version on another computer that works fine.

Windows 10, digital download version

(in reply to Specrecce)
Post #: 9
RE: Serial not recognized - 10/3/2019 10:07:30 PM   
PipFromSlitherine

 

Posts: 1452
Joined: 6/23/2010
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The TBF file is no longer used and so isn't going to help with any issues. If you are still having issues after a reinstall then please contact support and they can dig into your issue more.

Cheers

Pip


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(in reply to WillKnott)
Post #: 10
RE: Serial not recognized - 10/3/2019 10:13:20 PM   
WillKnott

 

Posts: 48
Joined: 9/13/2010
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in the upper right the SN looks like this ABCD-EFGH-IJKL-MNOP-Q < the last 3 digits are missing

Registry looks right
Tried TBF.txt twice, including manual.
something is up with the truncated SN

(in reply to WillKnott)
Post #: 11
RE: Serial not recognized - 10/3/2019 10:33:56 PM   
PipFromSlitherine

 

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quote:

ORIGINAL: WillKnott_slith

in the upper right the SN looks like this ABCD-EFGH-IJKL-MNOP-Q < the last 3 digits are missing

Registry looks right
Tried TBF.txt twice, including manual.
something is up with the truncated SN

So the registry entry contains the full serial number? There should be a CloseCombatTheBloodyFirst.txt file in your install folder with the serial in it too - is this also correct?

Cheers

Pip

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(in reply to WillKnott)
Post #: 12
RE: Serial not recognized - 10/3/2019 11:18:08 PM   
WillKnott

 

Posts: 48
Joined: 9/13/2010
Status: offline

Uninstalled from control panel...
Checked and registry removed.

Reinstalled, verified full sn was correct during install.
Multiplayer still truncated, shows only last digit of last 4.
Yes to CloseCombatTheBloodyFirst.txt with full correct SN
Registry reappeared with full correct SN

I have been able to start and play non multiplayer

(in reply to PipFromSlitherine)
Post #: 13
RE: Serial not recognized - 10/3/2019 11:22:26 PM   
KevinBuell

 

Posts: 1
Joined: 10/3/2019
Status: offline
Just tried to re-install as I bungled the first install and it would not accept the serial number. I did uninstall. Also I never received a receipt of order. I used pay pal and got that receipt. i had to manually write the serial number

(in reply to WillKnott)
Post #: 14
RE: Serial not recognized - 10/4/2019 1:41:03 AM   
GrdAdmiral

 

Posts: 107
Joined: 5/12/2018
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How do you fix the steam version? I het the same serial number issue with steam.

(in reply to Specrecce)
Post #: 15
RE: Serial not recognized - 10/4/2019 9:58:35 PM   
WillKnott

 

Posts: 48
Joined: 9/13/2010
Status: offline
For others reading this...in case you didn't now yet...a new patch is already available. Its fixed the truncated Serial Number in Multiplayer...I am solved on Digital Download version.

Thanks for the fast patch!

(in reply to GrdAdmiral)
Post #: 16
RE: Serial not recognized - 10/5/2019 12:34:23 AM   
GrdAdmiral

 

Posts: 107
Joined: 5/12/2018
Status: offline
How do you find your serial number in steam? I noticed that in my matrix games profile, the game does not show up as being assigned to my linked steam account.

Also I noticed on my page on both slitherine and matrix stores, the game does not show as owned even with steam account linked.

< Message edited by GrdAdmiral -- 10/5/2019 12:40:07 AM >

(in reply to WillKnott)
Post #: 17
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