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Slitherine & Matrix Games get new Websites!

 
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Slitherine & Matrix Games get new Websites! - 8/12/2019 3:48:07 PM   
AlbertoC

 

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The new site features a range of great new features such as Bundles, Wishlists and a great new Coming Soon section, but also just make a host of quality of life improvements making it easier to find information about your games and making sales and offers clearer. We’ve also revamped the MyPage section to make it easier to manage your library of games, link to your Steam account and get help when you need it.

We are launching the new sites today, for both Slitherine and Matrix Games!

Both sites can be accessed at the same URLs:

Slitherine: www.slitherine.com
Matrix Games: www.matrixgames.com

Although we have been through months of testing, sometimes bugs slip through so if you do encounter any technical issue at all, please let us know and we'll fix them ASAP.

We’re excited to hear what you think of the new site, so let us know on the forum.

< Message edited by AlbertoC -- 8/12/2019 3:51:12 PM >
Post #: 1
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 4:09:32 PM   
Zovs


Posts: 3738
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Currently not seeing on my games in My Page, nor any of the Beta's I am on, also I can't edit my Profile page either something about SameLogin user?

I created a few tickets.

Other then these user profile and user games' info bugs, it's looks great.

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Post #: 2
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 4:19:21 PM   
Zovs


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I keep getting intermediate 502 Bad Gateways errors.

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Post #: 3
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 4:24:27 PM   
IainMcNeil


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Can you say when exactly you see a bad gateway message. We saw a few but thought we'd fixed them.

On the missing games are you sure they're registered to this account, Sometimes people accidentally create multiple accounts and we have to merge them. This is probably an issue you need to go to support to resolve.

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Post #: 4
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 4:54:51 PM   
solops

 

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Wow. The new website is....underwhelming. It looks like a cheap in-house job. It lacks the crisp utility and information of the old site. There is NO info on the forums, which, after the headlines, was my go to. The old site was about perfect. All you needed to do was changes the forum listing font from orange to black and make them a bit bigger. You guys have fallen prey to the graphics only school of thought. Seriously. You need to re-think this.

F-

< Message edited by solops -- 8/12/2019 4:58:42 PM >


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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 5:37:48 PM   
Zovs


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quote:

ORIGINAL: IainMcNeil

Can you say when exactly you see a bad gateway message. We saw a few but thought we'd fixed them.

On the missing games are you sure they're registered to this account, Sometimes people accidentally create multiple accounts and we have to merge them. This is probably an issue you need to go to support to resolve.



I can't say with certainly on the 502 errors, they just seem to happen randomly and randomly here on the forums as well.

I only have one account (or should) and just prior to this new update I could see the following which are now missing (!):

GG WitW (plus Torch)
All my OOB purchases
PzK: Soviet Corps, US Corps '42, '43, and US 1944-1945
SPWaW GE
SC Classic
SC3:WIE
SC3:WAW
TOAW IV

So something dreadful is wrong.

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Post #: 6
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 5:40:17 PM   
Zovs


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Getting a 502 here:

https://www.matrixgames.com/forums/tm.asp?m=4619187&mpage=1&key=�

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Post #: 7
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 5:50:01 PM   
RichG

 

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The help desk page (https://www.matrixgames.com/member/helpdesk) is essentially blank.


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Post #: 8
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 6:08:13 PM   
Zovs


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Also, when I try to create tickets I see the CAPTCHA's are messed up and F5 does not fix them, hence you can't create a ticket.



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Post #: 9
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 6:14:11 PM   
Zovs


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There is no option to upload or save or send a screen shot to support. I created a ticket and tried to send via email but posting here (pic is worth a thousand words)...

Not showing any of my beta's...


User Profile is not editable...


I won't share a screen shot but I only see 21 out of 49 of my games.

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Post #: 10
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 6:16:59 PM   
Zovs


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I seem to getting the 502's errors when perhaps when I click the little jump to on the far right hand side to get to the latest post. Also notice it after I post I get the bad gateway issue, have to back arrow and then F5 to see my post.

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Post #: 11
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 6:19:46 PM   
DonCzirr


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I'm getting some script errors when trying to load the splash screen on some old AGEOD games - not sure it is related.

I know that even the old ones have that news feed window.

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 6:42:47 PM   
Zovs


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Yes all the Matrix Games I have the Game Menu has that script error, its not fatal its just annoying.

First you'll get:


And then:


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Post #: 13
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 7:42:39 PM   
Zorch

 

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quote:

ORIGINAL: Zovs

I seem to getting the 502's errors when perhaps when I click the little jump to on the far right hand side to get to the latest post. Also notice it after I post I get the bad gateway issue, have to back arrow and then F5 to see my post.

Try clearing your cache...if that fails, restart your computer.
If that fails, take 2 advil and call me in the AM.

(in reply to Zovs)
Post #: 14
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 8:04:15 PM   
julianbarker

 

Posts: 102
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On the new site when I click on a download to install one of my games I get this message for each download I try - false404Not Found: Download not available. How do I download the games I have paid for? The old site was working last week as I installed some games on this new computer. I can't raise a ticket with support as Captcha not working!

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Post #: 15
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 9:09:44 PM   
julianbarker

 

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Just spotted that the new site displays prices in USD which it never did before. Living about three miles from where Matrix Games is based, it would be good if prices were still in local currency.

And to top it all I have just noticed that My Page doesn't include all my purchases. In particular, my most recent purchase bought on 19 July is missing. Have not checked what else might be missing.

< Message edited by julianbarker -- 8/12/2019 9:26:52 PM >

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Post #: 16
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 9:24:15 PM   
Wolfe1759


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From: Shropshire, UK
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quote:

ORIGINAL: julianbarker

Just spotted that the new site displays prices in USD which it never did before. Living about three miles from where Matrix Games is based, it would be good if prices were still in local currency.



I was just about to make the same comment. Bring back the £

Also had the same script error that Zorch posted in post #13 when starting up a newly downloaded CSME game.

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 9:33:56 PM   
Zovs


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The site needs to display currency in whatever the Users preference is. I want US dollar not the # s :D

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 9:35:17 PM   
julianbarker

 

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The site seems to have just found the £ symbol so displaying local prices. But still won't let me download my games or even display some games I own in My Page.

Update! I have reregistered the serial of the missing games and they now appear in My Page. But I still can't download them as "false404Not Found: Download not available".

< Message edited by julianbarker -- 8/12/2019 10:03:47 PM >

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Post #: 19
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 9:48:34 PM   
AZKGungHo


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I can't update OOB World At War to install the new DLC. Tried linking to Steam and still can't do it.

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 10:04:43 PM   
MrsWargamer


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Take a bow Ian. I'm very happy with the new look and everything seems to be working for me. Maybe the site just likes me :)

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 10:12:33 PM   
Zovs


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I have a back up copy of all my games and serial numbers (49), I only see 21 on the be My Page, Do I have to re-register the other 28 manually?

I also tried to link my Steam account and that does not seem to be working either.

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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 10:21:33 PM   
budd


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Once i updated my bookmark i stopped getting the errors. One thing i would like is a choice to see "my games" in a list view. Hard to tell if they all migrated over with the current view.

< Message edited by budd -- 8/12/2019 10:22:29 PM >


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RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 11:09:27 PM   
mattfur

 

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The new site is a joke. Cannot open a help desk ticket and cannot find the serial numbers for my previous purchases. Can someone do something about this.

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Post #: 24
RE: Slitherine & Matrix Games get new Websites! - 8/12/2019 11:24:58 PM   
alanrdas

 

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My Page is a shambles. I use Firefox Quantum 64bit. The page shows all the page's code. My games are no longer listed etc...

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Post #: 25
RE: Slitherine & Matrix Games get new Websites! - 8/13/2019 2:13:53 AM   
Bioman

 

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The new page is garbage. While it does seem to work for me the old one was much better. Bring back the old one.

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Post #: 26
RE: Slitherine & Matrix Games get new Websites! - 8/13/2019 2:44:42 AM   
budd


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Everything seems to work fine for me. I think all my games are there, my serials and steam keys seem to be all listed. I'm fine with the new look.

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Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

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Post #: 27
RE: Slitherine & Matrix Games get new Websites! - 8/13/2019 3:01:28 AM   
oldspec4

 

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As previously noted, I have the same annoying script errors when trying to load games from splash screen.


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RE: Slitherine & Matrix Games get new Websites! - 8/13/2019 3:30:53 AM   
sol_invictus


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I only have two games in the My Games list. I am missing about ten others. They were all listed on the old site but didn't get transferred.

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RE: Slitherine & Matrix Games get new Websites! - 8/13/2019 6:32:14 AM   
loki100


Posts: 5656
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From: Utlima Thule
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quote:

ORIGINAL: sol_invictus

I only have two games in the My Games list. I am missing about ten others. They were all listed on the old site but didn't get transferred.


I've got a batch missing - looks like stuff bought since about May is not there

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