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I bought WITW and now WITE AND WITW dont runt

 
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I bought WITW and now WITE AND WITW dont runt - 7/7/2019 1:19:24 PM   
fulcrum28


Posts: 447
Joined: 2/28/2010
Status: offline
I have installed and enjoyed War in the East since several years ago, without any problem,
and now I purchased both War in the WEST and bought WITE AND WITW stop wrking when application starts running.
I bought and installed WITW via Steam. If there is no a simple solution, I will uninstall both games and I will not purchase more games using Steam.

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The most comprehensive website on the IJN Imperial Japanese Navy Y:"Let us enjoy the beauty of the moon (sinking aboard Hiryu)
Post #: 1
RE: I bought WITW and now WITE AND WITW dont runt - 7/7/2019 4:54:20 PM   
zakblood


Posts: 21937
Joined: 10/4/2012
Status: offline
both game work fine, so anyone with a problem has errors elsewhere, so without a log or report it's hard to say what to do to fix it tbh, as any advice offered is just that, guess work,

so lets start off with the basic,

To obtain the DxDiag file:
1. Press Windows Key + R.
2. Type DxDiag and press Enter.
3. In the DxDiag window, click Save All Information.
4. Name the file "dxdiag" and click Save.

To obtain the MSInfo file:
1. Press Windows Key + R.
2. Type MSInfo32 and press Enter.
3. In the MSInfo diagnostic window, click File, then Export.
4. When the Export As window appears, choose Desktop.
5. Name the file "MSInfo" and click Save.

then go from there, attach the files to a reply in a zip format, then anyone from support can download and read and reply

(in reply to fulcrum28)
Post #: 2
RE: I bought WITW and now WITE AND WITW dont runt - 7/7/2019 4:57:57 PM   
fulcrum28


Posts: 447
Joined: 2/28/2010
Status: offline
steamservice.exe is in programx86/commonfiles/steam it seems it is being blocked by antivirus.
where should i move that file? and why only now this problem happens and no other steam game suffers from the same problem? i could play WITE without problems until today. When i bought WITE, then both do not work.

_____________________________


The most comprehensive website on the IJN Imperial Japanese Navy Y:"Let us enjoy the beauty of the moon (sinking aboard Hiryu)

(in reply to zakblood)
Post #: 3
RE: I bought WITW and now WITE AND WITW dont runt - 7/7/2019 5:01:08 PM   
zakblood


Posts: 21937
Joined: 10/4/2012
Status: offline
just one of a 1000 posts online, all stating the same things

https://help.bethesda.net/app/answers/detail/a_id/25516/~/what-should-i-do-if-i-get-a-message-stating-failed-to-start-game-%28unknown



all making a game which refuses to run work fine, plain and simple

(in reply to fulcrum28)
Post #: 4
RE: I bought WITW and now WITE AND WITW dont runt - 7/7/2019 5:01:52 PM   
zakblood


Posts: 21937
Joined: 10/4/2012
Status: offline
most poor anti virus programs do false positives, name which poor one you use, and i'll link you to how to fix it

(in reply to zakblood)
Post #: 5
RE: I bought WITW and now WITE AND WITW dont runt - 7/7/2019 5:03:27 PM   
zakblood


Posts: 21937
Joined: 10/4/2012
Status: offline
if you run any installer as admin, it gives most AV and firewall programs the correct permissions to run, even then some free or rubbish anti virus or some really poor firewalls still need other stuff adding, that's the fault of the poor programs, not the game or how windows is done

(in reply to zakblood)
Post #: 6
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