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cannot start game after latest patch

 
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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> cannot start game after latest patch Page: [1]
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cannot start game after latest patch - 3/22/2019 1:43:54 AM   
pkpowers

 

Posts: 328
Joined: 12/12/2000
From: midland,TX
Status: offline
win 10 , new install ; version1.00 works ok , after installed newest patch (march 20th) unable to start, get constant system error,witw will not start; error states "cannot find steam_api.dll" ; I did not buy it from steam , tried to start as admin , turned off steam , restarted pc all to no luck ; I have uninstalled witw to await rescue ; thanks for any help
Post #: 1
RE: cannot start game after latest patch - 3/24/2019 2:37:09 AM   
jnoory

 

Posts: 12
Joined: 7/4/2001
Status: offline
Having the same problem with the latest patch (v1.02.56).

(in reply to pkpowers)
Post #: 2
RE: cannot start game after latest patch - 3/25/2019 4:47:27 PM   
Joel Billings


Posts: 27503
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline
It appears that a file was left off the latest installer. This file was added a few years ago but got left out recently by mistake. Just unzip the attached file into the same directory as your game exe. The default directory for the exe is Matrix Games/Gary Grigsby's War in the West. This file should get you past this problem. Matrix is working on updating the installer to fix this. Sorry for the inconvenience.

Attachment (1)

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to jnoory)
Post #: 3
RE: cannot start game after latest patch - 3/26/2019 10:39:38 PM   
Joel Billings


Posts: 27503
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline
This has now been corrected in the revised 1.02.56 update file so as long as you get the latest update you shouldn't have the missing steam file problem. If you already got the steam file after running the intial 1.02.56 update, no need to do it again.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Joel Billings)
Post #: 4
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